Sofology - Leicester Reviews 

What truly sets this company apart is the exceptional quality and remarkable customisability of its products. The ability to design our own sofa from many combinations was a fantastic experience.

However, what made our experience truly outstanding was the exceptional service we received. At the Leicester Fosse Park Sofology store, Zainab was an absolute pleasure to work with. She was incredibly helpful, highly professional, and meticulously double-checked every detail at each step to ensure our choices were perfect and error-free.

In our entire journey of searching for and purchasing a sofa, Zainab was simply the best. We wish her all the success in her future career.

Katie at the fosse park branch was lovley, she listened to my wants and needs and directed me to the sofas she thought would be my style.
She patiently waited whilst I yapped about my likes and dislikes about each product.
She was great to chat too both about sofas and general bits which made the sale feel and flow more naturally.

Excellent customer service from Sofology Leicester, especially Gareth.

Staff were helpful but not pushy at all!
Emma was knowledgeable, friendly and helpful. Made for an easy experience.
I'll update along the process once we get the sofa, but so far so good!

Great customer service from both the apprentice Max and his mentor Gaz.. made to feel welcome with Max approaching us just to inform us that we can mix n match to our needs on most sofas and then left us to it which was crucial to us purchasing, and Gaz finalising all the details to help us commit to the deal.

Just bought our third sofa from sofology. Always been very happy with the purchases we've made. And the staff aren't pushy, theyre super friendly. Looking forward to receiving our sofa soon.

We had a warm welcome by Gareth who was very welcoming and knowledgably.

We had a great service from Zainab, both when we visited the store to just look at the sofa's and when we returned a short time later to place the order.
She was friendly and very helpful in finding out the different options and configurations of the style we were interested in, and the paperwork for the purchase was completed quickly and professionally.
I wouldn't hesitate to recommend Sofology, based on today's experience.

Thank you to Gareth for providing excellent service. His knowledge and advice helped immensely with the decision making process. Thank you for such a great buying experience!

Friendly staff who go above & beyond to answer questions. Taking time to explain things to ensure everything is right.

Quick service

Zainab was fantastic, lovely lady with lots of knowledge and I was able to order my new sofa with no problems

Young lady who worked at the Leicester branch at fosse park. Unsure of her name but was very helpful and very good at her job. She put everything in a basket and emailed over everything and never pressured us to buy in store something that we were very anxious about. Please give recognition to the young lady who worked Friday 23rd Jan.

We had an idea of what we wanted but couldn’t find the right colour. Gaz knew which sofa came in what colours and also which one we could change the feet on to suit our colour pallete. He was friendly, very knowledgeable and made us feel confident in our choices.

Whole approach to sales. Felt comfortable and not pushed. Also engaged brilliantly with our children.

Excellent service staff are very nice polite shows us all the different type of sofas

Brilliant service. They’re not pushy, will happily let you browse whilst also being on hand for any questions.
Gaz was really helpful and the transaction was smooth

It was a pleasant experience from browsing the wide range of suites to purchasing the one that suited us. The staff were very good at identifying the suites which would be appropriate to our needs . Options were explained clearly without any pressure. We were impressed by the range, quality and value for money. Thank you sofology, looking forward to enjoying our new furniture.

Service was 10 out of 10. Craig explained everything extremely well, patient and really helpful.