All staff we dealt with were very helpful, answering questions and allowing time over several visits to let us try furniture and ensure it met our needs. We received a prompt copy of the order and... See more
Company replied
Location
Switch locationUnit C1, Inverness Business Retail Pk 1a, Eastfield Way, Inverness, IV2 7GD, IV2 7GD Inverness, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From the moment I walked in, the staff were so helpful. The lady who worked there was amazing! I wish I could remember her name; she had glasses and blonde hair, and amazingly, she spoke English and P... See more
Company replied
Great experience. Suzanna’s help, professionalism and knowledge of the products was brilliant especially when my wife couldn’t make her mind up. No hard sell no rushing, we were left to take our time... See more
Company replied
We had a fantastic experience at Sofology (Inverness) thanks to our salesman Aaron. He knew the range extremely well and took the time to really listen to what we were looking for. He wasn’t pushy at... See more
Company replied
Company details
- Sofa store
- also in
- Furniture Accessories
- Home Furniture Shop
- Homewares Shop
- Living room shop
- Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit C1, Inverness Business Retail Pk 1a, Eastfield Way, Inverness, IV2 7GD, IV2 7GD, Inverness, United Kingdom
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service in showroom. All staff we dealt with were very…
All staff we dealt with were very helpful, answering questions and allowing time over several visits to let us try furniture and ensure it met our needs.
We received a prompt copy of the order and were able to set a delivery date.
If the delivery matches the customer service in the show room we would allocate 5 stars .
14 August 2026
Reply from Sofology - Inverness
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Staff were helpful
11 September 2026
Reply from Sofology - Inverness
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
From the moment I walked in
From the moment I walked in, the staff were so helpful. The lady who worked there was amazing! I wish I could remember her name; she had glasses and blonde hair, and amazingly, she spoke English and Polish. Her recommendation was so helpful and she made me feel so at ease. I can't wait for my sofas to arrive. I even popped in on my way home to visit again, just so i could see my sofas and the lady was so pleased to see me. I'll definitely visit again
4 September 2026
Reply from Sofology - Inverness
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Great customer experience
Very simple process to order and organise payment for our sofas. They haven’t arrived yet, so I can only comment on purchasing, but a great experience at Sofology Inverness, with help from Zuzanna
2 September 2026
Reply from Sofology - Inverness
Hi there, thank you for your review. Another great review for Zuzanna, we will make sure to pass this on! Have a nice day.
Inverness store provided a great shopping experience
Staff friendly and informative. Great selection of sofas in store. Service was smooth and hassle free.
28 August 2026
Reply from Sofology - Inverness
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Reply from Sofology - Inverness
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Fantastic...my sofa set is truly a…
Fantastic...my sofa set is truly a masterpiece we love it and its made it more appealing to be in the sittingroom
16 May 2026
Reply from Sofology - Inverness
Thanks for this fabulous review. We appreciate you sharing it with others!
Sales advisor
Sales advisor, Christine, was friendly and knowledgeable. She did not make us feel rushed and was very helpful during our purchase.
23 August 2026
Reply from Sofology - Inverness
Hi there, thank you for your review. Another great review for Christine, we will make sure to pass this on! Have a nice day.
The service was amazing nothing was any…
The service was amazing nothing was any bother 😅
16 August 2026
Reply from Sofology - Inverness
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Reply from Sofology - Inverness
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great store and lovely helpful friendly…
Great store and lovely helpful friendly staff. Beautiful furniture.
11 August 2026
Reply from Sofology - Inverness
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Super helpful and friendly
Super helpful and friendly , gave us time to look and came over with advice
9 August 2026
Reply from Sofology - Inverness
Thanks for this fabulous review. We appreciate you sharing it with others!
The service provided
I loved everything about my visit there. From the start of the sale and the finish. Julie did a great job
11 August 2026
Reply from Sofology - Inverness
Hi there, thank you for your review. Another great review for Julie, we will make sure to pass this on! Have a nice day.
Great experience
Great experience. Suzanna’s help, professionalism and knowledge of the products was brilliant especially when my wife couldn’t make her mind up. No hard sell no rushing, we were left to take our time and make sure we were happy with our choices
7 August 2026
Reply from Sofology - Inverness
Thanks for this fabulous review. We appreciate you sharing it with others!
Very Friendly and helpful staff
Very Friendly and helpful staff , and you had the product we were looking for .
6 August 2026
Reply from Sofology - Inverness
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Sales advisors knowledge of the…
Sales advisors knowledge of the products was very thorough and his advise and recommendations were spot on. Well done Aaron 👍🏽
29 July 2026
Reply from Sofology - Inverness
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Inverness
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
The attentive assistant (Christine)…
The attentive assistant (Christine) that approached us when we entered the store. Giving us the advice on the best sofa for our needs. Also the spaciousness of the store
17 July 2026
Reply from Sofology - Inverness
Thank you for taking the time to write this great review Colin.
Range
Range. Expert member of staff. Asked about our needs and came up with a great solution
17 July 2026
Reply from Sofology - Inverness
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Susanna and Aaron are fabulous at…
Susanna and Aaron are fabulous at Inverness. Entire process and policies clearly explained. Good deal on display sale.
16 July 2026
Reply from Sofology - Inverness
Thanks for this fabulous review. We appreciate you sharing it with others!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.