We had a really positive experience buying our sofas from Sofology. Lauren and Chris were both fantastic with us from start to finish. They were patient, kind and took the time to explain all the... See more
Company replied
Location
Switch locationUnit 4, Plymouth Gateway Retail Park, PL6 8ET Plymouth, GB
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You are left to look without being pestered sales assistant very helpful and nothing to much trouble even though he was a new sales assistant to the Plymouth store I’m sure he will thrive in your busi... See more
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This is the best furniture store in Plymouth Great range of suites well laid out with so much choice on specifications and fabrics Many thanks to the patience of Tilly White who made us feel at ea... See more
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Friendly customer service but also new when to step away & was never too pushy or 'hard sell' in any way which is extremely off-putting! Very informative & knowledgeable, extremely helpful - nothin... See more
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Company details
- #23 of 92 best companies in Sofa store
- #14 of 55 best companies in Furniture Accessories
- #75 of 401 best companies in Home Furniture Shop
- #56 of 237 best companies in Homewares Shop
- #23 of 113 best companies in Living room shop
- #10 of 25 best companies in Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4, Plymouth Gateway Retail Park, PL6 8ET, Plymouth, United Kingdom
4.8
Excellent
1k reviews
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Great service and very knowledgeable on…
Great service and very knowledgeable on product lines.
4 July 2025
Reply from Sofology - Plymouth
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Excellent service and no pressure to…
Excellent service and no pressure to buy. Lovely selection. Would recommend.
2 July 2025
Reply from Sofology - Plymouth
Thank you for awarding us 5 stars!
Great customer service…
Tilly provided great customer service and patience throughout our multiple visits, as did her colleagues. She created multiple options for us within our size restrictions and gave us solid advice and knowledge
30 June 2025
Reply from Sofology - Plymouth
Thank you for this amazing review :-)
Picking a sofa is a big decision and…
Picking a sofa is a big decision and the sales rep at the Plymouth branch did an amazing job helping me decide, I went to the store 4 times in one day with questions and he answered them all was very helpful I can't wait for my new sofa to arrive. Thank you
24 June 2025
Reply from Sofology - Plymouth
Thank you for your feedback! We're delighted to hear about your positive experience at our Plymouth branch. Our team is dedicated to exceptional service, and we're glad our sales representative assisted you well.
If you have any questions or need assistance in the future, don't hesitate to reach out. We look forward to welcoming you back to Sofology Plymouth!
Sales Advisor super professional
Love the sofa, the sales guy was very helpful and super professional
20 June 2025
Reply from Sofology - Plymouth
Thank you for your wonderful feedback! We're delighted you love your new sofa and that our sales team provided professional service. Your satisfaction is our priority, and we're glad we met your expectations. If you have any questions or need assistance, feel free to reach out. We look forward to serving you again!
Tilly was most helpful both on our…
Tilly was most helpful both on our visit and over the phone we feel confident of a good result
16 June 2025
Reply from Sofology - Plymouth
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over to Tilly for you, have a great day.
Reply from Sofology - Plymouth
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
We recently visited Sofology Plymouth…
We recently visited Sofology Plymouth and were extremely impressed by the level of professionalism and customer service we received throughout the entire experience.
From the outset, the team were courteous and welcoming, creating a relaxed and informative atmosphere. In particular, Andy, the store manager, was exceptional. His product knowledge, attention to detail, and patient approach made the process of selecting our new sofa both smooth and enjoyable.
Andy took the time to understand our needs and preferences, offering expert advice without ever making us feel rushed or pressured. His support and guidance were invaluable in helping us make the right choice for our home.
We are thoroughly pleased with both the service and our final purchase. We would not hesitate to recommend Sofology Plymouth to anyone looking for high-quality furniture and a first-class customer experience
14 June 2025
Reply from Sofology - Plymouth
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Reply from Sofology - Plymouth
Thank you for your wonderful feedback!
Lovely showroom a great choice
Lovely showroom a great choice. Welcoming staff. Very disappointed that I spent £2799 on a sofa and had to pay £129 for delivery.
31 May 2025
Reply from Sofology - Plymouth
Hi there, thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our showroom and found our staff welcoming. However, we're sorry to learn about your disappointment regarding the delivery charge. We strive to be transparent with our pricing and ensure that our customers feel valued throughout their experience with us. Your feedback is important, and we will certainly take it into consideration as we continue to improve our services. If there's anything else we can assist you with, please feel free to reach out.
Excellent service
Andy the assistant manager could not have been more helpful. From showing how the sofa works, to explaining how to care for the leather, to explaining the insurance available and how delivery works.
26 May 2025
Reply from Sofology - Plymouth
Hello Rob,
Thank you for sharing your experience! We're glad Andy could assist you during your visit, providing information on the sofa's features, leather care, and our insurance and delivery options.
Your feedback is valuable, and we’re pleased our team met your expectations. If you have any questions or need assistance, feel free to reach out. We look forward to seeing you at Sofology Plymouth!
Great people to deal with!
Great people to deal! Our the salesman - Chris - who looked after us was very pleasant and knowledgeable.
27 May 2025
Reply from Sofology - Plymouth
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Easy to build the sofa that we wanted…
Easy to build the sofa that we wanted online after visiting the local branch, where we received good imparcial advise enabling us to choose clearly
27 May 2025
Reply from Sofology - Plymouth
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Tilly was informative and no pressure…
Tilly was informative and no pressure sakes which we like
27 May 2025
Reply from Sofology - Plymouth
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at Sofology 😊
Reply from Sofology - Plymouth
Thank you for your feedback!
Staff were knowledgeable
Staff were knowledgeable, friendly and helpful. I’ve popped into store a few times over the past 6 months and it’s been positive every time. Ordering my sofa today was very straightforward and I’ve was given lots of helpful advice, thank you 🙂
26 May 2025
Reply from Sofology - Plymouth
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Very helpful staff members
23 May 2025
Reply from Sofology - Plymouth
Thank you for sharing your positive experience at Sofology Plymouth! We’re delighted that our staff could assist you and appreciate your perfect 5.0 rating. Your feedback motivates us to keep delivering excellent service.
If you need assistance in the future, feel free to reach out. We look forward to welcoming you back!
Our experience in sofology has to be…
Our experience in sofology has to be perfect. Our sales advisor was very helpful and very knowledgeable on the sofas we asked about and she was very pleasant and patient with us. We would definitely shop there again.
26 May 2025
Reply from Sofology - Plymouth
Hello Lorraine,
Thank you for your wonderful feedback! We're delighted to hear that your experience at Sofology Plymouth was perfect and that our sales advisor was helpful and knowledgeable. We appreciate your kind words and look forward to welcoming you back to our store!
Good range and great staff
Polite, friendly and knowledgeable staff. Great range of sofas which we enjoyed trying out in the shop.
24 May 2025
Reply from Sofology - Plymouth
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Plymouth
Thank you so much for taking the time to share your wonderful feedback with us!
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