From walking into the store to the final sale Nat , the sales lady who helped us was so professional and helpful. She did not steer us towards the most expensive sofas, she gave us good advice and mad... See more
Company replied
Location
Switch locationUnit A, Junction Retail Park, Junction Retail Park, HU3 4SD Hull, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff were friendly and introduced themselves when we arrived, explained the layout of the store and then left us to browse without any pressure or interference. Remembered us when we returned to the... See more
Company replied
Sales staff Gary was brilliant, even when I said I was going to have a look at the other furniture stores on the complex. I chose a settee and chair, then changed my mind and finished buying the mo... See more
Company replied
Gary salesperson was very helpful and patient as we had only called in for a look as we live other side of England. After sale service great as well as after measuring up when home we slightly chang... See more
Company replied
Company details
- Sofa store
- also in
- Furniture Accessories
- Home Furniture Shop
- Homewares Shop
- Living room shop
- Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit A, Junction Retail Park, Junction Retail Park, HU3 4SD, Hull, United Kingdom
4.8
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Charlotte was incredibly friendly and…
Charlotte was incredibly friendly and helpful, explained everything clearly.
11 October 2026
Reply from Sofology - Hull
Hi there, thank you for your review. Another great review for Charlotte , we will make sure to pass this on! Have a nice day.
The whole experience was great
The whole experience was great, i came into the store 3 times as i wasn't sure and every time the sales person, Charlotte Harrington was amazing - thanks for your support and care in choosing the right sofa for me!
2 October 2026
Reply from Sofology - Hull
Thanks for this fabulous review. We appreciate you sharing it with others!
Excellent service from Gary.
7 October 2026
Reply from Sofology - Hull
Hi there, thank you for your review. Another great review for Gary, we will make sure to pass this on! Have a nice day.
Very helpful staff without any pressure…
Very helpful staff without any pressure to buy.
Good quality sofas available to pre order and ex demos which were a very good price. The sales man went above and beyond to make sure things were right.
8 October 2026
Reply from Sofology - Hull
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
It was excellent not pushy
It was excellent not pushy, really responsive to our needs. Remembered us from a previous purchase and was excellent with our children. 1st class service.
11 October 2026
Reply from Sofology - Hull
Thanks for this fabulous review. We appreciate you sharing it with others!
Amazing service from Nat
From walking into the store to the final sale Nat , the sales lady who helped us was so professional and helpful. She did not steer us towards the most expensive sofas, she gave us good advice and made the whole process of buying new sofas easy.
7 October 2026
Reply from Sofology - Hull
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Hull
Thanks for this fabulous review. We appreciate you sharing it with others!
Very helpful
10 October 2026
Reply from Sofology - Hull
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Very impressive service
Very impressive service. Great product.
staff member that served us was excellent.
10 October 2026
Reply from Sofology - Hull
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Hull
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great service
8 October 2026
Reply from Sofology - Hull
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Hull
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Staff were friendly and introduced…
Staff were friendly and introduced themselves when we arrived, explained the layout of the store and then left us to browse without any pressure or interference. Remembered us when we returned to the store. The paperwork was quick. Overall a good experience
28 September 2026
Reply from Sofology - Hull
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
The sales assistant was amazing
The sales assistant was amazing, not pushy , but very helpful and patient. His customer service was amazing, I am a store manager and know what great customer service is, well done!!
24 September 2026
Reply from Sofology - Hull
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Hull
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Hull
Thanks for this fabulous review. We appreciate you sharing it with others!
Gary salesperson was very helpful, patient and informative…
Gary salesperson was very helpful and patient as we had only called in for a look as we live other side of England.
After sale service great as well as after measuring up when home we slightly changed our order without any complications.
23 September 2026
Reply from Sofology - Hull
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Fantastic
Fantastic - the team were very informative but not not pushy. Great sales team. Charlotte and Holly were both wonderful.
Sofa is exactly what we are looking for.
18 September 2026
Reply from Sofology - Hull
Thank you Mrs Jones
Exceptional service today by James and…
Exceptional service today by James and Natalija in the Hull store.
Both were excellent when my Daughter and I were looking at sofas for her first home- very knowledgeable, friendly, no sales pressure - thank you so much. Kate and Maisie x
27 September 2026
Unprompted review
Reply from Sofology - Hull
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
The salesperson was very helpful and…
The salesperson was very helpful and organised everything we needed.
19 September 2026
Reply from Sofology - Hull
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.