No pressure, salesman told us his name (Steve) and to look round and try sofas out and let him know if we needed help and he was so polite
Company replied
Location
Switch locationUnit A, Junction Retail Park, Junction Retail Park, HU3 4SD Hull, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
we were able to browse with no pressure. Your staff member Gary in the Hull store was brilliant, giving us advice and above all the time to consider what is after all an expensive purchase. He is a c... See more
Company replied
Went to the St Andrews Quay store today in Hull and was served by Gary, extremely helpful, cheerful and friendly. He answered every question we had for him and didn't seem like anything we asked in te... See more
Company replied
We visited on spec looking for a reclining chair. We received a friendly welcome from Gary, and service which never felt pushy. Gary pointed out several options around the store, one of which we purch... See more
Company replied
Company details
- #26 of 91 best companies in Sofa store
- #12 of 50 best companies in Furniture Accessories
- #77 of 397 best companies in Home Furniture Shop
- #58 of 231 best companies in Homewares Shop
- #24 of 112 best companies in Living room shop
- #10 of 24 best companies in Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit A, Junction Retail Park, Junction Retail Park, HU3 4SD, Hull, United Kingdom
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I made a mess of my order and it was no…
I made a mess of my order and it was no hassle for Steve to sort even on his day off to give me peace of mind and changed the order to suit.
Great service
13 October 2025
Reply from Sofology - Hull
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Steve was able to assist you
We truly appreciate your kind words and the 5-star rating. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
We were seen to by a salesman who made…
We were seen to by a salesman who made the purchase a good experience.
12 October 2025
Reply from Sofology - Hull
Hi, thank you so much for your 5* review. We're really glad that you had a great experience at Sofology.
a great sofa wasn’t pressured
Picked a great sofa wasn’t pressured
Saw Gary and Charlotte and said hello to Steve
All very friendly and helpful
8 October 2025
Reply from Sofology - Hull
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Happy experience
Non pushy salesman Simon
Knowledgeable and patient.
Happy experience so far .
11 October 2025
Reply from Sofology - Hull
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Hull
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great choice of sofas
Left to browse for a good amount of time, which is good, sometimes sales staff jump on you as soon as you walk in.
Very polite and approachable team.
Great selection and plenty to choose from.
10 October 2025
Reply from Sofology - Hull
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The staff both Holly and Simon were so…
The staff both Holly and Simon were so knowledgeable
10 October 2025
Reply from Sofology - Hull
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Gary in the Hull store was extremely…
Gary in the Hull store was extremely informative whilst remaining friendly and helpful throughout my purchase of my first sofa!
7 October 2025
Reply from Sofology - Hull
Thank you for taking the time to write this amazing review!
Natalja was very knowledgable and…
Natalja was very knowledgable and helped greatly in the decision making. The rest of the staff were helpful and pleasant.the store layout was good. It was a shame that the introductory offer had expired. look forward to receiving the furniture.
4 October 2025
Reply from Sofology - Hull
Hi there, thanks for your 5-star review, we really appreciate the feedback!
quick and simple
5 October 2025
Reply from Sofology - Hull
Hi there, thank you for taking the time to leave a 5-star review!😊
Nice sofas, nice people
We were very pleased with the help we were given by Simon - he wasn’t pushy, answered all our questions and even supplied coffee - the sofa we purchased is good quality, good choice of quality and has inbuilt gadgets
5 October 2025
Reply from Sofology - Hull
Hi there, thank you for taking the time to leave a 5-star review!😊
Staff very friendly this is the second…
Staff very friendly this is the second time I have used sofology can’t fault the products I have received
5 October 2025
Reply from Sofology - Hull
Hi there, thank you for taking the time to leave a 5-star review!😊
Charlotte was very helpful when…
Charlotte was very helpful when choosing our new sofa. Very knowledgeable and patient. Emailing information and in person. Lots.of good tips about the sofa. Thank you.
5 October 2025
Reply from Sofology - Hull
Hi there, thank you for taking the time to leave a 5-star review!😊
Charlotte was amazing
Charlotte was amazing, she knew exactly what would work for us and was so patient, we've come away today knowing we've made the right purchase.
5 October 2025
Reply from Sofology - Hull
Hi there, thank you for taking the time to leave a 5-star review!😊
Excellent service
The staff at the Hull branch are brilliant. Very friendly and helpful and no pressure
1 October 2025
Reply from Sofology - Hull
Hi there, thank you for taking the time to leave a 5-star review!😊
Really informative
Really informative, explained everything from care package to delivery
4 October 2025
Reply from Sofology - Hull
Hi there, thank you for taking the time to leave a 5-star review!😊
Hassle free shopping
We went to the St Andrews Quay branch with a rough idea of what we were looking for and we were greeted by a very helpful young lady named Holly who made us welcome and left us to browse at our leisure, but was also available to answer any queries we had. She explained the process in great detail without being condescending - and made a lovely cup of coffee!!!
4 October 2025
Reply from Sofology - Hull
Hi there, thank you for taking the time to leave a 5-star review!😊
The lady that assisted us during that…
The lady that assisted us during that day was so helpful and explained thoroughly what we need to know about the item we purchased. She was very welcoming and professional in dealing with customers.
30 September 2025
Reply from Sofology - Hull
Hi there, thank you for taking the time to leave a 5-star review!😊
Helpful and friendly staff
Steve and Simon were very helpful and friendly. Can’t wait to see my new sofa ready for Christmas.
3 October 2025
Reply from Sofology - Hull
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Hull
Hi there, thank you for taking the time to leave a 5-star review!😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.