The reps did not hover or make me feel pressured. They encouraged me to go home and think and measure before making a final decision. When I came back to the store and said I only had a lunch break to... See more
Company replied
Location
Switch locationUnit C, Boulevard Retail Park, Ste 104, PE1 2HS Peterborough, GB
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See what reviewers are saying
Kate was really good - she explained all the options and the process in great detail. It was an enjoyable experience. We even had a brew and colouring books for the grandkids. Highly recommended.
Company replied
We had a really helpful, cheerful and patient staff member who generally offered support without being pushy. This made a very good impression of your company and a good experience all round.
Company replied
Sofology was the first furniture store whose representatives didn’t pounce on us as soon as walked in! We were left to mooch and were gently asked if we needed help at the right time which makes a big... See more
Company replied
Company details
- #25 of 90 best companies in Sofa store
- #13 of 52 best companies in Furniture Accessories
- #77 of 396 best companies in Home Furniture Shop
- #58 of 230 best companies in Homewares Shop
- #26 of 114 best companies in Living room shop
- #9 of 24 best companies in Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit C, Boulevard Retail Park, Ste 104, PE1 2HS, Peterborough, United Kingdom
4.9
Excellent
2K reviews
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Great experience buying a new sofa!
The sales assistant we dealt with was very helpful and explained the payment options available, the fabric choices and delivery time frame. She made choosing a new sofa very easy. Good range of styles on offer too.
21 October 2025
Reply from Sofology - Peterborough
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Very welcoming and helpful
The sales rep jamie was very helpful and very knowledgeable and made both my wife and I very comfortable
21 October 2025
Reply from Sofology - Peterborough
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Our fantastic sociologist was Sai.
Our sociologist was Sai. She was fantastic. She connected her phone to the sofas music system and allowed my daughters to play music on it. She gave them popcorn and biscuits and a drink whilst we filled out the forms. When choosing our sofas, Sai made sure we got exactly what we wanted without being pushy. She was very helpful.
11 October 2025
Reply from Sofology - Peterborough
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received, we hope you found the perfect sofa.
Great customer service
18 October 2025
Reply from Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Very friendly atmosphere
Very friendly atmosphere, Sai our sales representative was extremely helpful and guided us all the way from start to finish. Highly recommended.
12 October 2025
Reply from Sofology - Peterborough
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Incredibly helpful staff
Incredibly helpful staff, knew their product and overall a really good experience. I would highly recommend the team in Peterborough.
11 October 2025
Reply from Sofology - Peterborough
Thank you for choosing Sofology :-)
Great salesperson
7 October 2025
Reply from Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The staff were attentive but not…
The staff were attentive but not overbearing. A very pleasant experience to shop there
5 October 2025
Reply from Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
I recently visited Sofology to purchase…
I recently visited Sofology to purchase a sofa, and Jamie provided outstanding service. He was professional, knowledgeable, and patient throughout the process, taking the time to explain everything clearly. I truly appreciated his help and the excellent level of customer care he delivered.
8 October 2025
Reply from Sofology - Peterborough
What an amazing review, thank you so much for taking the time to write this 😊
Very happy
Very happy - I’d popped into store a few times before placing my order, and each time everyone was helpful. There was no pushy sales behaviour, just genuine time for help and support.
5 October 2025
Reply from Sofology - Peterborough
What an amazing review, thank you so much for taking the time to write this 😊
Full experience
There is a wide variety of sofas to try and look at. We"d already made our decision on the sofa, but it was good to sit on it and experience it first hand. Saireen was very helpful and informative and gave us a full run down on the features of the sofa. Even going as far as playing music through the speakers, so we could sample the sound and vibration through the seats. Good advise given on the aftercare also. Thank you
2 October 2025
Reply from Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
So far, so good.
Very friendly team, very good product knowledge and options. Non-pushy sales technique and made to feel valued.
5 October 2025
Reply from Sofology - Peterborough
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Peterborough
Hi there, thank you for taking the time to leave a 5-star review!😊
Warm welcome
Ryan made me feel welcome and was very pleasant.
I already knew what I wanted which made the process easier but was guided through it thoroughly.
30 September 2025
Reply from Sofology - Peterborough
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Sales assistant (Jamie)was very…
Sales assistant (Jamie)was very helpful,new what he was talking about and very polite,he helped us choose the right sofa and left the store a very happy customer,and will recommend to others
2 October 2025
Reply from Sofology - Peterborough
Good afternoon, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Great service
Very helpful friendly saleswoman, thorough and professional and explained everything clearly. Can't wait for our new sofa's
1 October 2025
Reply from Sofology - Peterborough
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Able to look around without being…
Able to look around without being hounded. Friendly staff, no pressure
28 September 2025
Reply from Sofology - Peterborough
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
The staff are very helpful and…
The staff are very helpful and explained everything. However I feel that for the amount charged for items that free delivery should be included. That is why I have only given 4 stars
27 September 2025
Reply from Sofology - Peterborough
Thank you for your feedback. We're pleased our staff were helpful and provided clear explanations. We value your comments on our delivery charges and will consider them in our policy review.
Thank you for choosing Sofology Peterborough. We hope to see you again soon.
Great service
We have ordered our new living room furniture from Sofology. We have had all charges explained clearly, and have been given a realistic timeframe for delivery.
Danielle was attentive to our needs and provided excellent advice. All in all a very positive experience.
28 September 2025
Reply from Sofology - Peterborough
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
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