Sofology - Rugby Reviews 1,521

Shop in a great location very clean very good selection of sofas and staff very friendly. Also a special mention to Jodie who dealt with our purchase she went above and beyond

The instore experience was okay but the post order experience is nothing short of shocking.

Placed an order, assured I had a 48hr window to make amends - problem is you can’t get hold of anyone to make amends with

Repeatedly tried to reach out on the phone and using on line chat

Still not resolved and all of a sudden they want to deliver

But I’ve not got the rider I’ve been pushing for in weeks

And guess what can’t get hold of anyone to delay delivery.

Offer of refreshments. Attention to detail of the furniture. Listened and answered questions regarding the furniture.
Friendly atmosphere.

Amazing customer service, as always! As much as I don’t order a sofa every day, or even year, I ordered my last one from you 6 years ago and experienced the same care. Justin at your Rugby branch was so lovely and the team went above and beyond, moving furniture for me to see what my purchase would truly look like. AMAZING!! Thank you!

I had a good idea what i wanted, the staff were helpful in showing me through a range of sofas to make sure I had seen all the products available which made me sure that I had. The lady I spoke to told me about the offers including 4 years interest free which I could do at home as she had set it all up for me ,making it so easy rather than sitting in the showroom doing it ,really great customer service and very lovely store well presented ,clean and cool in these hot times ,this is my second purchase from Sofology and im really pleased

Stuff was brilliant and very helpful

Amazing service at both Coventry and Rugby branches.

Excellent service and product knowledge from Fran in store.

Great looking furniture and very helpful knowledgeable staff.

Staff friendly in both Leicester and Rugby, both sets of staff not pushy, made us aware of presence and available for any questions.
Very polite and accommodating

staff were not pushy or hounding you as soon as you got in the shop. had time to browse in our own time even go to other shops to compare. when we were ready to make a purchase, found someone easily.
Lisa was extremely helpful, explained everything to us, extras were offered but not in a pushy way. overall good experience.

Sales man brilliant went through everything we needed to know about our purchase.. this tall black guy was an absolute star can’t remember his name never stop smiling and laughing at my dreadful jokes made us feel very comfortable no pushy sales pitch .. I do wish there were more sales men like this chap around

Very helpful and friendly assistant

Very friendly and helpful staff who didn’t jump on you the minute you walked through the door. But when we asked for help and advice nothing was too much trouble and the selection of sofas to choose from was great

Excellent service delivery team outstanding Sofa exactly as described on line

Smooth, easy and Fran was lovely.

Great friendly staff. Was a pleasure to do business with

Quiet friendly atmosphere and staff. Pleasure to do business with and no push at all. Lads moving the display sofas were helpful too.
First went next door into Furniture Village but we were hounded by a staff member who followed us around making us uncomfortable by asking and pushing so couldn’t get out of their store fast enough.

the staff were friendly cheerful and extremely helpful
not overbearing allowing us to make our choice without interference