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Rated 5 out of 5 stars

Solace is my favorite. Best flavors and great prices! My only complaint is they don't use UPS or FedEx for delivery. Using USPS the order always takes extra days because it passes by my location and... See more

Rated 2 out of 5 stars

Ordered some Nic salt on November 23rd and it never did arrive. I've never had any issues before, and I sent an email about this issue but have not heard back yet. Maybe the issue is USPS delays, it w... See more

Company replied

Rated 5 out of 5 stars

I have been buying Solace nic salts for almost 3 years and it is at the very top of the best made the flavor is unmatched and quality is as good as it gets. Shipping is always on time so I have absolu... See more

Company replied

Rated 5 out of 5 stars

Love love this company and their products. My favorite is the Banana Dragonberry Salt and the Dragonfruit Menthol Salt. You can tell it is quality e liquid and nicotine. Also the customer service I re... See more

Company replied

Company details

  1. Electronic cigarette store
  2. Tobacco shop

Information provided by various external sources

We are on a mission to provide an effective alternative to the millions of people using cigarettes. Our award winning flavors are designed for inhalation and use the highest quality ingredients. Pick up a bottle of Solace online today.


Contact info

3.9

Great

TrustScore 4 out of 5

749 reviews

5-star
4-star
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Rated 5 out of 5 stars

Great fast delivery!!

26 April 2020
Unprompted review
Solace Vapor logo

Reply from Solace Vapor

Misty, thanks for taking the time and leaving us such a great review. Solace strives to deliver excellent customer service and we will ensure you always enjoy same high quality of products and services as you have.

Rated 5 out of 5 stars

Fast shipping h and my favorite juice…

Fast shipping h and my favorite juice love this brand

26 April 2020
Unprompted review
Solace Vapor logo

Reply from Solace Vapor

Andrew, we appreciate you leaving us such an incredible review. Customer satisfaction is our top priority and we are very happy that you are satisfied with our products and services. We highly value your positive feedback!

Rated 5 out of 5 stars

Shipped super fast!!!

26 April 2020
Unprompted review
Solace Vapor logo

Reply from Solace Vapor

Connie, thank you so much for taking the time and sharing your experience with us. That is so great to hear, we are extremely happy that your package arrived faster than expected. Please do not hesitate to contact us if we can help you with anything, we are always here for you!

Rated 5 out of 5 stars

Excellent service

Excellent service, no problems

26 April 2020
Unprompted review
Solace Vapor logo

Reply from Solace Vapor

Patricia, we appreciate your amazing review. Our goal is to deliver excellent customer service and your review reaffirms the hard work we put in every day. Thank you for such positive feedback!

Rated 4 out of 5 stars

Got here quick.

My juice got here to the east coast quick, in about a week.

25 April 2020
Unprompted review
Solace Vapor logo

Reply from Solace Vapor

Martin, thank you so much for sharing your experience with us. It is so great to hear that your package arrived faster than expected. Customer satisfaction is our top priority and please do not hesitate to contact us if we can be of any help.

Rated 2 out of 5 stars

Expensive here. Cheaper elsewhere.

The prices reflect direct from the supplier are ridiculous. The exact same product is found significantly cheaper else where and includes free shipping on orders over $100. Definitely will not purchase again. Time to find a new brand. It’s a shame because I happen to like the flavor. So, this is more of a review of Solace Vapor as a whole. Customer service is good. Prices are outrageous.

25 April 2020
Unprompted review
Solace Vapor logo

Reply from Solace Vapor

Alex, we really appreciate you sharing your feedback with us. As a brand and manufacturer, our top priority is to produce the highest quality and safest e-liquids for our customers and we have been agreed upon these prices for a very long time. If you are seeing our juices are being sold at a very low price somewhere else, please send us an email at info@solacevapor.com and we will take a deeper look into this. Customer satisfaction is our top priority and thank you for bringing this to our attention!

Rated 5 out of 5 stars

Great and speedy service.

25 April 2020
Unprompted review
Solace Vapor logo

Reply from Solace Vapor

Brian, thank you for such a great 5-star review. Solace always strives to deliver excellent customer service and we are very happy that you had a great experience with us. We appreciate your positive feedback!

Rated 5 out of 5 stars

I have tried many mint vape juice but…

I have tried many mint vape juice but this one is by far the best.

24 April 2020
Unprompted review
Solace Vapor logo

Reply from Solace Vapor

Steve, thank you for such an amazing review. As a brand and manufacturer, our top priority is to produce the highest quality and safest e-liquids for our customers and we will ensure you enjoy the same high quality products and services as you have.

Rated 1 out of 5 stars

My last order was shipped the same day

My last order was shipped the same day. My current order its been 3 days still has been shipped

24 April 2020
Unprompted review
Solace Vapor logo

Reply from Solace Vapor

Dear Sabine, thank you for sharing your feedback with us. We are so sorry that you have not received an email confirmation but you placed the order on Monday, your package got shipped out on Tuesday and the expected delivery date is Saturday, April 25. Our customer service team already emailed you the tracking number of your order. Also, please be aware that with the 1st class standard shipping, it takes 3-5 business days for the package to arrive. We are really sorry for any inconvenience. Please feel free to reach out to us if we can be of any help, we are always here for you!

