Sofology - Orpington Reviews 

2,101
TrustScore 5 out of 5

4.9

Unit 4a, Springvale Retail Park, Sevenoaks Way, St Marys Cray, BR5 3SG Orpington, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Really happy with our new sofa purchase, it hasn’t been delivered yet so can’t comment on the delivery service or the comfort of the sofa. The staff member who handled the sale was extremely efficien... See more

Company replied

Rated 5 out of 5 stars

After several visits to Sofology, finally made my decision knew exactly what I wanted, very easy process purchasing, great that could pay interest free over 3 years. Also very happy that delivery is... See more

Company replied

Rated 5 out of 5 stars

Was a very pleasant experience.staff were on hand to answer questions but weren’t in your face

Company replied

Rated 5 out of 5 stars

Maggie was fantastic, and spent ages showing us all the sofas and arm chairs that met with the design we were looking for. She explained everything very clearly, from how each worked, how to clean t... See more

Company replied


Company details

  1. #27 of 92 best companies in Sofa store
  2. #14 of 54 best companies in Furniture Accessories
  3. #77 of 398 best companies in Home Furniture Shop
  4. #58 of 234 best companies in Homewares Shop
  5. #26 of 112 best companies in Living room shop
  6. #11 of 25 best companies in Upholstery shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit 4a, Springvale Retail Park, Sevenoaks Way, St Marys Cray, BR5 3SG, Orpington, United Kingdom

  • 0344 863 9038

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(2,101)

18,790 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly and knowledgeable advisor…

Friendly and knowledgeable advisor Darhys was very helpful and enabled us to make our sofa selection easily and confidently.

29 August 2025
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Reply from Sofology - Orpington

Hi there, thank you so much for your review. We're pleased to hear you found the team helpful and friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

We had such a fantastic experience…

We had such a fantastic experience purchasing our new sofa bed! From the moment we walked in, Darhys was incredibly welcoming, knowledgeable, and genuinely helpful. They took the time to understand exactly what we needed, walked us through the options without any pressure, and made the whole process smooth and stress-free. Their professionalism and warmth really stood out. Highly recommend both the store and especially Darhys for anyone looking for excellent service and quality furniture!

1 September 2025
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Reply from Sofology - Orpington

Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!

Rated 5 out of 5 stars

A huge showroom with lots of stock

A huge showroom with lots of stock. Darhys was hugely helpful and patient and his knowledge of the stock was great. Thank you!

25 August 2025
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Reply from Sofology - Orpington

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Easy and relaxed

Easy and relaxed! Found our sofa, changed the colour multiple times with no stress, and great service. Thanks Derice!

29 August 2025
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Reply from Sofology - Orpington



Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had an easy and relaxed experience at Sofology Orpington. We truly appreciate your kind words and your 5-star rating. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. Enjoy your new sofa!

Rated 5 out of 5 stars

Excellent service - love the staff!!!

Excellent service - very approachable staff, who are particularly knowledgeable about the products available.
They made the whole process enjoyable and enabled me to find an amazing sofa me and my family!

26 August 2025
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Reply from Sofology - Orpington

Thank you for taking the time to write this great review.

Rated 5 out of 5 stars

Great service

Nicole was very knowledgable and polite, answered all our questions and sold us a great sofa!

27 August 2025
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Reply from Sofology - Orpington

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 5 out of 5 stars

Very helpful staff explains everything

Very helpful staff explains everything

28 August 2025
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Reply from Sofology - Orpington

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 5 out of 5 stars

Very professional and knowledgeable…

Very professional and knowledgeable about each sofa we looked at including what would be better for our arthritis. Both of the people we spoke to did not rush us and didn't mind how many sofas we looked at. Good service

23 August 2025
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Reply from Sofology - Orpington

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Well organised store, polite staff

The layout of the shop floor is easy to navigate. Displays are clear and well thought out. It is easy to see different layout/configuration types and available colours and materials. We liked there were no damaged and broken Sofas which we found in other furniture shops. The staff were polite and helpful but not intrusive.

23 August 2025
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Reply from Sofology - Orpington

Hi there, thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

Cricket sofa

The sales advisor, Darhys Nugent, was very helpful. On the first visit he took my email to send me the full details with measurements etc of the sofa I was interested in. This quite likely influenced my decision to return to Sofology and to Darhys who answered all my queries and processed the transaction swiftly and efficiently. An asset to Sofology. Thank you

22 August 2025
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Reply from Sofology - Orpington

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Excellent service from Darhys

Excellent service from Darhys. Very helpful, without being at all pushy. Talked us through all the various options on the range we were interested in, and suggested similar items we might want to check against.
We felt our requirements were his priority, and that made us very comfortable to proceed with our purchase.

22 August 2025
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Reply from Sofology - Orpington

Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊

Rated 5 out of 5 stars

Darhys was an excellent…

Darhys was an excellent salesperson!
Very knowledgeable & very helpful & polite
Can recommend

19 August 2025
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Reply from Sofology - Orpington

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Very professional and very attentive

Very professional and very attentive member of staff that served us. Talked us through all the options and was very friendly and efficient. Felt like we were valued as a customer

17 August 2025
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Reply from Sofology - Orpington


Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with our team at Sofology Orpington. Your feedback is incredibly important to us, and we are delighted that we could assist you in finding the right options. We look forward to welcoming you back to our store in the future.

Rated 5 out of 5 stars

Friendly staff who weren’t pushy and…

Friendly staff who weren’t pushy and helpful with the sofa choices - thanks Hailey

17 August 2025
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Reply from Sofology - Orpington

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.

Rated 5 out of 5 stars

Thank you Darhys for be patient and…

Thank you Darhys for be patient and helpful.
I had so many questions and worries about making the right decision, but Darhys answered them all patiently and gave advice when asked, but he was never pushy. I appreciated this so much. We visited him twice in the store and bought two sofas on our second visit. He gave clear explanations about what we should expect, and skilfully steered us through the purchase process. We would recommend Sofology to others on the basis of this experience in the Orpington store.

16 August 2025
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Reply from Sofology - Orpington

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Rated 5 out of 5 stars

Great service

Very helpful and not too pushy.
Nicole was very fhelpful, friendly and
Polite.

9 August 2025
Sofology - Orpington logo

Reply from Sofology - Orpington

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

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