Our sales consultant Ayas Mohamed (New Malden branch) was great. He explained the options available (within our budget) & gave suggestions based on our requirements. Ayas was very patient & help... See more
Company replied
Location
Switch locationUnit B, 150 Kingston Road, KT3 3RD Kingston-upon-Thames, GB
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See what reviewers are saying
We visited Sofology recently to find a new sofa and couldn't be happier with the service. Ayas assisted us and was brilliant—he really listened to what we were looking for and helped us find the perfe... See more
Company replied
Sammi who served us was very helpful. We'd previously been in another store and came away because of their horrid hard sell attitude. Sammi gave us enough information and left us to browse at our own... See more
Company replied
Really happy with how this went. Went into the shop not totally sure what I wanted, and the staff were helpful without being pushy — they left us to browse and only came over when we had questions. Go... See more
Company replied
Company details
- #24 of 91 best companies in Sofa store
- #14 of 55 best companies in Furniture Accessories
- #75 of 401 best companies in Home Furniture Shop
- #55 of 235 best companies in Homewares Shop
- #23 of 113 best companies in Living room shop
- #10 of 25 best companies in Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit B, 150 Kingston Road, KT3 3RD, Kingston-upon-Thames, United Kingdom
4.8
Excellent
2k reviews
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Patient & understanding
Nip was extremely patient & understood what we were looking for.
No pressure & no rush
31 December 2025
Reply from Sofology - New Malden
What a fantastic review, thank you so much for taking the time to write this 😊
I visited this location multiple times…
I visited this location multiple times over the course of 2 weeks, I had narrowed down the options to 2 sofas so tried them out and then went away to think and consider fit etc. Went back the last time to be greated by the same Sales Representative I had seen a couple of times previously. He didn't hover and just let us know to take our time.
Eventually decided on a sofa and caught his attention. He came over and we went through all the details, He provided advice and guidance and also the discussion around how it would be brought into the property when it's delivered.
I felt reassured by his not pushy demeanour. So made the purchase of the 2 seater power recliner and power headrest sofa.
Special call out to the Sales Rep we spoke with Nip. Who was a pleasure to discuss things with.
I would have no issue recommending this location.
31 December 2025
Reply from Sofology - New Malden
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Reply from Sofology - New Malden
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Really helpful sales person
3 January 2026
Reply from Sofology - New Malden
Thanks so much for your 4-star review! ⭐⭐⭐⭐
Reply from Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Definitely worth while
This was the first time, I’ve visited Sofology. I was very pleased with the service. The staff were very patient, attentive & informative.
Now I’m just looking forward to receiving my new sofas.
31 December 2025
Reply from Sofology - New Malden
Thank you for your lovely review! We’re so pleased to hear you had a great experience with us. Your feedback means a lot, and if you ever need any help in the future, our team is always here to support you 😊
10/10 would recommend
Came in a few days ago .Was seen immediately and the man that helped us was extremely professional and tentative .Would recommend .service is top tier.
28 December 2025
Reply from Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - New Malden
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Making the right choice
Nripendra (Nip) was so knowledgeable and helped us choose the right sofa without any pressure. We’re really looking forward to delivery!
6 December 2025
Reply from Sofology - New Malden
Hello, thank you so much for your review. We are so happy to hear this!
Sam was helpful and informative
Sam was helpful and informative, thanks for assistance today with purchases.
30 December 2025
Reply from Sofology - New Malden
Hi there, thanks for your 5-star review, we really appreciate the feedback 😊
Great Staff (Junior)
Great experience at new Malden especially with the help of Junior
Very happy with purchase and the efficiency of the staff
30 December 2025
Reply from Sofology - New Malden
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Great sofa, great staff, great experience!
Sammie/Sally(?) was incredibly helpful - made the process very clear, transparent and a great sense of humour. She was able to answer our queries quickly and efficiently and help with each individual point. We are very excited for our new sofa!
29 December 2025
Reply from Sofology - New Malden
Thank you for sharing your experience :-)
Nip was extremely helpful
Nip was extremely helpful, patient, and explained everything in detail
28 December 2025
Reply from Sofology - New Malden
Hello, thank you so much for your review. We are so happy to hear this!
Helpful friendly staff
27 December 2025
Reply from Sofology - New Malden
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - New Malden
Amazing review, thank you for taking the time to share!
Excellent customer service
Excellent customer service. He is so helpful and very knowledgeable about the process.
10 December 2025
Reply from Sofology - New Malden
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The whole experience was first class
The whole experience was first class, from the friendly greeting by the sales person to the professional service which resulted in my husband purchasing two Living Room recliners. Highly recommend, based on super salesman coupled with impressive shop.
8 December 2025
Reply from Sofology - New Malden
Hello Jeanette, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Great service
Great service, we checked few places to buy a sofa and found Sofology’s Sales rep the best and most competent to help us. All went super smooth and we are happy with our lovely sofa.
6 April 2025
Reply from Sofology - New Malden
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Fantastic service
Very friendly welcome on entering the store then team members were helpful knowledgeable we were not rushed in any way. Once we had made our selection they went through the product in detail with payment options whilst they made us coffee to further enjoy our experience would highly recommend
30 November 2025
Reply from Sofology - New Malden
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Junior was fabulous
Junior was fabulous, kind knowledgeable funny and made everything so easy.legend thank you!
29 November 2025
Reply from Sofology - New Malden
Hi there, thank you for your review. Another great review for Junior, we will make sure to pass this on! Have a nice day.
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