Sofology - SwindonReviews 

2,114
TrustScore 5 out of 5

4.9

Unit 1, Wootton Bassett Road, SN5 8WF Swindon, England, GB


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Rated 5 out of 5 stars

My partner and I visited the Swindon branch today and had a brilliant experience, largely down to Nick. He made the whole process easy and enjoyable, incredibly knowledgeable, great to talk to, and ju... See more

Company replied

Rated 5 out of 5 stars

We saw a sofa in your shop a few weeks back and fell in love with the style, we went back a few weeks after and met a lovely member of staff who welcomed us and offered us great service from start to... See more

Company replied

Rated 5 out of 5 stars

Having already been into a DFS next door with no luck, we weren't too hopeful, but the assistant Shanelle was extremely helpful without being overbearing. We had two children with us, it was near to c... See more

Company replied

Rated 5 out of 5 stars

Recently visited the Swindon store and were greeted and assisted by Kai. His professionalism and knowledge was outstanding, he was so helpful & patient despite our many questions! We went home to meas... See more

Company replied


Company details

  1. #26 of 93 best companies in Sofa store
  2. #14 of 53 best companies in Furniture Accessories
  3. #76 of 400 best companies in Home Furniture Shop
  4. #59 of 233 best companies in Homewares Shop
  5. #26 of 114 best companies in Living room shop
  6. #11 of 25 best companies in Upholstery shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit 1, Wootton Bassett Road, SN5 8WF, Swindon, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

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4.9

All reviews

(2,114)

18,606 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service

All staff very helpful especially Shanelle in the Swindon branch

8 March 2026
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Reply from Sofology - Swindon

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

We enjoyed our experience

We toured the dfs. store which looked and felt very clean and well lit. So straight away welcoming, Lots to choose from. Luckily we knew what we were looking for. At the top of the store we both saw what we were looking at. We were treated to a lot of good information from. Marta and within the hour we had bought our two seater settee and matching. armchairs.

4 March 2026
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Reply from Sofology - Swindon

Thank you for awarding us 5 stars Dorothy :-)

Rated 5 out of 5 stars

Both visits were great

Both visits were great. Shanelle was very helpful, knowledgeable and not pushy. An asset to the store! We went home and measured up and returned a couple of days later where Nick answered a few more questions and we ordered! Now just waiting for the delivery, lead time gives us the opportunity to redecorate and also get rid of old sofa and recliners!

25 February 2026
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Reply from Sofology - Swindon

Thank you so much for your 5-star review!

Rated 5 out of 5 stars

Amazing customer service!

Amazing customer service! We needed 3 sofas and Shanelle immediately got us sorted with options and ran through everything we needed to know. Genuinely such a great sales experience just can't wait to actually have the sofas now!

28 February 2026
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Reply from Sofology - Swindon

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Marta

Marta! So kind and patient. Also thank you Nick for the cappuccino

27 February 2026
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Reply from Sofology - Swindon

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Rated 5 out of 5 stars

Kai was helpful and friendly as soon as…

Kai was helpful and friendly as soon as we walked through the door. Made it really easy to choose our new sofa

22 February 2026
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Reply from Sofology - Swindon

Hi there, thank you for your review. Another great review for Kai, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly staff, no hard sell. We were left to browse and not feel pressured.
Shanelle was very helpful answering all our concerns about the sofa fitting through the doors.

21 February 2026
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Reply from Sofology - Swindon

Hi there, thank you for your review. Another great review for Shanelle, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Zenyol and team in Swindon

Zenyol and team in Swindon were incredible, we had an awkward brief and within seconds the team came together to brainstorm options for us. We weren’t expecting to find something so suited to us. Thank you!

17 February 2026
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Reply from Sofology - Swindon

Thank you for awarding us 5 stars Hannah

Rated 5 out of 5 stars

Helpful assistance that did not…

Helpful assistance that did not pressure for a purchase

16 February 2026
Sofology - Swindon logo

Reply from Sofology - Swindon

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Great Customer Service

Great Customer service by Kyle

15 February 2026
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Reply from Sofology - Swindon

Hi there, thank you for your review. Another great review for Kyle, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Very good experience

Very good experience, Very happy and cheerful employee. Happy with sofa options.
Thank you especially to Kai

15 February 2026
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Reply from Sofology - Swindon

Hi there, thanks for your 5-star review, we really appreciate the feedback!

Rated 5 out of 5 stars

Great sofa and a good price

Great sofa and a good price, Shanelle was very helpfull and knowledgeable about the sofa along with top tips for aftercare of the sofa.
I would definitely recommend going to Sofology.

14 February 2026
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Reply from Sofology - Swindon

Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!

Rated 5 out of 5 stars

The salesperson who helped me…

The salesperson who helped me understand the different cushions and fabrics. There was no hard sell, but he was very helpful and this made me go back with my husband and order the sofas

14 February 2026
Sofology - Swindon logo

Reply from Sofology - Swindon

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Very pleased with our visit!

Very pleased with our picture and Nick that helped us with any questions was very knowledgable and very helpful. No heavy salesperson interrupting our visit but on hand if we needed anything. Would highly recommend Sofology to friends and family plus the Latte was lovely !!!!

13 February 2026
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Reply from Sofology - Swindon

Thank you for awarding us 5 stars Mrs Franklin

Rated 5 out of 5 stars

Thanks Nick! Great experience

Thank you to Nick for the fantastic experience we had buying our sofa. Whilst of course we fell in love with the sofa and cannot wait to receive it, the buying experience itself was superb! He was perceptive in understanding what we were looking for, helpful in making the process smooth and just a good fun guy to deal with. Thank you very much!

11 February 2026
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Reply from Sofology - Swindon

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Nick. Have a great day 😊

Rated 5 out of 5 stars

Helpful

Helpful, quick service

8 February 2026
Sofology - Swindon logo

Reply from Sofology - Swindon

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

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