Sofology - Speke Liverpool Reviews 

1,989
TrustScore 5 out of 5

4.9

New Mersey Retail Park, Speke Road, L24 8QB Liverpool, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The excellent advice that we received from Gary Lamb and Stephen Woo helped us to choose the reclining chairs that we wanted. Highly recommended.

Company replied

Rated 5 out of 5 stars

Highly recommend this lovely friendly store! We knew we wanted a new sofa but there were different family opinions of what we should buy, which was fun I’m sure for the staff member who’s middle name... See more

Company replied

Rated 5 out of 5 stars

Yet to receive the sofa, but the experience was excellent. The staff weren’t pushy and I was allowed to walk around without pressure to find a sofa I wanted. The service through purchasing was easy an... See more

Company replied

Rated 5 out of 5 stars

Salesman was very helpful snd knew his job he was very relaxed wasnt pushy an all good experience

Company replied


Company details

  1. #24 of 94 best companies in Sofa store
  2. #14 of 55 best companies in Furniture Accessories
  3. #72 of 401 best companies in Home Furniture Shop
  4. #56 of 240 best companies in Homewares Shop
  5. #22 of 114 best companies in Living room shop
  6. #10 of 25 best companies in Upholstery shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • New Mersey Retail Park, Speke Road, L24 8QB, Liverpool, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,989)

17,044 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great choice and professional staff

Great choice of furniture, professional staff with good knowledge. Did not feel rushed or pressured. Very helpful.

12 September 2025
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Really helpful

Really helpful, left us alone while we looked around. 👍🏻

12 September 2025
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Lots of choice

Lots of choice, great products, great staff. Good finance options. Everything explained very clearly. Peter was very friendly and made everything very easy for us. Highly recommended.

13 September 2025
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Rated 5 out of 5 stars

Great experience at Sofology Mersey…

Great experience at Sofology Mersey Retail park in Speke Liverpool. I called in here just by chance on my way to another major sofa store and I was pleasantly surprised with the range. I moved quickly around the store knowing exactly what I was looking for but unsure if it existed. However the store person was not deterred by my exact list of requirements and together we quickly found two love chairs that were a perfect fit for my snug. Delivery is approximately 6 weeks . The sales person quickly explained the care regime to maximise the life of my new chairs, so I bought a care pack too. I am hoping it comes with two cushions per chair which he assured me it would. He was knowledgeable, polite and did not pressure me to buy it which is refreshing. Well done sofology your sales people are a credit to you.

12 September 2025
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars

Sales man that dealt with us was…

Sales man that dealt with us was amazing. So knowledgable on the sofa and the difference between the choice of materials. Really approachable and easy to talk to.

9 September 2025
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool

Hi there, thanks for your 5-star review, we really appreciate the feedback!

Rated 5 out of 5 stars

Positive experience

Stephen at the Liverpool Speke showroom was very helpful in guiding us to choose a sofa that would support my neck issues. He took the time to consider my needs, and I had a really positive experience.

9 September 2025
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool

Hi there, thank you so much for your review. We're pleased to hear you found the team helpful and friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Salesman very helpful

Salesman very helpful

4 September 2025
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool

Hi there, thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

Great service

Great service, Peter was fantastic very helpful. Great overall experience.

7 September 2025
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 4 out of 5 stars

THE MAN WHO HELPED ME PICK A SUITE WAS…

THE MAN WHO HELPED ME PICK A SUITE WAS VERY HELPFULL AND PATIANT. AS AM AN INJURED EX SOLDIER HE COULD,NT DO ENOUGH TO HELP ME.PLEASE PASS ON MY BEST WISHES AND THANKS.

6 September 2025
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool

Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!

Rated 5 out of 5 stars

No pressure salespeople

No pressure salespeople, great selection and good prices.

2 September 2025
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Quality& service the best by far.

You can see the quality and choices are displayed really well, the service was offered and not pushy, felt like we were in control of what we wanted too.

31 August 2025
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Speke Store

Went to Speke store. Amy Murray was lovely. She was so personable yet professional. She was really patient and made suggestion which enhanced our product such as gliders, she got to know our needs really well.

30 August 2025
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool


Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Amy made such a positive impression during your visit to our Speke store. It's wonderful to know that her personable and professional approach, along with her thoughtful suggestions, enhanced your shopping experience. We always strive to understand our customers' needs and provide the best possible service, and your feedback is a great testament to that. We look forward to welcoming you back to Sofology Speke Liverpool in the future!

Rated 5 out of 5 stars

Helpful staff

We came into the Speke store a few times to find the perfect sofa. We were helped by Peter each time who was really friendly and answered all of our questions without putting pressure on us to buy straight away and was very helpful in explaining payment options and protection plans.

Would definitely be back in the future and would reccomend to others.

23 August 2025
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Laura Rainhill…

Good selection of sofas clean and tidy showroom and easy to walk around

22 August 2025
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Anita was very quick and helpful

Anita was very quick and helpful. Gave all appropriate information.
Nice lady.

25 August 2025
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool

Hi there, thank you for your review. Another great review for Anita, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Amy was so helpful today...

Amy was so helpful today.... Happy, friendly and never pushy!

24 August 2025
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look