Soho Home Reviews 822

A huge thank you to Soho home and Sophie (who is simply amazing). Excellent customer service great warm and friendly communications style. Always happy to help and ensure maximum customer satisfaction.
Thank you!

Laura K was too kind and helpful! A+

I was really impressed with how quickly my query was responded to, especially in the run up to Xmas! Now I have all the info I need to confidently place my order. Thank you Laura for your attention to detail and efficiency!

Laura @ Cowshed is a legend and helped me out massively with using a gift card - hugely appreciated and has reinstalled my faith in good customer service!!!!! Thank you Laura + Cowshed xxxx

The customer service is excellent and beyond my expectation.

Recently I purchased a floor lamp online via Soho Home website. When it's been delivered the shade was missing (during delivery) while I had difficulties assembling the rest parts. So I emailed their customer support.

Daisy, the support agent helped me solve the issues very smoothly and effectively. She immediately arranged a replacement shade to be delivered to me. A digital copy of instruction was attached in the email. Daisy also provided me with some guidance on the specific issue that I was facing.

Initially, it was a little disappointing when the shade was missing. But thanks to the customer service especially Daisy, my problems were all solved. I'm satisfied with the high quality of services that Soho Home had provided. I'll be happy to shop with Soho Home again and I'm confident to recommend them to my friends.

Friendly, helpful and they sort any issue out quickly! Spoke to Jill, who dealt with my refund quickly. Will be shopping again!

Jill in Soho Home was fantastic, replacing a lamp that was faulty with speed and ease. She is a credit to the company. I am impressed.

Having visited the Chelsea store I can only say my husband and I both agree that we had an excellent customer experience. Firstly the store is beautiful ! Secondly we were treated by very friendly and welcoming staff.We had the good fortune to ask Vance Stringer for assistance and found him to be extremely knowledgeable and helpful and offered great advice too.We later placed an order with Vance but I should say not before multiple telephone and email communications with Vance, all dealt with quickly and nothing felt too much trouble.

Jill was super quick in responding and she fixed my delivery issue in less than five minutes! Top service I’m so grateful! Thanks Jill

Chloe the problem solver

We were having issues with replacement cushions on a sofa we bought - whilst the drawn out process was far from ideal, Chloe grabbed the issue with both hands and resolved it diligently and with tenacity. If you have any issues, make sure you request her assistance for a swift and painless resolution

Sophie was amazing with helping me with a parcel delivery and super efficient - thank you!

Every time i talk to customer service for sohome they have been so quick to respond and helpful. Today it was no difference! Jill N. helped and resolved my problem in no time. Not only are their products amazing but so is there team!

Customer service is non-existent. Still waiting on an order to be delivered and have enquired about it twice via the usual channels but with no response. For the price point the customer service needs to be miles better.

Despite myself and Soho Home being catastrophically let down by their transport carrier Wincanton Laura was fantastic at resolving the issues and coordinating with myself and the Wonderful Clarck & Rose Aberdeen to carry out the delivery.
Many thanks Laura.

Responsive customer service: the whole team has been responsive to queries and helped with the delivery of items to a site that required specific delivery times.

Sophie was invaluable.

Jill was so responsive and a huge help. When we couldn't execute Plan A, she helped pivot to Plan B and really did me a solid!

I had to contact Soho Home help line about a lack of an email confirming my order (this was completely my fault for mis entering my email). Gab was extremely kind and helpful taking care to establish all the personal and order details before releasing the confirmation. All Gab’s responses were prompt, courteous and helpful.

I recently worked with Gamze from Soho Home to design and furnish my apartment in Berlin, and the experience has been nothing short of outstanding.

Gamze has a remarkable eye for balance, materials and atmosphere, and she managed to seamlessly combine the signature Soho Home aesthetic with my own taste and long-term vision. The result is a space that feels refined, harmonious and beautifully curated – truly a reflection of who I am.

What truly sets her apart is her ability to understand not just what looks good, but what feels right. She now also advises me on pieces beyond this project, and every suggestion she makes aligns perfectly with the style we’ve developed together.

I will absolutely continue working with her on future projects.
If you value thoughtful design, a cohesive home atmosphere and a designer who genuinely listens and elevates your ideas, I cannot recommend Gamze from Soho Home highly enough.

Five stars without hesitation.

Adnan was really helpful when I needed two separate orders combined: made the whole thing a breeze! The customer service from Soho Home is always excellent.

I love all the products I’ve received, and had an especially great experience with Gamze who helped me to source the perfect pieces for my home. Would definitely recommend the interior design service with Gamze!