We had a really positive experience buying our sofas from Sofology. Lauren and Chris were both fantastic with us from start to finish. They were patient, kind and took the time to explain all the... See more
Company replied
Location
Switch locationUnit 4, Plymouth Gateway Retail Park, PL6 8ET Plymouth, GB
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See what reviewers are saying
This is the best furniture store in Plymouth Great range of suites well laid out with so much choice on specifications and fabrics Many thanks to the patience of Tilly White who made us feel at ea... See more
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Friendly customer service but also new when to step away & was never too pushy or 'hard sell' in any way which is extremely off-putting! Very informative & knowledgeable, extremely helpful - nothin... See more
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Great range of sofa’s , went to purchase a reclining corner sofa , ended up with 2 seperate sofa’s a massive thanks goes out to Chris who was so patient with us , he even bought me a cup of tea ! Defi... See more
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Company details
- Sofa store
- also in
- Furniture Accessories
- Home Furniture Shop
- Homewares Shop
- Living room shop
- Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4, Plymouth Gateway Retail Park, PL6 8ET, Plymouth, United Kingdom
4.7
Excellent
1k reviews
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Reply from Sofology - Plymouth
Thank you for your wonderful feedback!
Lovely showroom a great choice
Lovely showroom a great choice. Welcoming staff. Very disappointed that I spent £2799 on a sofa and had to pay £129 for delivery.
31 May 2025
Reply from Sofology - Plymouth
Hi there, thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our showroom and found our staff welcoming. However, we're sorry to learn about your disappointment regarding the delivery charge. We strive to be transparent with our pricing and ensure that our customers feel valued throughout their experience with us. Your feedback is important, and we will certainly take it into consideration as we continue to improve our services. If there's anything else we can assist you with, please feel free to reach out.
Excellent service
Andy the assistant manager could not have been more helpful. From showing how the sofa works, to explaining how to care for the leather, to explaining the insurance available and how delivery works.
26 May 2025
Reply from Sofology - Plymouth
Hello Rob,
Thank you for sharing your experience! We're glad Andy could assist you during your visit, providing information on the sofa's features, leather care, and our insurance and delivery options.
Your feedback is valuable, and we’re pleased our team met your expectations. If you have any questions or need assistance, feel free to reach out. We look forward to seeing you at Sofology Plymouth!
Great people to deal with!
Great people to deal! Our the salesman - Chris - who looked after us was very pleasant and knowledgeable.
27 May 2025
Reply from Sofology - Plymouth
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Easy to build the sofa that we wanted…
Easy to build the sofa that we wanted online after visiting the local branch, where we received good imparcial advise enabling us to choose clearly
27 May 2025
Reply from Sofology - Plymouth
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Tilly was informative and no pressure…
Tilly was informative and no pressure sakes which we like
27 May 2025
Reply from Sofology - Plymouth
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at Sofology 😊
Reply from Sofology - Plymouth
Thank you for your feedback!
Staff were knowledgeable
Staff were knowledgeable, friendly and helpful. I’ve popped into store a few times over the past 6 months and it’s been positive every time. Ordering my sofa today was very straightforward and I’ve was given lots of helpful advice, thank you 🙂
26 May 2025
Reply from Sofology - Plymouth
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Very helpful staff members
23 May 2025
Reply from Sofology - Plymouth
Thank you for sharing your positive experience at Sofology Plymouth! We’re delighted that our staff could assist you and appreciate your perfect 5.0 rating. Your feedback motivates us to keep delivering excellent service.
If you need assistance in the future, feel free to reach out. We look forward to welcoming you back!
Our experience in sofology has to be…
Our experience in sofology has to be perfect. Our sales advisor was very helpful and very knowledgeable on the sofas we asked about and she was very pleasant and patient with us. We would definitely shop there again.
26 May 2025
Reply from Sofology - Plymouth
Hello Lorraine,
Thank you for your wonderful feedback! We're delighted to hear that your experience at Sofology Plymouth was perfect and that our sales advisor was helpful and knowledgeable. We appreciate your kind words and look forward to welcoming you back to our store!
Good range and great staff
Polite, friendly and knowledgeable staff. Great range of sofas which we enjoyed trying out in the shop.
24 May 2025
Reply from Sofology - Plymouth
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Plymouth
Thank you so much for taking the time to share your wonderful feedback with us!
Great experience with Kallum at…
Great experience with Kallum at sofology Plymouth . No pressure selling , just good, friendly advice.
4 May 2025
Reply from Sofology - Plymouth
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Plymouth
Hello, thank you so much for your review. We are so happy to hear this!
Reply from Sofology - Plymouth
Thank you so much for taking the time to leave us such a wonderful review!
Hayden was very helpful and friendly…
Hayden was very helpful and friendly and remains professional at his job
25 April 2025
Reply from Sofology - Plymouth
Thank you for choosing Sofology :-)
Tilly was absolutely fantastic with the…
Tilly was absolutely fantastic with the purchase of my sofa, she was kind, knowledgeable and professional and made my sofa purchase experience enjoyable, thank you Tilly
21 April 2025
Reply from Sofology - Plymouth
Thank you for sharing your experience Vickie!
Great Products & Excellent Customer Service
Great Products & Excellent Customer Service. Having already purchased a La-Z-Boy recliner single chair, were also looking for a three seater sofa. We had looked at all the sofa shops to try to find a suitable item and decided to buy at Sofology as the sofa was sensibly priced, felt wonderful and the service was excellent.
22 April 2025
Reply from Sofology - Plymouth
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Fantastic service
Fantastic service from Callum - he explained all options clearly and carefully, really listened to our requirements and made the whole process simple. Great selection of sofas and fabrics too, we were spoiled for choice!
21 April 2025
Reply from Sofology - Plymouth
Thank you for taking the time to write this amazing review!
Plymouth Marshmills ( Hayden)
From the moment we started looking for our new sofa, Hayden was very attentive without being too intrusive. Hayden had a wealth of knowledge and information to ensure we got what we were looking for.
Excellent service.
19 April 2025
Reply from Sofology - Plymouth
Thank you for sharing your experience Joanne :-)
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