Highly recommend this lovely friendly store! We knew we wanted a new sofa but there were different family opinions of what we should buy, which was fun I’m sure for the staff member who’s middle name... See more
Company replied
New Mersey Retail Park, Speke Road, L24 8QB Liverpool, GB
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Highly recommend this lovely friendly store! We knew we wanted a new sofa but there were different family opinions of what we should buy, which was fun I’m sure for the staff member who’s middle name... See more
Company replied
Yet to receive the sofa, but the experience was excellent. The staff weren’t pushy and I was allowed to walk around without pressure to find a sofa I wanted. The service through purchasing was easy an... See more
Company replied
The sales assistant, Cloe, was more than helpful. She went out of her way to research options for us and show us the differences between different products, so that we were able to make a purchase wit... See more
Company replied
I recently bought two two seater sofas from the Speke, Liverpool branch. When I returned home, I realised one was too big for my space. I went back and saw Clio, my original sales representative, and... See more
Company replied
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
New Mersey Retail Park, Speke Road, L24 8QB, Liverpool, United Kingdom
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We were dealt with by Gary who was excellent throughout. He was helpful and answered all questions clearly. The overall service was first class and we left the shop highly satisfied. 10 out of 10.

Reply from Sofology - Speke Liverpool
I recently bought two two seater sofas from the Speke, Liverpool branch. When I returned home, I realised one was too big for my space. I went back and saw Clio, my original sales representative, and exchanged my sofa for another that was the correct size. Clio was friendly, knowledgeable, patient and efficient. I definitely recommend Sofology.

Reply from Sofology - Speke Liverpool
The guys in Liverpool , Sean and co were very helpful . And the suite sold itself really

Reply from Sofology - Speke Liverpool
Superb customer service
Help and guidance throughout consultation expert advice given

Reply from Sofology - Speke Liverpool
Can’t do enough for you in shop, we had a lovely experience when shopping for a new couch.

Reply from Sofology - Speke Liverpool
The team at Sofology were courteous and kindly explained the best available options. It was possible for us to have a good deal with their support. Do recommend them.

Reply from Sofology - Speke Liverpool
Sales person was very attentive
And not pushy product knowledge was excelent

Reply from Sofology - Speke Liverpool
Great customer service and knoledge about the product helpful and friendly too

Reply from Sofology - Speke Liverpool
Great service from Stephen woo was lovely and friendly new all what we asked

Reply from Sofology - Speke Liverpool
Sales person Clio was brilliant. She was very patient with us both and helped us pick the right suite. Thank you Clio

Reply from Sofology - Speke Liverpool
Lady who dealt with my order was really nice and took time to explain everything in detail

Reply from Sofology - Speke Liverpool
Gary and Rebecca are really great to deal with and very helpful, customer service went above to help make the purchase.

Reply from Sofology - Speke Liverpool
Salesperson was professional and helpful in me making a decision.

Reply from Sofology - Speke Liverpool
Good selection and exceptional, knowledgable, non pushy staff member. Easy to set up payment plan. Not got the sofa yet though so can’t comment on anything else.

Reply from Sofology - Speke Liverpool

Reply from Sofology - Speke Liverpool
The sofology team in Speke were great. Friendly, helpful and professional, I’m a returning customer of the brand for many years.

Reply from Sofology - Speke Liverpool
Let us walk around show room without being pressured. Lovely helpful staff.

Reply from Sofology - Speke Liverpool

Reply from Sofology - Speke Liverpool
Very helpfull and knowledgeable extremely polite salesman went out of his way to help and show me what I was looking for

Reply from Sofology - Speke Liverpool
Staff were very helpful ,when we move house we will be back for another 2 sofas as we think your furniture is very good quality

Reply from Sofology - Speke Liverpool
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