Sofology - Wednesbury Reviews 3,496

Sales assistant was very helpful and polite.

Wide choice of sofas and very helpful assistants who explained everything very well

Over the moon with my new sofa great service
Thank you

Came in to potentially get a new sofa, left with a complete living room redesign thanks to Patrycja, she even offered to come and help us choose flooring, give the woman a pay rise!

Very good customer service

We saw two sales assistants on two separate occasions. Both had excellent product knowledge and navigated the pricing through the IT system with speed and skill on a range of the options we had shortlisted.

Harrison was brilliant. He was helpful, non-pushy and knowledgeable. He provided us with more useful nuggets of information than DFS, the Italian place and Oak Furniture store. We appreciate good customer service and Harrison delivered.

Quick and easy

I bought a Sofa from sofology the Allure corner sofa. The sofa did not even survive 5 months of use. The leather started to peel in different areas. Reason was given we were using the sofa. A sofa is not for show is it is for use, my hands will go on there so will body oils. It doesn't mean the sofa should start to detoriate so early. I understand a year or 2 after sofas looses their look but it shouldn't peel to the point where the white cushion is showing. Im definitely sure this is not pure leather its mixed with plastics. I bought the sofa for nearly £4000 pounds. Please save yourself and do not buy from sofology. The worst quality sofa I have ever seen and used

Great customer service. Only thing to improve was the wait on the sofa. 11weeks until it will be delivered!

Would highly recommend Yameen (Yammy) at Sofology Wednesbury. Recently purchased 2 new sofas over the May Bank Holiday. Yameen was polite, professional and adopted the no pressure sales approach which was perfect. I found him very helpful, knowledgeable and a pleasure to do a deal with. Thanks for a hassle free customer experience and keep up the great work! Danny

I liked the fact we were not harassed on entering, but when asked for help, it seemed above them as they all looked at each other, deciding who should come.

I’m very pleased with my service very helpful. Explained everything in detail details.

Friendly and not pushy. Tended to allow you to browse the shop and willing to help when required.
Better range and quality product than from other outlet's.

We’ve just left the store after buying a new chair for my dad. By far the most amazing staff and atmosphere of all of the stores, we visited them all! Patrycja was brilliant, so helpful and took extra time to make sure my dad was happy with everything and able to use the technology. All of the staff were helpful and approachable without ever feeling pushed, harassed or hovered over.
We will be back when it’s time for our next sofa! Thanks

I have already completed a review and submitted it. We are extremely happy with staff, service and overall excellent experience 😀

Very clean store, welcoming sofologist who helped me find the sofa I'd seen on the website. Explains all options in the range and was very knowledgeable, no pressure at all to purchase anything

We had a fantastic service from Yameen at Sofology. He was very friendly, helpful and patient with us whilst we decided between two sofas we liked and the colour we wanted. He was also very knowledgeable and answered all our questions. He offered us lots of different options and went through different payment plans available. He gave us ample time to decide and never rushed us. He is a credit to the Sofology team.

Staff were very informative and also gave us time to think about our choice. There was no pressure on us to purchase which was very reassuring

We were greeted in a friendly manner and helped through the purchase by Abs in the Sofology Wednesbury store. The transaction was pleasant and seamless.