Sofology - Stoke-on-Trent Reviews 

Thanks for your help John in choosing the right sofa for our needs. Great value and interest free.

Very helpful and knowledgeable good experience all round

The Knowledge of the staff was impeccable
No stone unturned in relation to information provided to help me choose the rite sofa for me

We had a lovely Guy call Leon, seams happy in his job, made me feel relaxed, offered me a drink, explained everything I needed to know, plus answered all the questions I had wanted to know

Great service, quick and easy choosing and ordering

Extremely friendly assist that I had a great laugh with. Surprised to know that she had been with the store for 12 years. Also noticed enough mature, smiling, and smart staff also on the floor. The store looked clean too.

Sam was superb. Helpful. Informative and patient.

Suzanne was really helpful, knowledgeable and patient, helping us to make the right choices for our new corner sofa and armchairs. She took us through everything step by step, making the purchase simple and straightforward. Great at upselling too! So excited for delivery!

Helpful staff
No hard sell
Good product knowledge

Great customer service from Sam,very patient and attentive even with two incredibly fussy customers

Professional, knowledgeable and easy form start to finish.

The purchasing process was nice and easy, everything was explained well. There wasn’t much of a personal sales process which I think is a shame and I was not offered any refreshments during the purchasing process which understandably does take time! I think being offered this is an extra touch especially as sofology is a more premium sofa shop.

Sandra was amazing, very informative and friendly, not pushy

Excellent friendly, knowledgeable service.. everything was explained and all our questions were answered..

Vicky was amazing with the purchase of our first sofa!

John the salesman was very helpful with all our requirements

I am writing this review on behalf of my 80 year old mother who ordered a sofa, foot-stall and a chair back in September for Christmas delivery, communication has been extremely poor from Sofology and finally last week my mom was told her sofa wasn’t arriving before Christmas and it maybe sometime in January but no definite date given!
Only the chair and foot-stall were delivered and the foot-stall had faulty hinges and once opened wouldn’t shut!! Some new hinges were posted out to my mom yet no one could repair the foot-stall until mid January, after spending just over £3k I find this really isn’t good enough and has upset my mom immensely! I appreciate that some delivery issues can’t be avoided however the communication was poor and really some sort of compensation should be offered for such a poor service to not even get someone out to fix the foot stall for her before mid January!!

Vicky made our sofa buying experience amazing. She welcomed us and sat us down and went through our dimension sizes we needed which were very specific until she found sofas to fit our room. She would not be beaten and in the end she found us two sofas that fitted our needs. She went through everything with us and was very patient with us because we had our two kids with us too... Excellent representation of the company and we can't wait for our new sofas now! Thanks a lot Vicky and sofology

Very efficient and friendly service

Paulina was excellent! Excellent customer service, talked us through everything we needed to know. Would definitely recommend.