Sofology - Leicester Reviews 

2,531
TrustScore 5 out of 5

4.8

C2, Fosse Park South, Everard Way, LE19 1UT Leicester, GB


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Rated 5 out of 5 stars

We were welcomed as we entered the Fosse Park, Leicester, branch. We were not chased by Staff trying to sell you ANYTHING!!! We made our choice and sorted the paperwork. Great purchase, even if I say... See more

Company replied

Rated 5 out of 5 stars

The salesman was not pushy and let us browse until we had made a decision on our purchase. Unlike yourselves who are constantly badgering me for a review.

Company replied

Rated 5 out of 5 stars

We were looking for two sofas for our new house. We were left to browse at our own pace without any pressure. We were asked if we wanted any assistance which we declined at that point. As we narrowed... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic experience purchasing our sofa from Sofology. Gaz truly went above and beyond, helping us find the perfect sofa for our small living room while really listening to our preferences.... See more

Company replied


Company details

  1. #26 of 92 best companies in Sofa store
  2. #14 of 53 best companies in Furniture Accessories
  3. #76 of 399 best companies in Home Furniture Shop
  4. #59 of 234 best companies in Homewares Shop
  5. #26 of 113 best companies in Living room shop
  6. #11 of 25 best companies in Upholstery shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • C2, Fosse Park South, Everard Way, LE19 1UT, Leicester, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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4.8

All reviews

(2,531)

18,606 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful but not pushy

Gaz was very helpful but not at all pushy

22 February 2026
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Reply from Sofology - Leicester

Hi there, thank you for your review. Another great review for Gaz, we will make sure to pass this on! Have a nice day.

Rated 4 out of 5 stars

Great sales service

Great sales service. Disappointed that there was no room for negotiation on price or delivery charge.

21 February 2026
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Reply from Sofology - Leicester

Hi there, thank you for your kind words about our sales team! We’re glad you had a positive experience with them. We completely understand your point about negotiation. At Sofology, our prices are fixed to ensure fairness for all customers - the price you see is the price everyone pays, including delivery. This way, everyone gets the same great deal without any confusion. We really appreciate your feedback and hope you enjoy your new purchase!

Rated 5 out of 5 stars

Really informative

Really informative, very kind and welcoming. Emma was great

21 February 2026
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Reply from Sofology - Leicester

Hi there, thank you for your review. Another great review for Emma, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

New sofa

A massive thank you to the team who helped me and my partner secure our new sofa! A special mention to Max as well who despite only being there for two weeks was knowledgeable and friendly who helped make the process so easy, along with Gaz as well who initially provided us with the information we needed. A fantastic experience all round! Big thanks gents 👏

20 February 2026
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Reply from Sofology - Leicester

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Easy experience

Gareth was friendly and informative and got us a great deal too. Quick and easy!

19 February 2026
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Reply from Sofology - Leicester

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Gareth. Have a great day 😊

Rated 5 out of 5 stars

5 star service zainab Fosse…

I had a fabulous experience at Fosse Sofology with the lovely Zainab, her customer service was unmatched she was super helpful, friendly, attentive and took the stress away from so far searching. Thank you so much for helping us find out new sofa, our 6 year old is asking to come back because she had so much fun

15 February 2026
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Reply from Sofology - Leicester

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over to Zainab for you, have a great day.

Rated 5 out of 5 stars

Staff was all good 👍 👌 👏 tuck the time…

Staff was all good 👍 👌 👏 tuck the time to show u whats was on offer in the end after about a year or to of looking in the end I got a nice sofa oooo kkkkk

26 January 2026
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Reply from Sofology - Leicester

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

Gaz is a legend

Gaz is a legend, very helpful, not too pushy and gave us space when needed whilst being informative.

14 February 2026
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Reply from Sofology - Leicester

Hi there, thank you for your review. Another great review for Gaz, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

The gentleman who assisted us with the…

The gentleman who assisted us with the purchase of our sofa was very helpful and gave the most exception service.

12 February 2026
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Reply from Sofology - Leicester

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

So pleased

We really enjoyed our visit.we went in the day before and we delt with Mo on both occasions he was so helpful answered all our questions and explained everything.we were not rushed at all we were not pushed he is a credit to you.

10 February 2026
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Reply from Sofology - Leicester

Hi there, thank you for your review. Another great review for Mo, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Great service

Great service
Friendly and no fuss

2 February 2026
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Reply from Sofology - Leicester

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Amazing service

Nothing was too much trouble. Even re-arranging the whole display to help us visualise what we wanted. Amazing service.

8 February 2026
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Reply from Sofology - Leicester

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Rated 5 out of 5 stars

The staff

The staff left you alone to browse on your own, and were really helpful when you needed any information or assistance. Excellent service from Gareth and Emma today and on previous visits until we finally decided which suite we wanted.

8 February 2026
Sofology - Leicester logo

Reply from Sofology - Leicester

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

Friendly, helpful staff and good selection

Our first experience of buying from Sofology, Max was really knowledgeable for such a new member of staff and allowed us space to make up our minds without any pressure. Looking forward to receiving the sofa and chair in a couple of weeks. Would recommend.

4 February 2026
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Reply from Sofology - Leicester

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 5 out of 5 stars

Very helpful but not pushy

The staff were really helpful and very good with our 2 bored children, giving them hot chocolates and biscuits to allow mummy and daddy to discuss. We had already looked at a couple of other sofa shops and had been put off by the staff being over pushy and not leaving us alone to browse but the staff in sofology had a much more laid back approach and left us to it until we needed help.
The lady who assisted us was very helpful letting us have a tape measure to check measurements and even allowing us to move sofas to help us decide what would fit best in our room size.

7 February 2026
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Reply from Sofology - Leicester

Good afternoon, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars

Katie was very friendly and did not…

Katie was very friendly and did not appear pushy. She was helpful and explained the whole purchase procedure very clearly.

We came away £1200 lighter but verypleased with our purchase.

2 February 2026
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Reply from Sofology - Leicester

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Katie. Have a great day 😊

Rated 5 out of 5 stars

Excellent service from the sales team…

Excellent service from the sales team being very polite, professional and non pushy.
Explained the options available of the sofa and was very clear on all the financial options.
Once we had made our decision the finance transaction was very smooth.

1 February 2026
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Reply from Sofology - Leicester

Thank you for sharing your experience :-)

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