Ray the sales person he was helpfull, answered our queries. Helped us good old fashioned customer service. He was approachable, wasn't pushy had a great sense of humour and made the transaction ver... See more
Company replied
Location
Switch locationTeeside Shopping Park, Sandown Way, TS17 7BT Stockton-on-Tees, GB
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See what reviewers are saying
Wasn't rushed or pounced on in the store, was able to browse and sit on the sofa we liked the look of, help was available when needed, great knowledge of store sofas, was told the fratelli and the mon... See more
Company replied
I am very happy with our experience with Sofology and with the delivery men who brought us our lovely sofa/chair. Chloe at the Stockton store was marvellous, so friendly and helpful and knowledgeable.... See more
Company replied
Gary was the salesperson at Sofology Teeside Park who supported us in our purchase of our new settee set. He really made the process relaxed and informative. We appreciated that he did not pressure s... See more
Company replied
Company details
- #22 of 93 best companies in Sofa store
- #14 of 55 best companies in Furniture Accessories
- #70 of 397 best companies in Home Furniture Shop
- #54 of 239 best companies in Homewares Shop
- #21 of 113 best companies in Living room shop
- #10 of 25 best companies in Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Teeside Shopping Park, Sandown Way, TS17 7BT, Stockton-on-Tees, United Kingdom
4.8
Excellent
2k reviews
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Reply from Sofology - Stockton-on-Tees
Thank you for your wonderful review!
Relaxed non pressured, and diligent.
Gary was the salesperson at Sofology Teeside Park who supported us in our purchase of our new settee set. He really made the process relaxed and informative. We appreciated that he did not pressure sale, but took note considerately of all our needs. We came away very happy.
11 October 2025
Reply from Sofology - Stockton-on-Tees
Thank you for sharing your wonderful feedback! We’re thrilled to hear about your positive experience at Sofology Teesside Park. It’s great that Gary made the process relaxed and informative, and that you felt no pressure during your purchase. We strive to meet our customers' needs with care, and we’re glad we succeeded with you.
Your satisfaction is our priority, and we appreciate your kind words. Enjoy your new settee set, and we look forward to welcoming you back!
A good service from John at the Stockton branch
The salesperson we dealt with called John in the Stockton branch was very helpful and showed us various choices in the size sofa that we were looking for. On the second visit he was just as helpful and explained everything to us.
11 October 2025
Reply from Sofology - Stockton-on-Tees
Hi there, thank you for your review. Another great review for John, we will make sure to pass this on! Have a nice day.
Sofa purchase - no messing.
After we decided on sofa the purchase was completed very quickly and we were made aware of extras available, but no pressure to buy. Finally a guaranteed delivery date agreed.
10 October 2025
Reply from Sofology - Stockton-on-Tees
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Stockton-on-Tees
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Stockton-on-Tees
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Helpful and knowledgeable assistants.
5 October 2025
Reply from Sofology - Stockton-on-Tees
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Reply from Sofology - Stockton-on-Tees
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Stockton-on-Tees
Hi there, thank you for taking the time to leave a 5-star review!😊
Easy process and clear guidelines given
1 October 2025
Reply from Sofology - Stockton-on-Tees
Hi there, thank you for taking the time to leave a 5-star review!😊
The customer service was outstanding
The customer service was outstanding, Gary allowed us time to look before approaching and was friendly and relaxed. No pushing or grand speech, just a helpful manner and very polite. Answered our questions and left us to it. We found exactly what we wanted. Gary then efficiently arrange our order, so easy and professional.
4 October 2025
Reply from Sofology - Stockton-on-Tees
Hi there, thank you for taking the time to leave a 5-star review!😊
Enjoyed reviewing the quality of the…
Enjoyed reviewing the quality of the furnishings. All well presented and organised.
4 October 2025
Reply from Sofology - Stockton-on-Tees
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Excellent customer service.
Excellent customer service.
Tony our salesman had great knowledge of all aspects.
3 October 2025
Reply from Sofology - Stockton-on-Tees
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Good experience in the store lovely…
Good experience in the store lovely sales person
The problem i have is paying £126 for delivery and it takes three weeks. For this I'm expecting a delivery experience like no other,or should I say rip off. You need to try so much harder
3 October 2025
Reply from Sofology - Stockton-on-Tees
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk.
Tony the sales man was very helpful…
Tony the sales man was very helpful when purchasing our settee
27 September 2025
Reply from Sofology - Stockton-on-Tees
Hi there, thank you for taking the time to leave a 5-star review!😊
Great experience and pleasant salesmanv
The salesman was your pleasant, polite and extremely helpful. He answered all our questions and went into great detail regarding the sofas that we bought. He was very efficient. It was a pleasure dealing with him.
2 October 2025
Reply from Sofology - Stockton-on-Tees
Hi there, thank you for taking the time to leave a 5-star review!😊
Customised sofa unit
Very helpful young man who relayed all the information regarding the sofa unit I required
29 September 2025
Reply from Sofology - Stockton-on-Tees
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
A disappointing shopping experience
Everything was going great then we were introduced to Rebecca from finance.
We are not sure whether she didn't listen to all the information we gave her or whether she didn't care but she made mistake after mistake in sorting our order out. So much so that I will be coming to the shop tomorrow lunchtime yo talk to the sales manager and will want to clarify a few things before this purchase goes any further.
28 September 2025
Reply from Sofology - Stockton-on-Tees
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Kind regards
Staff was very helpful and informative…
Staff was very helpful and informative without being pushy for a sale
23 September 2025
Reply from Sofology - Stockton-on-Tees
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Very helpful and professional…
Very helpful and professional salesperson - Ray.
Clear about our options and timelines.
Open about extras and pricing.
25 September 2025
Reply from Sofology - Stockton-on-Tees
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
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