Sofology - Solihull Reviews 

Customer service on point. Made order easy and less stressful. A coffee would of been nice

Excellent service from start to finish with the Solihull team. They were patient with us and explained the process and helped the choice as well with the aftercare available.

good friendly staff when in store will complete my review once ive received my sofa

The salesperson was knowledgeable and helpful and made it easy for us to make our choice. Hopefully the rest of the purchase will be as successful.

We were approached when we walked in and greeted by a member of staff who gave us a brief explanation, offered us a drink, and let us know they were there to help if needed, then left us alone to browse. This was so much better than many places where you feel hounded by staff.

The two members of staff we dealt with were both very personable, friendly and welcoming. Well done!

Salesman Yaqs pleasant and knowledgeable, however did not hand us a promised copy of the guarantee we purchased. Our Sofology account does not work despite many attempts. Contact with Sofology very poor trying to get a copy of the guarantee and sort out online access. Neither is resolved.

Went in to buy a sofa we'd previously seen. Spotted a different one as we walked through the store, at twice the price, but when the method of production and quality of materials were explained to us, it was an easy decision to buy.

Ali explained everything to us, without pushing a sale and the whole experience was enjoyable and relaxed.

Excellent all round

Friendly professional customer service
Leon a d manager were brilliant

I knew what sofa I wanted just had to decide over 2 x2 seater or 2 + 3 seater, staff were friendly and no pressure to hurry my decision, I can't wait fir it to arrive now

There was no pressure on the sale, Leon took his time and showed care to make sure he understood what were looking for. He had great product knowledge.

The staff at my local Sofology were brilliant and helped select the right furniture configuration and material for our house

Excellent friendly customer service which made purchase very easy. Neal and Leon were brilliant.

Gurpal Singh and Leon Iqbal were attentive and listened to my needs and were just so helpful in trying to get the perfect sofa for our needs. Both were just super kind, caring and attentive! Great example of people passionate about their work!

The staff are extremely helpful and knowledgeable, they gave me time to look around the store and I received no pressure, the manager was super and we ordered a sofa with Yaqub who was also very helpful and professional, thank you Solihull Team :-)

a very nice salesman and very knowledgeable would use Sofology again with out hesitation

Great service provided by Yaqub, very patient and helpful.
It was a difficult choice to make, but Yaqub was amazing, very knowledgeable.

Thank you for make it easy

The sales person was very professional which made us feel they had a lot of connidence in the product they were saleing

Jade was friendly, helpful and knowledgable. We had a very good experience. Thank you.

Excellent customer service, Neal was very knowledgeable, helpful and friendly. If only service was as good everywhere. We would definitely recommend after our experience.

Experience in store was great Ali was very helpful. Found a wonderful sofa and looking forward to receiving it soon.