The sales representatives Karen Elliot was extremely helpful and knowledgeable with a no pressure sales approach. Everything about the purchase was clearly explained, lead times for delivery, care... See more
Company replied
Location
Switch locationUnit 4, Silverlink Point, The Silverlink, NE28 9PD Wallsend, GB
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See what reviewers are saying
We had two experiences both being great. First being viewing the sofa, we had Leanne and she was absolutely great so friendly. When purchasing the sofa we had jo, jo was amazing and so helpful. Co... See more
Company replied
We had a really good experience at Sofology North Shields. We normally hate shopping for big purchases as you get mobbed as soon as you walk through the door, but we felt comfortable browsing with... See more
Company replied
Fab customer service. Didn’t feel pressured into the sale. Good choice of sofas & colours. Our original colour was no longer available but Jo, the sales assistant helped us make another choice... See more
Company replied
Company details
- #26 of 92 best companies in Sofa store
- #14 of 53 best companies in Furniture Accessories
- #75 of 399 best companies in Home Furniture Shop
- #59 of 234 best companies in Homewares Shop
- #26 of 113 best companies in Living room shop
- #11 of 25 best companies in Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4, Silverlink Point, The Silverlink, NE28 9PD, Wallsend, United Kingdom
4.9
Excellent
3k reviews
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STAY AWAY FROM HERE
Very disappointed with my experience with Sofology, the store itself were wonderful but once I had a fault with my sofa, dealing with the customer support is hopeless. From poor communication to delays and a HUGE lack of customer service, the whole process was far more stressful than it should have been. When I needed help I was told different off every colleague, passed on for another person to try a resolve the problems, and getting updates, to then resolutions took far too long. For such a major purchase, I expected much better. Unfortunately, I wouldn’t recommend Sofology based on my experience.
21 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They had a great range of sofas…
They had a great range of sofas knowledgeable staff and easy to do business with
26 June 2026
Reply from Sofology - North Shields
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - North Shields
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - North Shields
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Customer service was excellent our…
Customer service was excellent our sales assistant Stephenie was lovely nothing was a bother shesuggested advised give us lots of hints and tips how clean our settee she made us feel as if we were family lovely lady
22 June 2026
Reply from Sofology - North Shields
Thanks for this fabulous review. We appreciate you sharing it with others!
Very friendly customer service
Very friendly customer service, and a good deal was worked that made me buy the settee out right on the spot
20 June 2026
Reply from Sofology - North Shields
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - North Shields
Hi there, thanks for your 5-star review, we really appreciate the feedback!
the service was amazing staff were amazing has well
Staff were amazing and the service I got was brilliant
12 June 2026
Reply from Sofology - North Shields
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
The sales representatives Karen Elliot…
The sales representatives Karen Elliot was extremely helpful and knowledgeable with a no pressure sales approach.
Everything about the purchase was clearly explained, lead times for delivery, care for the sofa with the leather aftercare and the criteria of the sofa shield 🛡️ care .
Sliders for the feet were recommended and purchased for our hardwood floors.
A great experience with great service even though we arrived at the store well after 7pm .
11 June 2026
Reply from Sofology - North Shields
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Reply from Sofology - North Shields
Thank you for your recommendation
Great service with lovely staff
Really good relaxed experience. Jo was very helpful and not pushy at all, would recommend to anyone.
9 June 2026
Reply from Sofology - North Shields
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
How friendly and welcoming the staff make you feel with no pressure
Being welcomed into the store was very reassuring no pressure the staff didn’t follow you round the store but made it clear they were there when needed this was my second purchase from the company and would recommend to friends and family
8 June 2026
Reply from Sofology - North Shields
Thank you so much for your recommendation Hugh.
Excellent customer service
Excellent customer service, Karen very helpful and friendly, this is our second sofa from them.
24 May 2026
Reply from Sofology - North Shields
Thanks for this fabulous review. We appreciate you sharing it with others!
Great service
We had two experiences both being great.
First being viewing the sofa, we had Leanne and she was absolutely great so friendly.
When purchasing the sofa we had jo, jo was amazing and so helpful.
Couldn’t thank the girls enough for making the experience so easy and stress free
4 June 2026
Reply from Sofology - North Shields
Thanks for this fabulous review. We appreciate you sharing it with others!
Fantastic customer service
1 June 2026
Reply from Sofology - North Shields
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - North Shields
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Reply from Sofology - North Shields
Hi there, thank you for your review, we can't wait to hear from you once it arrives!
Your colleagues gave me a great…
Your colleagues gave me a great customer service experience, nothing was a problem to them, very helpful . Will definitely purchase from sofology again in the future.
20 May 2026
Reply from Sofology - North Shields
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Very good sure girl was called Karen…
Very good sure girl was called Karen great customer service
25 May 2026
Reply from Sofology - North Shields
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Reply from Sofology - North Shields
Hi there, thank you for taking the time to leave a 5-star review!😊
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