Sofology - Thurrock Reviews 6,006

I had an extremely disappointing experience with Sofology.

I spent £8,000 on two sofas, and both were delivered faulty from day one. It was very difficult and time-consuming to get through to customer service to report the issues. Once the faults were finally logged, replacement parts were sent — but this took between two weeks to a month each time. To make matters worse, the parts arrived faulty on three separate occasions.

After the correct parts eventually arrived, technician visits were arranged. However, despite at least seven separate visits — each requiring me to stay home all day — the faults were never properly fixed.

It has now been almost a year, and both sofas are still not in working condition. I requested a refund or replacement, but instead I was offered just £50 as compensation. This is frankly unacceptable considering the amount of money spent and the ongoing inconvenience.

I am left with two faulty sofas in my home, £8,000 out of pocket, and a year of wasted time and frustration. This has been an incredibly stressful and disappointing experience.

I would not recommend this company based on my experience.

Steve served us today. He was very nice and went out of his way to be super friendly and helpful, made us feel at ease throughout the whole process, and was very informative about the Sofa that we wanted to buy. Thank you!

Great service

Steve was very welcoming and chatted as we were old friends. He applied no pressure at all which was most rehefresting. He explained very clearly and to the point, I have chatted to sales persons but with Steve it was rehefresting. Very good sales person. I have never been in sofology before and I felt the quality was good and just what I was looking for. Overall a good experience.

Excellent Service! Jon was very thorough and went through every option.

Steve at Lakeside was very attentive and knowledgeable, we were very pleased with his fantastic customer service.

We visited the Thurrock store today we was welcomed by Steve he couldn’t have been more helpful he answered all our questions and made us feel very comfortable
We decided to make a purchase and he explained everything in detail

Brilliant customer service. Helpful without trying to force a sale. Great first experience!

Excellent service in store, never felt under pressure, whilst been given all the information we needed to make an informed decision. Placing the online order was also very easy, and quick. Thank you.

Very quick with the sign up for 0% chose sofa 20 mins and done

Sadd was very honest and helpful in regards to what would work for myself and in my home. He gave a lot of time to us when visiting today. He was super friendly too and we actually went back asking for him specifically to deal with the purchase, he gave us a a few options as to what would suit us which was nice.

Went into Thurrock Sofology, just for a look around,assistant welcomed us and left us to browser. Spotted something we liked ,called Terese over,she was so helpful.
We ended up buying a sofa thanks to Teresa.

We had a fantastic experience and a wide range of choices. Fern, our customer support representative, was incredibly helpful patiently explaining all the options.

Jon explained everything and we’re looking forward to have our sofa delivered, good service, can recommend.

Alom and Saad delivered outstanding customer service from start to finish. They were extremely professional, polite, and genuinely helpful, taking the time to listen and ensure everything was handled perfectly. Their positive attitude, clear communication, and willingness to go the extra mile made the entire experience smooth and stress-free. It’s rare to come across such well-mannered and dedicated individuals, credit to them both for providing truly excellent service. Highly recommended!

Purchased 2 sofas today having had great advice from Steve at the Lakeside branch. He spent a lot of time with us helping us make the right choice . Very friendly and very knowledgable about all their products

Wide range of products to choose from. Easily adapted - colours, materials etc…
No hard sell from store assistants.

Well please definitely recommend went in there very nice people just left us to look around no pressure and we found just what we wanted thanks to mr saad very nice and helpful man

A really relaxing and unpressurised experience due to the welcoming and friendly nature of the sofology salesman Saad. He was friendly and informative and explained everything clearly. 10/10 from me. You got a great guy there .

John was really helpful and patient thanks john