Sofology - New Malden Reviews 1,789

We visited Sofology recently to find a new sofa and couldn't be happier with the service. Ayas assisted us and was brilliant—he really listened to what we were looking for and helped us find the perfect match without any pressure. It made a big purchase feel very easy. Thank you!

The service was great with much support from sales personnel.

Really happy with how this went. Went into the shop not totally sure what I wanted, and the staff were helpful without being pushy — they left us to browse and only came over when we had questions. Good range to choose from, and we got to actually sit on everything before deciding, which made such a difference.

Junior from the New Malden branch knew his stuff and straight away new what type of sofa we wanted when it come to size, shape and comfort ability.
He made the experience stress-free. We came with our measurements and were shown on the iPad the possibilities our space would allow.
It was also great to see it visually as of course they don’t have every size / style in store.

We also last minute had to bring our children with us and they were made to feel welcome. They were offered biscuits a drink and some colouring in.
I would 100% recommend going to the New Malden branch and chatting with Junior.
Cant wait for the new sofa to be delivered!!

I am perfectly happy with the service so far but the sofa has not been delivered yet so until then I cannot make a complete score

Your sales consultant, Mr Shah, was very professional and helpful.

Junior was fantastic

The lady assistant was extremely helpful, patient and knowledgeable it helped in making a choice but I knew what I’d like and she found it for me and more! We bought other items and the men in store helped me to my car every one was great and made the visit enjoyable..thank you

Staff were fantastic, not pushy for a sale and advised us very well. Manager also assisted when staff were not available.

The New Malden store staff were extremely helpful in addressing any questions we had regarding the sofa and associated mechanisms, its construction, delivery, price etc. Consequently having visited other well known sofa outlets we decided to order through Sofology and now await a delivery date and installation of our sofas. So far everything about sofology has been very positive and based thus far
on our experience we have no hesitation in recommending them to others.

Very helpful and kind polite explanation given was great!
Thank you

Great customerservice from the store in New Malden.

We were very impressed with the staff ,specialy Nip he had an impressive knowlege about the sofas we wanted explain and helped us to make the great choices !was very kind, patience with our many questions and changes Very proffesional !Definetly he deserve a pay rise!We are happy with our choices and can't wait to have it home !special thanks to Nip for everything !

The experience was relaxed I didn't feel pushed into a sale staff there were great answered any questions with honestly and was very helpful with options great shop.

It a Great not a pushy service, very knowledgeable sale person!

What made the experience great was how supported we felt throughout. The team was amazing, and Ayas in particular stood out. He provided excellent customer service and was consistently patient and understanding. He took the time to explain everything clearly, which really helped put us at ease. His knowledge and expertise were evident, and the recommendations he gave were very helpful. He was approachable and pleasant, and made the whole experience feel smooth and reassuring. We would definitely recommend this store. Thank you Ayas!

Ordering the sofas was very easy. I went into the store to place the order. The sales assistant was polite & helpful & the process was straightforward. I received clear well documented emails outlining the order, cost & proposed delivery times.
All in all, it was very efficient.