Amz made us feel at ease. There was no pressure to buy or aggressive sales tactics, which most people hate. He just provided information, was very helpful and made us feel comfortable. We only popped... See more
Company replied
Location
Switch locationUnit E4, Lakeside Retail Park, West Thurrock Way, RM20 1WN Thurrock, GB
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See what reviewers are saying
Stephen was very good at his job as a salesman for sofology, polite, helpful, answered any question we asked, made a lovely cup of tea. We are now waiting for our furniture to arrive.
Company replied
I ordered on the phone after visiting in store. Ameet was a great help and walked me through the whole process, stayed on the phone the whole time and was extremely friendly and helpful! Excellent cus... See more
Rob, our Customer Service Assistant was great, helpful and very informative. Sofology is a great store, clean, tidy and very well presented. All the sofa's are lovely, colours choices are amazing... See more
Company replied
Company details
- Sofa store
- also in
- Furniture Accessories
- Home Furniture Shop
- Homewares Shop
- Living room shop
- Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit E4, Lakeside Retail Park, West Thurrock Way, RM20 1WN, Thurrock, United Kingdom
4.9
Excellent
6k reviews
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Sales staff were excellent
Sales staff were excellent - a perfect balance of casual professionalism and attention, as well as comprehensive product knowledge. Who knew that buying a sofa could actually be a pleasant experience? Just hope my order arrives on time and is in order.
6 April 2026
Reply from Sofology - Thurrock
Thank you so much for taking the time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Reply from Sofology - Thurrock
Thank you for awarding us 5 stars Lee.
Reply from Sofology - Thurrock
Thanks for this fabulous review. We appreciate you sharing it with others!
Best salesman EVER!
Steve is the best salesman ever. I had my heart set on the Bellagio corner sofa but it was measuring too much of a tight fit for our home. I wont lie, I was gutted. My husband started to look at other sofas when Steve had a light bulb moment. A 3 seater! Once we measured up it meant we could buy the 3 seater, a foot rest (its massive) and a love chair (also HUGE) Its all thanks to Steve's quick thinking. The Bellagio is a HUGE suite of furniture and were thrilled that we got what we came in for. Steve was so friendly mannerly and polite and doesnt make a bad cuppa either. He was really knowledgeable about the product and his quick thinking saved the day. Were two very happy customers and I know the kids are going to love relaxing and having movie nights in comfort. We're so excited for it to be delivered.
2 April 2026
Reply from Sofology - Thurrock
Movie night with the Newmans sounds amazing! We are so pleased to hear that Steve was so helpful during your visit :-)
Reply from Sofology - Thurrock
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Reply from Sofology - Thurrock
Hi there, thank you for your review. Another great review for Jon, we will make sure to pass this on! Have a nice day.
MISS SOLD ⚠️⚠️⚠️
MISS SOLD ⚠️⚠️⚠️
Absolutely shocking experience. We bought two recliner sofas in “Nutmeg” and they are NOTHING like what’s shown in the showroom—completely different colour and far worse quality.
We checked the swatch and even used the room visualiser before buying, yet what turned up looks nothing like what we were sold. This feels completely misleading.
When we complained to Sofology, we were dismissed and told it’s “the correct colour” and that nothing could be done—no accountability at all.
The sofas themselves are poorly made—stitching doesn’t line up, cushions are uneven, and the legs are wonky. These are NOT the same as the showroom models.
Save your money and go elsewhere. Avoid at all costs.
7 April 2026
Unprompted review
Reply from Sofology - Thurrock
Hi Robert, we are sorry to hear that you are unhappy. If you would like to discuss this further please send an email to social.media.complaints@sofology.co.uk with your order details and complaint and we will take a look at your order.
Corner sofa purchased
Lovely light, bright showroom with lots of choice for sofa, chairs & other furniture.
All clean & tidy.
Staff very helpful & in my experience not pushy in the slightest.
Sofa brought with 4 hrs interest free credit & delivery date not to far away!
6 April 2026
Reply from Sofology - Thurrock
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Reply from Sofology - Thurrock
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Thurrock
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
I had been two 4 sofa shops and…
I had been two 4 sofa shops and Sofology was my last hope! Went in and fell in love with a sofa! Rob approached us, he was fabulous not over powering nor pressurising! He gave us all the details we needed in seconds was so knowledgeable! The process of buying the sofa he made really simple! Followed up with a call to confirm everything! Thanks so much Rob as I hate shopping as the staff normally hound you and drive me mad! But you was friendly and made it so simple!
2 April 2026
Reply from Sofology - Thurrock
Hi there, thank you for your review. Another great review for Rob, we will make sure to pass this on! Have a nice day.
Rob was really helpful and patient with…
Rob was really helpful and patient with us when making our decision .
1 April 2026
Reply from Sofology - Thurrock
Thank you for sharing :-)
Attractive showroom, helpful staff
Attractive showroom with helpful but not pushy staff.More choice than any other showroom we visited.
30 March 2026
Reply from Sofology - Thurrock
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Thurrock
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Reply from Sofology - Thurrock
Hi there, thank you for taking the time to leave a 4-star review. It's great to hear feedback like this!
Great service
Rob sold me a sofa, he was warm and friendly and very helpful. I can’t wait for it to be delivered.
26 March 2026
Reply from Sofology - Thurrock
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Thurrock
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Staff helped me so much.
Staff helped me so much.. This is a unique colour and sofa... I just had to get it.. Wish the delivery date was sooner tho that would be a touch . But overall absolutely brilliant
26 March 2026
Reply from Sofology - Thurrock
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you. It'll be worth the wait, we promise!
Reply from Sofology - Thurrock
Exciting, Exciting, Exciting!
Significant long delivery wait times
This is the third sofa we have purchased with Sofology. We decided to purchase the third sofa end of 2025 with Sofology even though we had seen other sofas we liked and those that were a lot cheaper, we wanted to go with a comany that we had used before. Unforetunately this time round the service we have received from Sofology has been very disapointing. We were told up to 10 weeks delivery time and we are currently on week 14 with no delivery date in sight. They have pushed back the date three times now, and now I have been told they cannot confirm it will even be delivered in the next few weeks. I paid in full three months ago thinking we would of had delivery by now.
I used to recommend Sofology to family and friends and that will no longer be the case. This will be our final purchase with them.
27 March 2026
Unprompted review
Reply from Sofology - Thurrock
Please email social.media.complaints@sofology.co.uk with your order details and the details of your complaint and we will take a look at this.
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