Sofology - Hedge EndReviews 

3,210
TrustScore 5 out of 5

4.9

Unit 2A, Hedge End Retail Park, SO30 4RT Southampton, GB


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Rated 5 out of 5 stars

Visiting Sofology was a great experience. You are greeted by happy smiling staff who are happy to help you or just leave you to browse if that is your choice, no pressure. The store is well laid out... See more

Company replied

Rated 5 out of 5 stars

What we particularly liked was that Mark spent a lot of time with us making sure that we had all the information that we needed. He also encouraged us to look elsewhere to make sure we were absolutely... See more

Company replied

Rated 4 out of 5 stars

My wife dislikes being followed by sales people, and she didn't have the best first visit because of this (other sofa shops were worse I must say). On our return however Si was very respectful lettin... See more

Company replied

Rated 5 out of 5 stars

Sahil at Sofology Hedge End, Southampton understood what I was looking for as I had specific style and size requirements, and ended up taking me to my perfect sofa! Excellent professional service and... See more

Company replied


Company details

  1. #26 of 93 best companies in Sofa store
  2. #14 of 53 best companies in Furniture Accessories
  3. #76 of 400 best companies in Home Furniture Shop
  4. #59 of 233 best companies in Homewares Shop
  5. #26 of 114 best companies in Living room shop
  6. #11 of 25 best companies in Upholstery shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit 2A, Hedge End Retail Park, SO30 4RT, Southampton, United Kingdom

  • 03448639051

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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1-star

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4.9

All reviews

(3,210)

18,585 reviews in the last 12 months

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Rated 5 out of 5 stars

Natasha was so helpful

Natasha was so helpful. She listened to our requirements and took us straight to the ones that ticked the right boxes. She also suggested a couple of alter tubes that we might like to consider and we were able to then narrow it down to 2 weeks really liked. We came home and looked at the space we had in our room and returned the next day with our daughter so that she could help us make the final decision. She was not pushy but helped keep us focused! There were so many nice sofas to choose from it was hard to decide but with her advice we go there relatively fast and are thrilled with our choice.

1 March 2026
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Reply from Sofology - Hedge End

This is a great review Rachel, thank you for taking the time to share your experience :-)

Rated 5 out of 5 stars

Marc was very knowledgeable and…


Hedge End, Southampton Store:
Marc was very knowledgeable and helpful.
We were reassured that he was at the end of a phone if we needed any extra help or advice.
At no time did we feel pressured, Marc was happy to let us take our time and then give us as much information as we needed to complete the sale.
Thank you

24 February 2026
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Reply from Sofology - Hedge End

It sounds like Marc was a great help during your visit Lesley. Thank you for sharing your experience :-)

Rated 5 out of 5 stars

Sahil was very good with us today

Sahil was very good with us today. Lots of time taken and not pushing for a sale at all. Just the right amount of support, information and professionalism. We felt very comfortable with him. Thank you Sahil.

1 March 2026
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Reply from Sofology - Hedge End

Thank you for choosing Sofology!

Rated 5 out of 5 stars

Natasha was a great help …

Natasha was a great help with choosing and ordering our sofa , gave us great info on what we were getting and was able to answer all our queries about the fabric and cleaning and aftercare,
We were very happy with everything,

25 February 2026
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Reply from Sofology - Hedge End

We are pleased to hear this Russell, thank you for choosing Sofology.

Rated 5 out of 5 stars

Great customer service

28 February 2026
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Reply from Sofology - Hedge End

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.

Rated 5 out of 5 stars
Sofology - Hedge End logo

Reply from Sofology - Hedge End

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.

Rated 4 out of 5 stars

On my original visit I spoke to Marie…

On my original visit I spoke to Marie who was very helpful indeed and also with follow up e mails.

25 February 2026
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Reply from Sofology - Hedge End

Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!

Rated 5 out of 5 stars
Sofology - Hedge End logo

Reply from Sofology - Hedge End

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Just wanted to say Dave is a brilliant…

Just wanted to say Dave is a brilliant asset to your team, thats why we came back to purchase our furniture. He is happy and very helpful and made us feel very comfortable 😊 we are very happy customers

28 February 2026
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Reply from Sofology - Hedge End

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

We had a great experience in Sofology…

We had a great experience in Sofology Hedge End. Natasha was very professional, friendly and a pleasure to deal with.

23 February 2026
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Reply from Sofology - Hedge End

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Natasha. Have a great day 😊

Rated 5 out of 5 stars

The only place I would ever go for a sofa

This is the only place I would go for sofas and chairs now, No annoying pressure sales, no gimmicks, less stress than most other shops and more reliable than online. Good quality stuff too.

25 February 2026
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Reply from Sofology - Hedge End

What an amazing review, thank you so much for taking the time to write this 😊

Rated 5 out of 5 stars

Great personal service

Great personal service
From Si at Sofology today. He patiently went through our requirements, answered our questions and helped us make the decisions and place the order.

25 February 2026
Sofology - Hedge End logo

Reply from Sofology - Hedge End

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Si. Have a great day 😊

Rated 5 out of 5 stars

The sales associate was very very…

The sales associate was very very helpful and informative. He was very patient while we took our time making a decision and was happy to anwser any questions we had.

24 February 2026
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Reply from Sofology - Hedge End

Thank you for taking the time to share your experience Mrs Kabadayi

Rated 5 out of 5 stars

Excellent service from Natasha when I…

Excellent service from Natasha when I brought my hard of hearing mother in to view. Great level of information without being pushy.
Thank you to George when placing order.

24 February 2026
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Reply from Sofology - Hedge End

Thank you for awarding us 5 stars Mrs Allinson

Rated 5 out of 5 stars

Well trained staff

Well trained staff, friendly and professional. Made me feel like a valued customer.
They made plenty of time for us. We didn't feel pressurized or rushed.

23 February 2026
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Reply from Sofology - Hedge End

Thank you for awarding us 5 stars Barbara :-)

Rated 5 out of 5 stars

Kevin was very helpful and…

Kevin was very helpful and knowledgeable. Wasn't pushy and left me to it but answered all of my questions when needed. Would definitely use sofology again.

17 February 2026
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Reply from Sofology - Hedge End

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Kevin. Have a great day 😊

Rated 5 out of 5 stars

A really good shopping experience

The staff were friendly but not pushy,Natasha was knowledgeable about the products and able to answer all questions we had, she didn’t rush us and was happy to leave us to discuss our choices without her when asked. I would recommend sofology and Natasha in particular to friends and family.

23 February 2026
Sofology - Hedge End logo

Reply from Sofology - Hedge End

Hi there, thank you so much for your review. We're pleased that you're happy with the service provided by Natasha and that you would recommend us! Have a great day 😊

Rated 5 out of 5 stars

Ohps did the review under the small…

Ohps did the review under the small extra order we made later. Hope you can transfer the text to the right place!

23 February 2026
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Reply from Sofology - Hedge End

Hi there, thanks for taking the time to let us know!

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