Unbeknown to us our visit coincided with the last day of your store at Redbrick Mill in Dewsbury. We met an excellent salesman named Yameen, had a lovely chat and bought a table and a lamp at a fantas... See more
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See what reviewers are saying
We were looking for various furniture items for our newly built upmarket holiday collection for 10 people. Your products lived up to our expectations and the knowledgeable staff made our decision eas... See more
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We had decided previously as to the sofa and fabrics required. We had been grateful of the preferred swatch being sent. On the day, the model was no longer on display but Ash phoned another store to... See more
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Visited Sofology at red brick mill Batley today. We’d actually ordered a sofa from a different store yesterday but was unsure on the colour choice . Ash was amazing ! He even got out a paint sample bo... See more
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Company details
- #25 of 90 best companies in Sofa store
- #13 of 52 best companies in Furniture Accessories
- #77 of 396 best companies in Home Furniture Shop
- #58 of 230 best companies in Homewares Shop
- #26 of 114 best companies in Living room shop
- #9 of 24 best companies in Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
218 Bradford Road, Batley, WF17 6JL, Batley, United Kingdom
- 03444828282
4.8
Excellent
301 reviews
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Excellent service from start to finish…
Excellent service from start to finish from Harriet at the Redbrick sofology. Informative and supportive without any hard sell. Looks like quality product at reasonable price. Fingers crossed the sofas will be as good as the service in the showroom. Thanks again Harriet.
8 February 2025
Reply from Sofology - Redbrick Mill
Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you had an excellent experience with Harriet at our Redbrick Sofology store.
We hope your new sofas exceed your expectations and bring comfort and style to your home. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thanks again for choosing Sofology!
Excellent service from Ash at Redbrick Mill
Excellent service from Ashley Bray from the start of when we first started looking, to actually ordering our sofa. No pressure, did us some room planning and provided samples very quickly. We could have used the more local store, but the service we got from Ash was superior. Now awaiting delivery of our sofa, but so far so good !
1 February 2025
Reply from Sofology - Redbrick Mill
This is a great review Helen, thank you for sharing.
Helpful salesman
Helpful salesman who understood what we wanted and found it for us-good choice of colours and fabrics.
27 January 2025
Reply from Sofology - Redbrick Mill
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that our salesman was able to understand your needs and help you find exactly what you were looking for. It's great to know that you appreciated our selection of colors and fabrics. Your feedback means a lot to us, and we're delighted that you had a positive experience at Sofology Redbrick Mill. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to welcoming you back in the future!
Friendly and professional staff,
Extremely pleased with my new sofa purchase. Staff members are extremely professional and friendly. Was able to discuss all aspects of the sofa requirements and informed of other similar options allowing me to make an informed decision to suit my home
27 January 2025
Reply from Sofology - Redbrick Mill
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Absolutely excellent customer service
Absolutely excellent customer service. Maxine really knew her stuff and helped with good advice on configuration. Very happy with our decision choosing from the premier range.
18 January 2025
Reply from Sofology - Redbrick Mill
Hi there, thankyou for taking the time to leave a review!
Reply from Sofology - Redbrick Mill
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Redbrick Mill
Hi there, thanks for your 5-star review, we really appreciate the feedback!
First Class Customer Service from…
First Class Customer Service from Harriet at Sofology at Redbrick Mills. She is an asset to the company and the whole experience was a pleasant easy journey.
11 January 2025
Reply from Sofology - Redbrick Mill
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Fantastic! Harriet was great
We visited Redbrick Mill to visit Sofology so we could choose our perfect sofa. We were greeted by Harriet who was lovely and helped us throughout. It is a very relaxed environment and with no pushiness or pressure to buy, and Harriet was so patient with us whilst we decided. Staff were very knowledgable on the items in store which made us feel reassured. We purchased our sofa on the day and are extremely happy with our items the service provided. I would definitely recommend Redbrick Sofology!
11 January 2025
Reply from Sofology - Redbrick Mill
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback and we will pass this along to Harriet.
Showroom well presented plenty of stock…
Showroom well presented plenty of stock to choose from sale staff very helpful would have given 5 stars but wasn't informed on the delivery charge only noticed it on email
2 January 2025
Reply from Sofology - Redbrick Mill
Hello John, thank you for taking the time to share your feedback with us. We're delighted to hear that you found our showroom well-presented and our sales staff helpful. We strive to provide a wide range of options and excellent service to all our customers. We apologise for any inconvenience caused by the delivery charge not being communicated clearly during your visit. Your feedback is invaluable, and we will ensure that our team is reminded to discuss all aspects of the purchase, including delivery charges, upfront. We hope to have the opportunity to serve you again in the future and provide a 5-star experience!
Avoid Sofology at all costs!
Avoid Sofology at all costs!
I went in to the Redbrick mill sofology store and was looking at a sofa. I asked the assistant if they had the 360 tool on their website to which he said they did… they don’t! But that wasn’t the issue…
I said I was going to go home to think about it and would purchase online once I’d done the 360 tool, the assistant told me that it would be easier if I purchased in store as they can support and I could then amend it cancelled with 48 hours if I changed my mind. This was a lie!!
I went home and the 360 tool wasn’t available and I measured the turn from my door and realised it wouldn’t fit. I called to cancel only 16 hours after purchase at 9am the following day to cancel and they told me I couldn’t. I explained that I’d been told explicitly that I couldn’t by the assistant Yameen. I received a call back from the customer service centre 2 hours later who said they’d spoken to Yameen and he had said that he had told me that I wouldn’t be able to cancel, not once, but twice!!!! Lies!
I explained that it wouldn’t fit in my house so what was I supposed to do! They said they’d keep the deposit and cancel it! What a joke!!!!
2 January 2025
Reply from Sofology - Redbrick Mill
Hi there, we are disappointed to hear that you might not have had the best experience. I can see that you have since spoken with the Customer Care Team and this has since been resolved. Sorry for any inconvenience this caused, and if you do need any further assistance please don't hesitate to reach out.
Stylish and easy going.
You showroom at Redbrick mill is stylish and welcoming. The kids loved the cinema experience.
The sales rep was easy going, but very knowledgeable and had great interior design experience. It was a pleasure to deal with her.
Went out of her way to make sure the colour we chose would work with current furniture.
4 January 2025
Reply from Sofology - Redbrick Mill
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
The staff members were very helpful with our requirements and processed the purchase speedily and efficiently.
Service with a smile
4 January 2025
Reply from Sofology - Redbrick Mill
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this! 😊
Reply from Sofology - Redbrick Mill
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
The environment was relaxed
The environment was relaxed, open and friendly without being pressured. There were lots of options to choose from and a three years interest free payment option to spread the cost.
30 December 2024
Reply from Sofology - Redbrick Mill
Hi there, thank you for taking the time to leave a review
Reply from Sofology - Redbrick Mill
Hi there, thank you for taking the time to leave a review
Happy 😊 customer
The chap that sorted are order was amazing. He couldn’t do enough for us.
22 December 2024
Reply from Sofology - Redbrick Mill
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience with our team member at Sofology Redbrick Mill.
Very helpful and great service
17 December 2024
Reply from Sofology - Redbrick Mill
Thank you so much for taking the time to leave us such a wonderful review!
Super friendly & non pushy/sales like…
Super friendly & non pushy/sales like staff (Maxine) at Redbrick Mill. They found me the best deal & went through various options, making sure I was happy, without trying to constantly upsell additional products.
13 December 2024
Reply from Sofology - Redbrick Mill
Thank you so much for taking the time to leave such a wonderful review!
Reply from Sofology - Redbrick Mill
Hi there, thank you for taking the time to leave a review
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