Sofology - Inverness Reviews 1,075

Found exactly what I wanted and staff were helpful

I went to Sofology in Inverness wanting a new sofa but not sure of exactly what I wanted. Aaron & a lady rep was very welcoming and took time to go through options that day id been to Black Bridge & Dfs. Because of the great service and time spent with me I managed to find exactly what I was looking for and I placed an order straight away. Thank you. I highly recommend.

Holly was very helpful and so cheery

Great service

They were very helpful, they helped me for what I wanted

I have visited the Inverness branch twice and on both occasions I was met with warm and discreet hospitality....I found Holly and Sarah particularly helpful.
I am yet to make a purchase but will return when I'm sure of what I want...

had an excellent experience working withAaron They were knowledgeable, attentive, and made the entire process smooth and stress-free. Their professionalism and genuine care for their customers really stood out. Highly recommend!

Great customer service, would definitely recommend.

Excellent service by Aaron and explanation of the options and functionality of our new corner sofa. Likewise the workings of our contract.

Ann was very knowledgeable, helpful and friendly. She explained all the options fully.

We were out sofa shopping and had been to a large retailer but after being approached by 6 different members of staff and sitting on virtually every sofa in the showroom we became overwhelmed and decided to take a break. We stumbled upon the Sofology store and walked in for a look. We were approached by a pleasant member of staff that said if we needed anything just to give her a shout. We were able to browse the store without any pressure and found a sofa that was perfect for our needs. We decided to go away and think about it and deliberated on all our options and decided to go back to Sofology again the following day. We were approached again by the same sales assistant and we engaged in conversation, Holly was exceptionally helpful and we felt completely at ease with her approach to our needs and we proceeded to order our new sofa there and then. Holly was brilliant and made the whole process seamless and how a sales transaction should be.

Staff very helpful, informative and friendly.

Had a great experience in Inverness Sofology. The lady gave us great help in choosing our sofa was so helpful.

No harassment from sales staff made my visit so much more enjoyable resulting in me ordering a sofa from Sofology. Your sales assistant
Ann was so helpful and cheerful and helped me no end.

We were in for a browse on Thursday evening and met a lovely sales assistant and then we went back on Sunday to book with Christine who was really helpful !

Christine was lovely very helpful and answered all questions we had and more

The person that i had serving he was very good and very helpful see explain everything to me and answered all my questions was very polite and thank me and my wife

Kirsteen was friendly, knowledgable and very efficient.

Sofology
We ordered 3 sofas. There was a little bit of a muddle with knowing exactly what was happening with delivery, we live in Orkney so this always happens, but it was easily sorted. One sofa had a damaged wire, we got a replacement part quickly enough, but they had nobody available in our area to fit the part nor to repair the felt once repair was done. We were left to sort it out ourselves. This wasn’t ideal because there is not this type of service in the area. We would’ve had to take the sofa back to Inverness/Aberdeen for this to be done. When ordering the sofa we specifically asked about this type of thing and were assured Sofology cover Orkney. Had we known then what we know now we may not have gone ahead with the purchase.
We have made a repair doing as little as possibly to the sofa, it’s working again now, but still feel a little let down. Service promised doesn’t match up to service promised.

We went into the Inverness store today and the assistant couldn't have been more helpful. We saw the perfect sofa but needed to double check a measurement so after we did this at home we went ahead and ordered online. Slick easy online ordering system. Can't wait for sofa to come!