When we walked in we were greeted by Tim, he welcomed us and we had a quick chat then he left us to look round. We didn't feel overwhelmed or pressured into buying which is refreshing. We left to look... See more
Company replied
Location
Switch locationClifton Moor Retail Park, 10 Hurricane Way, YO30 4XU York, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
In January we had very good help and advice from the store manager. In April we returned to place an order for a 4 seater and 2 seater sofa and had excellent support from Chris Harper Barrett. The who... See more
Company replied
Approachable, knowledgeable staff without the "hard sell". Honest advice which means you leave the store confident you have made the right decision.
Visited York’s Sofology for a second time staff were welcoming and friendly lovely sofas. James was great he explained everything well to do with the sofa care kit etc however didn’t know about the de... See more
Company replied
Company details
- #26 of 90 best companies in Sofa store
- #13 of 52 best companies in Furniture Accessories
- #80 of 400 best companies in Home Furniture Shop
- #58 of 230 best companies in Homewares Shop
- #28 of 116 best companies in Living room shop
- #9 of 24 best companies in Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Clifton Moor Retail Park, 10 Hurricane Way, YO30 4XU, York, United Kingdom
4.9
Excellent
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The sales person Tim Jones was very…
The sales person Tim Jones was very helpful and informative. Ordering a new sofa was straight forward.
14 March 2026
Reply from Sofology - York
Hi there, thank you for your review. Another great review for Tim, we will make sure to pass this on! Have a nice day.
Very friendly and helpful staff.
11 March 2026
Reply from Sofology - York
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Sofology york experience
Gemma left us alone to look round but was there if we needed her help. She was very knowledgeable about all the products.
13 March 2026
Reply from Sofology - York
Hi there, thank you for your review. Another great review for Gemma, we will make sure to pass this on! Have a nice day.
Great service
9 March 2026
Reply from Sofology - York
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
James and Gemma was a great help…
James and Gemma was a great help towards us buying the items
Thank you
11 March 2026
Reply from Sofology - York
Thank you for sharing your experience :-)
Really good service from Tim Jones…
Really good service from Tim Jones today. Shopping made easy and pleased with my purchase
11 March 2026
Reply from Sofology - York
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Very good
Very good - stayed open to complete sofa order.
Assistant very welcoming
Price of extras not clear
7 March 2026
Reply from Sofology - York
Hi there, thank you for your lovely feedback! We’re really glad to hear our team made you feel welcome and were able to stay open so you could complete your order - that’s exactly the kind of service we aim for. We also appreciate you highlighting the point about the pricing of extras. Clear and transparent pricing is really important, so we’ll make sure this feedback is shared with the team to help us improve the experience for future customers.
Very friendly
Very friendly, knowledgeable staff. Everything very well explained. Would definitely recommend buying from Sofology. 10/10
6 March 2026
Reply from Sofology - York
Thank you for awarding us 5 stars Mrs Rigden!
Lovely lady who looked after us and…
Lovely lady who looked after us and made everything very easy and simple, although delivery is still to happen.
But so far , so good.
8 March 2026
Reply from Sofology - York
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Really helpful staff
Really helpful staff, knowledgeable about products, friendly and responsive (without being intrusive). Got a great deal on an ex-display sofa.
8 March 2026
Reply from Sofology - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - York
Hi there, thank you for your review. Another great review for Nadine, we will make sure to pass this on! Have a nice day.
Very polite and helpful staff
Very polite and helpful staff , not pushy or pressured into anything , answered all my questions and explained everything , I ordered a sofa got home and measured and was too. Big , I called to change sofa and it was so easy staff were very understanding and helpful. Couldn’t be more simple and stress free
24 February 2026
Reply from Sofology - York
Thank you for this great review Miss Bellamy!
Great advice & guidance given by Tim at…
Great advice & guidance given by Tim at the York store. Thank you for helping us decide on our purchase.
7 March 2026
Reply from Sofology - York
Thank you for awarding us 5 stars!
Sofology York
Sofology York - what a great experience buying new sofas thanks to Tim. Great guy, knows his stuff, no pressure selling techniques just a real willingness to help. Great job!
6 March 2026
Unprompted review
Reply from Sofology - York
Thank you for awarding us 5 stars :-)
Great service from James at the York…
Great service from James at the York store.
Knowledgable, professional and friendly and manages our expectations.
Sofa arrived on time and is perfect, exactly as expected.
3rd time using sofology and can highly recommend
26 January 2026
Reply from Sofology - York
Thank you so much for your kind words! 😊 We’re thrilled to hear James at our York store provided such a knowledgeable and friendly experience. It’s fantastic that your sofa arrived on time and is just what you expected. We really appreciate your loyalty, being your choice for the third time means a lot! 🛋️✨
Tim Jones, an outstanding individual
Tim Jones is the best salesman
Patient and helpful.
Great products, well explained and adapted to suit our needs.
Feel valued and very well looked after.
Tim is a credit to Sofology
5 March 2026
Reply from Sofology - York
Thank you for the fantastic feedback! 😊 We’re thrilled to hear Tim looked after you so well and made you feel valued. He’s a real credit to the team, and we’ll be sure to share your kind words with him. 🛋️✨
Sofology York: excellent customer service
Sofology were a great help to me. In particular I dealt with Nadine Bland in York. She was very knowledgeable, straight talking with no pushy sales. The service was efficient and excellent,
3 March 2026
Reply from Sofology - York
Thank you for awarding us 5 stars Mr Batterton
Staff were friendly and knowledgeable
Staff were friendly and knowledgeable, and even made me a coffee.
1 March 2026
Reply from Sofology - York
Thank you for choosing Sofology!
Wonderful store with helpful staff.
We were left to browse on our own and were not hassled by staff. Chris introduced himself when we arrived at the store and said if we needed help just to let him know. We spent nearly 2 hours testing out lots of sofas and finally decided on one.
25 February 2026
Reply from Sofology - York
We are pleased to hear that you found your perfect sofa :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.