Mark the salesman was really helpful and knowledgeable. He had a lovely manner and not pushy. I’ve always had the perception that sofology was expensive and never looked inside until recently. It’s a... See more
Company replied
Location
Switch locationUnit 4, Silverlink Point, The Silverlink, NE28 9PD Wallsend, GB
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See what reviewers are saying
Karen made choosing a sofa so easy, she give me advice as I was so unsure on what to choose, I always go to scs but I won’t from now on and iv told everyone to come to you because of the choice of so... See more
Company replied
The level of knowledge from the assistant was good and she seemed to offer good advice regarding the product we were interested in. However at the point of sale the ‘awkward’ bit if the conversatio... See more
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We returned to purchase 2 raise and recliner chairs like our 2 seater purchased last year to find the choice of chairs had improved and available in the same cloth as ours Not the same style but... See more
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Company details
- Sofa store
- also in
- Furniture Accessories
- Home Furniture Shop
- Homewares Shop
- Living room shop
- Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4, Silverlink Point, The Silverlink, NE28 9PD, Wallsend, United Kingdom
4.9
Excellent
3k reviews
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Steph was informative about product and…
Steph was informative about product and helped with a change of item. Very friendly nothing was too much
3 May 2026
Reply from Sofology - North Shields
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - North Shields
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Shopping made easy
Sales member Stephanie Bowie was pleasant, well presented, knowledgeable, no high sales pressure.
Left us to browse in our own time and gave any further advice when required.
2 May 2026
Reply from Sofology - North Shields
Hi there, thank you for your review. Another great review for Stephanie, we will make sure to pass this on! Have a nice day.
Reply from Sofology - North Shields
Thank you for sharing your experience :-)
Libby in the North Shields shop was…
Libby in the North Shields shop was really good.The guys who delivered my two seater yesterday were very good also.Just waiting for my chair to arrive.
28 April 2026
Reply from Sofology - North Shields
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Reply from Sofology - North Shields
Hi there, thank you for your review. Another great review for Susan, we will make sure to pass this on! Have a nice day.
Reply from Sofology - North Shields
Thanks for this fabulous review. We appreciate you sharing it with others!
Great customer service and an excellent…
Great customer service and an excellent range of sofas. Paid a deposit on the day and the rest is paid after the sofa has been delivered. I am happy with my purchase and I am looking forward to actually having a sofa in my house and not having to use bean bags!
6 March 2026
Reply from Sofology - North Shields
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
the sales girls were very informative…
the sales girls were very informative we felt relaxed and they were not pushy highly recommended
16 April 2026
Reply from Sofology - North Shields
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Outstanding customer service
Service was excellent, knowledge of products, materials was outstanding, no pressure to buy which was key and staff warm and friendly. Beats most other companies
11 April 2026
Reply from Sofology - North Shields
What an amazing review, thank you so much for taking the time to write this 😊
Reply from Sofology - North Shields
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Great service and not 'pushy'
14 April 2026
Reply from Sofology - North Shields
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Reply from Sofology - North Shields
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Top class experience
Excellent choice of sofas, friendly & professional staff giving expert advice but never pushy. Would highly recommend
12 April 2026
Reply from Sofology - North Shields
Thanks for this fabulous review. We appreciate you sharing it with others!
Good service (very good attention by…
Good service (very good attention by Karen the store operative) and good product
14 April 2026
Reply from Sofology - North Shields
Hi there, thank you for your review. Another great review for Karen, we will make sure to pass this on! Have a nice day.
Reply from Sofology - North Shields
Hi there, thank you for your review. Another great review for Karen, we will make sure to pass this on! Have a nice day.
Don’t need to improve very good service
10 April 2026
Reply from Sofology - North Shields
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Friendly and very helpful adviser
Friendly and very helpful adviser. No forceful sale, just useful info and guidance. In store displays were also more imaginative than most allowing you to better visualise the sofa in a home space.
12 April 2026
Reply from Sofology - North Shields
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - North Shields
Thank you for sharing your experience Linzi.
Susie was hugely helpful
Susie was hugely helpful and used her personal experience. She also was not afraid to correct us.
7 April 2026
Reply from Sofology - North Shields
Thank you for awarding us 5 stars Steve.
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