My experience with Sofology has been pleasant and I would use them again. Everything was clear to understand, there was no pressure during the sales process and the couch and chair I have purchased ar... See more
Location
Switch locationJunction 27 Retail Park, Gelderd Road, WF17 9AD Leeds, GB
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Semipe Adetunji made our experience great, he went overboard by using Ai to help us visualize the combination of sofas that best works for us. He was very patient and professional. We ended up leavi... See more
Company replied
The sales person, Ade, was really helpful and went above and beyond to ensure we got the full set of sofas we wanted. Even though they weren’t at his current store, he found other stores that had them... See more
Company replied
The store manager served us, Taj, I believe his name was. What a helpful, pleasant, courteous young man he was, you are extremely lucky to have him as an employee. He answered all of our questions, wa... See more
Company replied
Company details
- Sofa store
- also in
- Furniture Accessories
- Home Furniture Shop
- Homewares Shop
- Living room shop
- Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Junction 27 Retail Park, Gelderd Road, WF17 9AD, Leeds, United Kingdom
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Great advice on various subjects
Great advice on various subjects, very attentive when we had additional questions. An all round great shopping experience

Reply from Sofology - Leeds
It was an older salesman that we spoke…
It was an older salesman that we spoke to, and when we originally came in he wasn’t trying to rush a sale. Came back on the following Tuesday and was so helpful, was discussing my wedding , buying a house and everything inbetween . Was nice to actually just have a conversation than just trying to get money out of you. Which was a lovely change. Bought the sofa I wanted and walked out smiling and laughing after our conversation.

Reply from Sofology - Leeds
Smooth process from start to finish
Smooth process from start to finish, the sales guy was great. Looking forward to receiving our new sofa

Reply from Sofology - Leeds
Saj was the store rep we encounted and…
Saj was the store rep we encounted and we were very pleased with his attention. Would definitely recommend in future.

Reply from Sofology - Leeds
Sales assistant Marvin was informative
Sales assistant Marvin was informative, friendly and happy to help.

Reply from Sofology - Leeds
Very good service and the salesperson…
Very good service and the salesperson was extremely patient and helpful.

Reply from Sofology - Leeds
Nice and friendly staff with no hard…
Nice and friendly staff with no hard sell. Made the ordering process easy and not over complicated

Reply from Sofology - Leeds
Sag we spoke to he was so polite and…
Sag we spoke to he was so polite and very helpfull we ordered our sofas and will recamend him to a friend.

Reply from Sofology - Leeds
I gave a full review following my…
I gave a full review following my recent experience at sofology. The salesmen we dealt with were Scott and Hugo and they were both excellent. I gave the whole experience a grade 10.

Reply from Sofology - Leeds
Fantastic Experience
Fantastic experience buying a sofa. The staff member who helped us was brilliant

Reply from Sofology - Leeds
Comfortable shopping experience
Comfortable shopping experience, Zak was easy going, no sales push on a big ticket item.

Reply from Sofology - Leeds
Wasn’t pestered in the shop left to…
Wasn’t pestered in the shop left to look, Mervin the sofa sales assistant was brilliant very knowledgeable and really helped when purchasing the sofa

Reply from Sofology - Leeds
Super experience every time we visiited
When I first visited the Birstall store I didn’t feel any pressure, just assistance whenever I needed it. Lots of advice given for my style shape of living room. When I eventually decided on my purchase more advice provided with no heavy sell. Can’t wait to see my new sofa! Thank you to everyone in the store, it was a very pleasant experience.

Reply from Sofology - Leeds
Helpful advise regarding fabric and…
Helpful advise regarding fabric and seating size for the space we have.

Reply from Sofology - Leeds
No pushy sales patter and allowed to…
No pushy sales patter and allowed to browse round the showroom in peace but staff always on hand to help when required

Reply from Sofology - Leeds

Reply from Sofology - Leeds
Great experience
Great experience.
A mistake was made with our order which was quickly rectified when I phoned the store.
Everything was explained clearly during the ordering process.

Reply from Sofology - Leeds
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