Sofology - Rugby Reviews 

1,522
TrustScore 5 out of 5

4.9

Unit 26, Elliott's Field Retail Park, Leicester Road, CV21 1SR Rugby, GB


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Rated 5 out of 5 stars

I love the relaxed atmosphere in the store. The staff were friendly and helpful but in no way pushy. Loved the tea and biscuits while we were doing the order. The staff also helped in leading us to... See more

Company replied

Rated 5 out of 5 stars

Shop in a great location very clean very good selection of sofas and staff very friendly. Also a special mention to Jodie who dealt with our purchase she went above and beyond

Company replied

Rated 5 out of 5 stars

Sales man brilliant went through everything we needed to know about our purchase.. this tall black guy was an absolute star can’t remember his name never stop smiling and laughing at my dreadful joke... See more

Company replied

Rated 5 out of 5 stars

Quiet friendly atmosphere and staff. Pleasure to do business with and no push at all. Lads moving the display sofas were helpful too. First went next door into Furniture Village but we were hounded... See more

Company replied


Company details

  1. #26 of 92 best companies in Sofa store
  2. #14 of 54 best companies in Furniture Accessories
  3. #75 of 397 best companies in Home Furniture Shop
  4. #56 of 234 best companies in Homewares Shop
  5. #25 of 112 best companies in Living room shop
  6. #10 of 25 best companies in Upholstery shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit 26, Elliott's Field Retail Park, Leicester Road, CV21 1SR, Rugby, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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1-star

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4.9

All reviews

(1,522)

18,821 reviews in the last 12 months

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Rated 4 out of 5 stars

Helpful Staff

Helpful staff member made the purchase of two new sofas easy.

21 May 2025
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Reply from Sofology - Rugby

Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!

Rated 5 out of 5 stars

Very friendly and excellent

Very friendly customer service and helped us select the right product we were looking for.

25 May 2025
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Reply from Sofology - Rugby

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!

Rated 5 out of 5 stars

Bart was friendly and attentive without…

Bart was friendly and attentive without being over the top.
He was knowledgeable and was not pushy like other sales people we have come across.
The furniture itself was good quality, comfortable and at a good price,

25 May 2025
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Reply from Sofology - Rugby

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Great Service from Lloyd at Sofology Rugby

I had a fantastic experience at Sofology in Rugby, thanks to Lloyd. He was friendly, knowledgeable, and really took the time to understand what we were looking for. His advice was clear and helpful, without being pushy. We left feeling confident in what we learned and had time to make an informed decision. Highly recommend Lloyd. Great guy!

22 May 2025
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Reply from Sofology - Rugby

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Lloyd. Have a great day 😊

Rated 5 out of 5 stars

The staff at Sofology in Rugby were…

The staff at Sofology in Rugby were always very welcoming and helpful in assisting my mother select her new sofa. We knew they were always there to answer our questions, but did not feel pressured by them, at any time, to make a purchase. A super shopping experience and we are looking forward to our new sofa and chair arriving in due course. Many thanks to Jason, Bart, Lisa and Lloyd for all your patience, help and advice.

19 May 2025
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Reply from Sofology - Rugby

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

Happy shopping!

I was very well looked after by excellent staff. Very professional, explained everything in detail and would definitely recommend the store to friends and family. In particular I would like to mention the sales manager and Lloyd who were outstanding throughout the whole process.

21 May 2025
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Reply from Sofology - Rugby

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

My fabulous new chair

Everyone was helpful and patient with me. I got exactly what I wanted with extras that I wasn't expecting and didn't know you could have! I'm very happy

19 May 2025
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Reply from Sofology - Rugby

Thank you for sharing your experience Ms Evans :-)

Rated 5 out of 5 stars

Great service, honest opinions

We went back there again and again. The staff was extremely patient with us especially Jason. Finally ordered from their Rugby store. Happy with the purchase.

18 May 2025
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Reply from Sofology - Rugby

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Fantasic customer service

Fantasic customer service. Sofa shopping for the first time with two kids, we were made to feel really relaxed, no pushy sales person, kids were entertained with balloons and coloring in. Fantastic friendly staff. Support given to us to find the right sofa

17 May 2025
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Reply from Sofology - Rugby

Thank you for this great review Mrs Locke, we are pleased that the little ones had fun :-)

Rated 5 out of 5 stars

Bart

Bart was friendly, patient, funny and managed to sort our purchase even though their system was down.

3 May 2025
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Reply from Sofology - Rugby

That you for sharing your experience Mr Lipinskis :-)

Rated 5 out of 5 stars

Purchased our third sofa from Sofology…

Purchased our third sofa from Sofology today and from the same branch - always top service. Highly recommend.

11 May 2025
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Reply from Sofology - Rugby

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Great place to buy

The help and advice we received from Sofology—particularly from Jason—was excellent.

I really loved the store, the available options, and especially the support I received from Jason. He spent a great deal of time with us, offering brilliant advice. I would highly recommend Sofology as a fantastic place to buy your furniture.

5 May 2025
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Reply from Sofology - Rugby

Thank you for your wonderful feedback! We’re thrilled to hear about your positive experience at Sofology Rugby and that Jason provided excellent assistance. Your recommendation means a lot to us, and we’re glad to have earned your trust as a great place for furniture.

We look forward to welcoming you back for your future furniture needs!

Rated 5 out of 5 stars

Lloyd was brilliant 👏

Lloyd was brilliant 👏. We loved the range of sofas and he was able to direct us to something that fit our exact criteria.

6 May 2025
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Reply from Sofology - Rugby

Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Bart was friendly and explained…

Bart was friendly and explained everything. Good service and great product

6 May 2025
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Reply from Sofology - Rugby

Thank you for sharing your experience! We're glad Bart assisted you well and that you were satisfied with our service and product. Your feedback is valuable, and we're happy to have met your expectations. If you have any questions or need help in the future, feel free to reach out. We look forward to seeing you at Sofology Rugby soon!

Rated 5 out of 5 stars

Great staff

Staff were really helpful and the lady who got our order sorted was brilliant.

5 May 2025
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Reply from Sofology - Rugby

Hello, thank you so much for your review. We are so happy to hear this!

Rated 5 out of 5 stars

Today we were dealt with by Bart in…

Today we were dealt with by Bart in your Rugby store, excellent customer service very polite and knowledgeable, NOT one of these sales people that attaches themselves to you at the hip and fires 8 million questions at you whilst pretending to be like a long lost friend,that sort proper pi$$es me off, he kept enough distance so we could nose around with out any interruptions and ready to assist when required. Well done Bart, keep up the good work young man.Gary and Maria

2 May 2025
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Reply from Sofology - Rugby

Hi, thank you so much for your review. We're pleased that you're happy with the service provided by Bart and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

The salesman was not pushy but there…

The salesman was not pushy but there when we needed questions answered. The products were all available and drove our decision.
All in all a surprisingly comfortable decision as we had almost committed to buy a sofa from elsewhere!!
Your salesman Bart, was very approachable and knowledgeable - excellent salesperson.

28 April 2025
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Reply from Sofology - Rugby

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Bart. Have a great day 😊

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