Really happy with our new sofa purchase, it hasn’t been delivered yet so can’t comment on the delivery service or the comfort of the sofa. The staff member who handled the sale was extremely efficien... See more
Company replied
Location
Switch locationUnit 4a, Springvale Retail Park, Sevenoaks Way, St Marys Cray, BR5 3SG Orpington, GB
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See what reviewers are saying
After several visits to Sofology, finally made my decision knew exactly what I wanted, very easy process purchasing, great that could pay interest free over 3 years. Also very happy that delivery is... See more
Company replied
Friendly staff and a good system where they load your basket but don't pressure to buy at the time. They make the sale but give you time to reflect before the final purchase, online.
Company replied
Maggie was fantastic, and spent ages showing us all the sofas and arm chairs that met with the design we were looking for. She explained everything very clearly, from how each worked, how to clean t... See more
Company replied
Company details
- #26 of 93 best companies in Sofa store
- #14 of 53 best companies in Furniture Accessories
- #76 of 400 best companies in Home Furniture Shop
- #59 of 233 best companies in Homewares Shop
- #26 of 114 best companies in Living room shop
- #11 of 25 best companies in Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4a, Springvale Retail Park, Sevenoaks Way, St Marys Cray, BR5 3SG, Orpington, United Kingdom
- 0344 863 9038
4.8
Excellent
2k reviews
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Allure Sofa
I had Nicole who helped with my purchase and she was fantastic. Super patient with us while we struggled to pick a colour and was great at finalising all the details so that I could purchase my dream sofa!
21 September 2025
Reply from Sofology - Orpington
Thank you for sharing your experience at Sofology Orpington. We're delighted that Nicole helped you choose your dream sofa and that her patience made your shopping enjoyable. Your feedback is valuable, and we will pass on your kind words to her. We hope you love your new sofa and look forward to your next visit!
Hailey approached us very promptly on…
Hailey approached us very promptly on arriving at the store and helped us by answering a few questions we had having already looked on line. Sofa is due before Christmas. My experience so far has been excellent, and once again....thanks Hailey, you were a star.
21 September 2025
Reply from Sofology - Orpington
Thank you for your feedback. We're delighted to hear about your positive experience at Sofology Orpington and that Hailey was helpful.
We're pleased your sofa will arrive before Christmas and hope it brings joy to your home. If you have questions or need assistance, please reach out.
Thank you for choosing Sofology. We look forward to serving you again.
Staff in sofology Orpington were really…
Staff in sofology Orpington were really friendly and helpful. More importantly didn’t feel pressured and any point and happily allowed to walk away and think about it. Ordered online at home once we’d measured properly.
21 September 2025
Reply from Sofology - Orpington
Thank you for sharing your experience at Sofology Orpington. We're glad our staff made you feel welcome and that you enjoyed the pressure-free environment while making your decision.
We're pleased you could complete your order online at your convenience. Your satisfaction is our priority, and your feedback is appreciated.
If you have any questions or need assistance in the future, please reach out. We look forward to serving you again.
Reply from Sofology - Orpington
Thank you for sharing :-)
Great choice of sofas and prices
Great choice of sofas and prices. Sales people very helpful. Sofa not arrived yet so can't comment on whether it's worth the money. Awaiting delivery date
14 September 2025
Reply from Sofology - Orpington
Thank you for choosing Sofology Karen :-)
Great service and sales experience
Popped into Sofology on Sunday and met Zackeline who gave and sent us details of the lounge furniture my wife and I both liked there was no sales pressure at all regarding sales just very helpful service. Returned a couple of days later and met Molly who was lovely to she helped with a few questions and completed the order and sale very smoothly. Both Zackeline and Molly were both excellent. Well done to you both.
16 September 2025
Reply from Sofology - Orpington
Hello, we are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Excellent! 5* for Zacklyn
First time buying a sofa and we had an amazing experience at Orpington Sofology store! We visited the store twice and on both occasion had excellent customer service, we was approached both times! (Whereas other sofa shops didn’t approach us) After lots of sofa shopping we kept coming back to the Ascot sofa! We love the comfort and style of this sofa and its versatility! Zacklyn couldn’t be more helpful, she made the whole process smooth from start to finish and went above & behind with her customer care & knowledge! As this was our first time buying a sofa we didn’t know what to expect but we was made to feel so comfortable. We are really happy with our purchase and can’t wait for it to be delivered. Massive thankyou again to Zacklyn for her patience with us!
11 September 2025
Reply from Sofology - Orpington
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Amazing no pressure service throughout
Amazing no pressure service throughout. Emily was superbly patient through our multiple visits and thousands of Q&A and permutations we made her run.
7 September 2025
Reply from Sofology - Orpington
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Orpington
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
New sofas
The assistant was really nice and patient and my son and his girlfriend was trying all the sofas out as well so thank you sociology
8 September 2025
Reply from Sofology - Orpington
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Assistant was very helpful and polite
8 September 2025
Reply from Sofology - Orpington
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Orpington
Thank you for awarding us 5 stars :-)
The staff are absolutely amazing
5 September 2025
Reply from Sofology - Orpington
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
A relaxed atmosphere
A relaxed atmosphere, calm , helpful, knowledgable, service, no pressure to buy.
4 September 2025
Reply from Sofology - Orpington
Hi there, thank you so much for your review. We're pleased to hear you found the team helpful and friendly in store. We hope you found the perfect sofa! Have a great day 😊
On my first visit I was helped by…Nicole
On my first visit I was helped by Nicole I told her what I was looking for and she took me to see the sofa that I purchased, she understood exactly what I wanted. The next visit I was helped by Zak who was also very helpful and the next visit I was helped by Darhys who completed my order. They were so helpful and not pushy, they all let me take my time on decisions and were very polite. I would definitely recommend the company.
3 September 2025
Reply from Sofology - Orpington
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our team helpful. At Sofology we strive to provide the best possible service to our customers, and your feedback is a great testament to our efforts. If there's anything else we can assist you with, please don't hesitate to reach out.
Reply from Sofology - Orpington
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our team helpful. At Sofology we strive to provide the best possible service to our customers, and your feedback is a great testament to our efforts. If there's anything else we can assist you with, please don't hesitate to reach out.
Very friendly staff
Been in store couple of times as couldn’t make decisions what sofas to buy, staff are very welcoming friendly
New member of staff with initial E was in job for 4 weeks she was lovely kind and helpful, Zak was very helpful too
Thank you
2 September 2025
Reply from Sofology - Orpington
Hi there, thank you so much for your review. We're pleased to hear you found the team helpful and friendly in store. We hope you found the perfect sofa! Have a great day 😊
Great customer service
Mollie was great as she left us alone to browse the sofas until we were ready to ask questions and was very helpful. Everything explained clearly and quickly. Great customer service.
2 September 2025
Reply from Sofology - Orpington
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our team helpful. At Sofology we strive to provide the best possible service to our customers, and your feedback is a great testament to our efforts. If there's anything else we can assist you with, please don't hesitate to reach out.
Zachlin was a pleasure to deal with
2 September 2025
Reply from Sofology - Orpington
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Friendly and knowledgeable advisor…
Friendly and knowledgeable advisor Darhys was very helpful and enabled us to make our sofa selection easily and confidently.
29 August 2025
Reply from Sofology - Orpington
Hi there, thank you so much for your review. We're pleased to hear you found the team helpful and friendly in store. We hope you found the perfect sofa! Have a great day 😊
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