My wife and I visited Sofology recently. Haleema helped us, she was brilliant she helped us chose our latest sofa set. Haleema had a vast amount of product knowledge and understood our needs. Sofology... See more
Company replied
Location
Switch locationJunction 27 Retail Park, Gelderd Road, WF17 9AD Leeds, GB
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Didn't really want to go into sociology as not heard good comments. But it was a very good experience. Saj helped my mum whose was in a wheelchair showed her what she had asked for. Helped her into... See more
Company replied
Great experience with Sofology so far. Staff was really friendly, helpful and knowledgeable without being pushy, and the ordering process was smooth and easy. Looking forward to receiving the sofa.
Company replied
Staff helpfull and very wellcomeing joe went over the top to be help full ever comforting as just lost dauther and still asked about her
Company replied
Company details
- #26 of 90 best companies in Sofa store
- #13 of 52 best companies in Furniture Accessories
- #80 of 400 best companies in Home Furniture Shop
- #58 of 230 best companies in Homewares Shop
- #28 of 116 best companies in Living room shop
- #9 of 24 best companies in Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Junction 27 Retail Park, Gelderd Road, WF17 9AD, Leeds, United Kingdom
4.9
Excellent
4K reviews
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Positive sales experience, disappointing delivery times.
The sales experience was very positive. The only negative is having to wait so long for my ex-display sofa to be delivered (6-8 weeks). That seems unreasonable.
10 April 2026
Reply from Sofology - Leeds
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Reply from Sofology - Leeds
Hi there, thank you for taking the time to leave a 5-star review!😊
Excellent service
11 April 2026
Reply from Sofology - Leeds
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great choice of furniture
Great choice of furniture, sales staff very helpful and not pushy,everything went smooth would recommend to anyone
4 April 2026
Reply from Sofology - Leeds
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Positive in store experience with Hugo…
Positive in store experience with Hugo in Sofology at Birstall Retail Park. He was really helpful, friendly and professional, but not pushy!
He took time with me to double check all my measurements were correct and he explained everything relating to the order clearly and in detail. Thank you!
4 April 2026
Reply from Sofology - Leeds
What an amazing review, thank you so much for taking the time to write this 😊
Very good customer service
Very good customer service. Martyn was very helpful. The way in which he gave us advice and showed us the sofas we wanted felt very comfortable.
29 March 2026
Reply from Sofology - Leeds
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Took the time to understand our sofa needs
Good understanding of the sofas, polite and not pushy.
25 March 2026
When we went to look at a sofa we…
When we went to look at a sofa we weren't bombarded with sale reps trying to sell us them, when we had found one we liked we had a good sales man help us order it and gave us some discount on the delivery cost. Overall a very good experience with ordering
28 March 2026
Reply from Sofology - Leeds
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Excellent customer service at the Leeds…
Excellent customer service at the Leeds Branch . Scott helped us on multiple visits to get the exact sofa and chairs for our needs. His friendly approach and knowledge was a breath of fresh air. A Credit to the company and the Leeds team .
29 March 2026
Unprompted review
Reply from Sofology - Leeds
Hi there, thank you for your review. Another great review for Scott, we will make sure to pass this on! Have a nice day.
Great buying experience
Jo listened to our questions and was knowledgeable but also left us to look and make our decisions independently without us feeling pushed into anything.
21 March 2026
Reply from Sofology - Leeds
Thanks for this fabulous review. We appreciate you sharing it with others!
Poor response
Poor response
I asked for an appointment with the director apparently he doesn't speak to customers
Totally waste of time
Declined to exchange or refund
Did offer independent inspection
I am dealing with terminal cancer
Not really helpful the reply is just standard mess around they really do not care about customers with issues
22 March 2026
Unprompted review
Reply from Sofology - Leeds
Hi there,
Thank you for taking the time to leave a review. We're sorry to hear about your experience and would love the chance to make it right. If you'd like to discuss this further, please feel free to email us at social.media.complaints@sofology.co.uk with your order details.
Excellent service
Excellent service . Jessica was super helpful and very knowledgeable.
21 March 2026
Reply from Sofology - Leeds
Hi there, thank you for your review. Another great review for Jessica, we will make sure to pass this on! Have a nice day.
Had a lovely experience when buying a…
Had a lovely experience when buying a sofa and a chair. No one pressured you as soon as you walk through the door. Jess who was dealing with us was really helpful answering our question and processing the sale for us, she made the whole process very easy and stress free! Thank you!
21 March 2026
Reply from Sofology - Leeds
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Great experience
The sales reps were all polite, professional and not trying to force a sale but actually help us get the right sofa for us.
Special shout out to Ade, the sales rep that helped us, he was brilliant, friendly and knowledgeable and made the experience much easier.
21 March 2026
Reply from Sofology - Leeds
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Ade. Have a great day 😊
Great sofas, great staff !!
Great sofas .. and really helpful staff. Joe in the Leeds Birstall shop was great. He kept me updated on a sofa I was looking to purchase and guided me through the online order process by adding all my items into a basket for an easy check out. It was simple to process online .. not complicated at all, brilliant service and I’ve got a gorgeous sofa ordered. Very happy. Thanks Joe :)
20 March 2026
Reply from Sofology - Leeds
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
The relaxed no pressure atomsphere at…
The relaxed no pressure atomsphere at Birstall is lovely & Jalena who talked me through everything was amazing !!!
18 March 2026
Reply from Sofology - Leeds
Thank you for awarding us 5 stars Lynne!
Scott was very helpful explained all…
Scott was very helpful explained all about the sofa. I was buying would recommend visiting.
18 March 2026
Reply from Sofology - Leeds
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Reply from Sofology - Leeds
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Given time and space to look around…
Given time and space to look around show room once we found what we thought suited us we given clear details of choices available and costs resulting in the purchase decision quickly
15 March 2026
Reply from Sofology - Leeds
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Friendly informative stafff
17 March 2026
Reply from Sofology - Leeds
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
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