From entering the Stoke store, Ash made us feel totally welcome and did not “hard sell” at anytime, giving us superb product and financial information about any sofa we were interested in. We finally... See more
Location
Switch locationOctagon Retail Park, ST1 5RR Stoke-on-Trent, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have not received the sofas yet, but for overall experience of choosing the sofas I can’t fault the service I had. Making choices like this can be overwhelming for me, but James Okey at the Hanley s... See more
Company replied
We recently purchased a sofa from Sofology and received excellent service from James from start to finish. James was personable, down to earth and made the whole process completely seamless. He... See more
Company replied
I have never seen soo many Large Sofas in one area. Yes we had taken our measurements so realised the two two seater Sofas would be a correct fit for our space. Ash our Assistant didn’t pressurise us... See more
Company replied
Company details
- #23 of 93 best companies in Sofa store
- #14 of 55 best companies in Furniture Accessories
- #70 of 396 best companies in Home Furniture Shop
- #55 of 241 best companies in Homewares Shop
- #21 of 113 best companies in Living room shop
- #10 of 25 best companies in Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Octagon Retail Park, ST1 5RR, Stoke-on-Trent, United Kingdom
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sofology - Stoke-on-Trent
Thank you for the review Timothy! 😊
Friendly and helpful staff
26 November 2025
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5 star review!😊
Great customer service
Great customer service! Very informative and well guided- we don’t feel rushed to make a decision. We would definitely recommend sofology, great quality sofas, staff take pride in what they do.
21 November 2025
Reply from Sofology - Stoke-on-Trent
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
We had a great experience
We had a great experience, were greeted as soon as we walked through the door, asked about our intended items, and advised thoroughly on how to navigate the shop, by Sam, the lovely lady who then finalised our purchase and agreement. Sam also helped us find an alternative to what we initially chose, as those sofas were out of stock. We couldn't have had a better experience, I would give 6 stars if I could :)
22 November 2025
Reply from Sofology - Stoke-on-Trent
Thank you for sharing your experience at Sofology Stoke-on-Trent. We're glad to hear that Sam provided exceptional service and helped you find the perfect alternative when your initial choice was unavailable.
Your kind words and 5-star rating mean a lot to us. We strive to exceed expectations, and feedback like yours is rewarding.
We look forward to welcoming you back and assisting with your furniture needs.
5 STARS
5 STARS! Sam was great from start to finish. Process was quick and easy. Would highly recommend!
23 November 2025
Reply from Sofology - Stoke-on-Trent
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Reply from Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Sandra
Sandra, the person we dealt with was extremely helpful with an excellent product knowledge. She was able to ascertain exactly what i was looking for and expertly assisted in making the choice.
21 November 2025
Reply from Sofology - Stoke-on-Trent
Thank you for your feedback! We're glad Sandra helped you effectively and that her product knowledge enhanced your experience.
Your kind words and perfect rating are appreciated, and we'll share your compliments with her. If you need anything else, please reach out.
Thank you for choosing Sofology Stoke-on-Trent. We hope to see you again soon!
New Sofa
Sales assistant Sam was very nice and helpful, explained everything about the sofa and chair we had chosen
17 November 2025
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Helpful and pleasant service.
Good to talk through options and our wants with the sales lady. We feel like we ended up with the right purchase, thanks.
20 November 2025
Reply from Sofology - Stoke-on-Trent
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience discussing your options with our sales team and that you feel confident in your purchase. It's always our goal to help our customers find the perfect fit for their home. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Sofology Stoke-on-Trent!
Leon was amazing
Leon was amazing ! He found exactly what I wanted and put the sale through quickly and easily. Nothing was too much trouble at all. Fully recommend the Stoke store
20 November 2025
Reply from Sofology - Stoke-on-Trent
Thank you for your feedback! We're glad you had a good experience at our Stoke-on-Trent store. Leon will be pleased to know he helped you well.
We appreciate your recommendation and are happy to have met your expectations.
If you need anything else, please let us know. We look forward to seeing you again soon!
Very friendly and helpful staff.
18 November 2025
Reply from Sofology - Stoke-on-Trent
Hello, thank you so much for your review. We are so happy to hear this!
Had a great experience choosing our new…
Had a great experience choosing our new sofa Sam who helped us was full of knowledge and even remembered us from a few weeks ago. Fantastic choice of sofas.
17 November 2025
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for your review. Another great review for Sam, we will make sure to pass this on! Have a nice day.
Great service
Great service. Sue was really honest and informative. Really made the process smooth and enjoyable. We feel that we have a great product and great service
16 November 2025
Reply from Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Fabulous service all sorted within half…
Fabulous service all sorted within half an hour, Paulina was very helpful
16 November 2025
Reply from Sofology - Stoke-on-Trent
Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you had a fabulous experience at Sofology Stoke-on-Trent and that Paulina was able to assist you efficiently. Your kind words and perfect rating mean a lot to us and motivate our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to our store soon.
Nice to walk into a showroom without…
Nice to walk into a showroom without feeling pressurized into buying something. The gentleman that served us was extremely knowledgeable and helpful when we asked for information
15 November 2025
Reply from Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
5 star treatment
Very informative and friendly. Didn't feel pressure at all to buy.
15 November 2025
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review!😊
Staff(Josh) was very helpful and…
Staff(Josh) was very helpful and patient with my order. Excellent customer service. Highly recommended
13 November 2025
Reply from Sofology - Stoke-on-Trent
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Extremely helpful and not pushy
Extremely helpful and not pushy. Great service. 3rd set of furniture purchased from Sofology. Excellent quality.
9 November 2025
Reply from Sofology - Stoke-on-Trent
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received, we hope you found the perfect sofa.
Reply from Sofology - Stoke-on-Trent
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.