I have not received the sofas yet, but for overall experience of choosing the sofas I can’t fault the service I had. Making choices like this can be overwhelming for me, but James Okey at the Hanley s... See more
Company replied
Location
Switch locationOctagon Retail Park, ST1 5RR Stoke-on-Trent, GB
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See what reviewers are saying
I have never seen soo many Large Sofas in one area. Yes we had taken our measurements so realised the two two seater Sofas would be a correct fit for our space. Ash our Assistant didn’t pressurise us... See more
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Wasn't hijacked by sales staff the moment I walked through the door. Was left alone to browse and approached sales staff when I was ready and wanted help. Good range of sofas, different styles, materi... See more
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Very rarely do I leave a buying experience with a sense of having had a genuine human interaction. This was a pleasant exception to that rule. No pushy sales technique or oversell just a person who... See more
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Company details
- #22 of 93 best companies in Sofa store
- #14 of 55 best companies in Furniture Accessories
- #71 of 399 best companies in Home Furniture Shop
- #54 of 239 best companies in Homewares Shop
- #21 of 113 best companies in Living room shop
- #10 of 25 best companies in Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Octagon Retail Park, ST1 5RR, Stoke-on-Trent, United Kingdom
4.9
Excellent
2k reviews
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Visited Sofology
Visited Sofology, festival park stoke on Trent today.
Ordered my beautiful sofa with Sam, everything was explained so well with no sales pressure at all.
I felt so comfortable, Sams customer service is amazing.
Sam is both professional and friendly and I am so excited to receive my sofa 😊
24 January 2026
Unprompted review
Reply from Sofology - Stoke-on-Trent
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Very informative and helpful
Very informative and helpful, thank you Vicky at the Hanley SOT branch. Always choose Sofology, the best furniture around!
23 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Sofa arrived in the wrong material.
7 March 2025
Reply from Sofology - Stoke-on-Trent
Hello Mrs Booth,we are sorry to hear something is wrong. If you do need to discuss this further, please do not hesitate to contact our Customer Care Team and we will be more than happy to help.
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
The service I got from Sandra was absolutely first class
The experience was first class. Sandra was very helpful and patient. She did not try to rush me into making a decision. If only staff in other areas of retail were the same
19 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for your review. Another great review for Sandra, we will make sure to pass this on! Have a nice day.
Excellent informative,constructive and…
Excellent informative,constructive and at times humorous assistance from Leon at the Stoke-On-Trent store.From start to finish,the advice was superb and would certainly recommend to others especially regarding the non pushy approach! Amanda and Ged. ToonToon
18 January 2026
Reply from Sofology - Stoke-on-Trent
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Lovely
Lovely, friendly and very helpful staff, offering good advice without being pushy.
18 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Sam was very helpful
Sam was very helpful. She listened to our requirements and gave helpful advice.
18 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for your review. Another great review for Sam, we will make sure to pass this on! Have a nice day.
Had the pleasure of meeting James today…
Had the pleasure of meeting James today whilst browsing the store for a new sofa. Lovely gentleman, made both my husband and I feel at ease. Thank you
18 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for your review. Another great review for James, we will make sure to pass this on! Have a nice day.
Vicky is a really good sales assistant…
Vicky is a really good sales assistant . She is very thorough and friendly at the same time 😊😊
17 January 2026
Reply from Sofology - Stoke-on-Trent
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Shout out to Paulina!
This store has some proper legends working there.
Shoutout to Paulina (who left shortly after my visit, good on ya pursuing what you want) she was so nice, sat and had a right laugh with me as we talked through all my options and prices.
She helped me pick the sofa i wanted and only reason i didnt buy when she was there was i needed to double and tripple check measurements.
Second shoutout James(please tell me thats right) another legend, walked through everything, made a really good brew and got things all ordered and sorted for me.
Highly recommend this store, staff are just so chill and not pushy. Hapoy to help when needed. Shame its not a shoo you visit everyday. 😂
14 January 2026
Reply from Sofology - Stoke-on-Trent
Thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Very comfortable experience at…
Very comfortable experience at sofology, great quality range of sofas in stock and their team were helpful from the start (shout out to Sam for her attention and professionalism)
17 January 2026
Reply from Sofology - Stoke-on-Trent
Thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
James was great
James was great, helping us with our questions and very patient. I would definitely recommend Sofology
17 January 2026
Reply from Sofology - Stoke-on-Trent
Thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Reply from Sofology - Stoke-on-Trent
thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Great experience
Really great experience at Sofology Stoke thanks to Leon.He was very personable and made buying our new sofa really easy; he provided clear, non pressurised information, leaving the decision making entirely to us.
Excited to receive it and spread out in front of the TV with the dog 🤟🏼 thanks so much
11 January 2026
Reply from Sofology - Stoke-on-Trent
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
Reply from Sofology - Stoke-on-Trent
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
Help to choice
Samantha was very polite and knowledgeable. She made us feel at ease did not pressure us. Our final choice with her help met all our requirements.
13 January 2026
Reply from Sofology - Stoke-on-Trent
Thank you for this great review Alf :-)
I had a few questions which were all…
I had a few questions which were all answered. Information on other items and delivery all explained. Made a purchase two chairs.
9 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Would like to thank Sandra for making…
Would like to thank Sandra for making us feel welcome when we came into the store today at Sofology in Stoke, she made us feel at ease and answered any questions professionally - very pleased
12 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Stoke-on-Trent
Thank you so much for your 5-star review!
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