Rated 5 out of 5 stars

Thanks guys

Thanks guys! Local shop was closed and that really helped me out. Cigarette free for 15 months now! Great product, great service, thanks guys!

23 April 2020
Unprompted review
Solace Vapor logo

Reply from Solace Vapor

Phil, thank you so much for taking the time and sharing such an incredible review. We are so happy that you are satisfied with our products and services. That is so great to hear! Customer satisfaction is our top priority and we will ensure you always enjoy same high quality of products and services as you have. We appreciate your positive feedback!

Rated 5 out of 5 stars

Great products

Great products. Was shipped and received so quickly. Definitely will purchase again and again

23 April 2020
Unprompted review
Solace Vapor logo

Reply from Solace Vapor

Paula, we appreciate you taking the time and sharing such a wonderful review. We are so happy that your package arrived faster than expected. Please know that we are always here to help you with anything you need. Thank you for such positive feedback.

Rated 5 out of 5 stars

Love the product

Love the product and the customer service was amazing! There was a hiccup in my order, and they assured me it would work out, and it did and they personally kept me updated :)

23 April 2020
Unprompted review
Solace Vapor logo

Reply from Solace Vapor

Devan, we appreciate you taking the time and sharing such an incredible review. We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. Thank you for such positive feedback!

Rated 5 out of 5 stars

Bomb juice

Your juice has never disappointed I have not tried them all maybe 6 or 7 of them none of them disappointed all were better than expected can't wait to try to the rest keep up the good work

Thank you
Sean Polo

22 April 2020
Unprompted review
Solace Vapor logo

Reply from Solace Vapor

Sean, thank you so much for taking the time and leaving us such a wonderful review. As a brand and manufacturer, our top priority is to produce the highest quality and safest e-liquids for our customers and we will ensure you enjoy the same high quality products and services as you have. Thank you for such positive feedback!

Rated 5 out of 5 stars

Fast shipping

Fast shipping. Great product. Great service.

22 April 2020
Unprompted review
Solace Vapor logo

Reply from Solace Vapor

JB, we appreciate your 5-star review. We put customer satisfaction as our top priority and we are so happy to hear that. Please do not hesitate to contact us if we can help you with anything. We highly value your feedback!

Rated 5 out of 5 stars

Just what I was looking for!

22 April 2020
Unprompted review
Solace Vapor logo

Reply from Solace Vapor

Brenda, thank you for taking the time and leaving us such a great 5-star review. We are so happy that you had a great experience with us. Please do not hesitate to contact us if we can be of any help, we are always here for you!

Rated 3 out of 5 stars

Great site, Bold Tobacco, not so great.

The website is easy to use, the price is good and my order was fulfilled quickly. I ordered the Bold Tobacco flavor and did not care for it. To me it has a chemical aftertaste that is hard to get gid of. Will order from you again, but will stick with the Creamy Tobacco flavor that I love!!

22 April 2020
Unprompted review
Solace Vapor logo

Reply from Solace Vapor

Billy, thank you for taking the time and sharing your experience with us. We are so sorry that you did not like the Bold Tobacco flavor. Please know that as a brand and manufacturer, our top priority is to produce the highest quality and safest e-liquids for our customers. We highly value your opinion!

Rated 5 out of 5 stars

Fast shipping & easy ordering

Fast shipping & easy ordering! I love Solace!

21 April 2020
Unprompted review
Solace Vapor logo

Reply from Solace Vapor

Dear Amber, we appreciate your amazing review. We put customer experience and satisfaction as our top priority and Solace always strives to deliver excellent customer service. Thank you for such positive feedback!

Rated 5 out of 5 stars

Delivered quickly with no cost

Delivered quickly with no cost. Great flavors and quality product.

21 April 2020
Unprompted review
Solace Vapor logo

Reply from Solace Vapor

Johnny, thank you so much for such an amazing review. As a brand and manufacturer, our top priority is to produce the highest quality and safest e-liquids for our customers and we will ensure you enjoy the same high quality products and services as you have.

Rated 5 out of 5 stars

Fast shipping

Fast shipping, good product.

21 April 2020
Unprompted review
Solace Vapor logo

Reply from Solace Vapor

Kyle, thank you for taking the time and leaving us such a great 5-star review. Customer satisfaction is our top priority and we are very happy that you had a great experience! Your feedback is highly appreciated!

Rated 5 out of 5 stars

Great experience will order again!

21 April 2020
Unprompted review
Solace Vapor logo

Reply from Solace Vapor

Firecracker, thank you so much for sharing your experience with us. We are so glad that you are satisfied with our services. Please do not hesitate to contact us if we can help you with anything. We appreciate your positive feedback!

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