Solar Battery Group Reviews 

1,297
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 630 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and efficient installation process, highlighting a smooth overall user experience. Many people commend the staff for being professional, helpful, and friendly, often noting their punctuality and tidiness. Reviewers are also pleased with the quality of the product, finding their solar battery systems effective and contributing to energy savings. However, some customers reported issues with product functionality, including batteries stopping working or systems not performing as expected. Additionally, some reviewers were not happy with customer service, mentioning difficulties reaching support, ignored communications, and a lack of resolution for ongoing problems, especially concerning after-sales technical assistance.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the efficiency and professionalism of the... See more

Staff

Consumers find staff to be positive, with many reviewers consistently praising the professionalism,... See more

Product

Reviewers mention ambiguous feedback about product, with many expressing satisfaction with their solar... See more

User experience

Customers had positive experiences with user experience, citing smooth and trouble-free installations, clear... See more

Customer service

Users describe ambiguous interactions with customer service, with many customers reporting positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Workers that installed unit were polite and courteous. Was not happy having to pay extra for bolard and switch in power box even after sending photos of switch box and location before

Rated 4 out of 5 stars

Installation done very quick and professional. Frustrating couldn’t speak to customer service over the phone when needed. They did always call back but it wasn’t always when I was available. Over... See more

Rated 5 out of 5 stars

Smooth process from start to finish. Installation team friendly and courteous as well as cleaned up after themselves. Battery has been fantastic and saved me a lot, particularly as can charge it durin... See more

Rated 5 out of 5 stars

Excellent service and solar battery product, from initial contact through to 3 months later. I really appreciated that they didn't try to sell me a new solar panel system as I just wanted a solar batt... See more


Company details

  1. Solar Energy Company

About Solar Battery Group

Written by the company

Solar Battery Group is backed by more than 30 years’ industry experience, specialising in premium battery storage and solar panel systems. We supply the very best technology and services to meet the needs of Australian households.
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Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 26% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(1,297)

635 reviews in the last 12 months

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Rated 5 out of 5 stars

The sales team listened to my needs!

The sales team listened to my needs and concerns, I had done some research and know my electricity usage and how much solar I already generated, in winter and summer We discussed what would fit and be best. It was a well informed conversation and I felt heard and ultimately got what I needed to bring my bills down. The day of install was quick, seamless and after the team left, it was like they had never been there. I'm about to move and need a new system and I'll come back to solar battery group for that one. Highly recommended. Thanks Emma 313138

3 February 2026
Unprompted review
Rated 5 out of 5 stars

The service was prompt.

The service was prompt.
the installer was friendly and proficient and left no mess for us to clean up.
He also explained the function of the battery very well.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous Battery, Great Customer Service...

We had a fantastic experience with Solar Battery Group. After previous issues with another solar company, it was such a relief to deal with a team that was professional, efficient, and genuinely customer focused.

They turned up when they said they would, kept us informed throughout the process, and the installation went smoothly. The whole team was friendly and easy to deal with. We are very happy with our battery system and would highly recommend them.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Top company, excellent result.

The company was available for when installation suited us. Installers on the day were prompt, polite, and kept us informed what they were doing. After completion there was a full explanation of the system and application, and left as they found it, very tidy. Fully satisfied. Order # 313657

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Order no. 314500

Installation was promptly arranged and carried out professionally by a friendly crew.. Very happy with the result.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Great team

Great team. Very helpful from the initial phone call through to installation. Top job all round and we had the lowest electricity bill in ages.
Many thanks guys.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, and excellent job on the site when they installed the battery and also they left the area clean and tidy, the Alpha battery workers very will and good product, thank you

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Smooth and professional process

The entire experience was seamless with both the booking process, installation and after installation service queries tackled by experts at the Solar Battery group. The price was competitive for the size of the battery I chose and it has made a difference to my power bills in summer. Highly recommended!

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Great support from Solar Battery Group…

Great support from Solar Battery Group to proactively come to me with an opportunity to replace my end of life battery with a new battery with double the capacity. Installers were professional and respectful, cleaned up after themselves and removed the electronic waste. Really pleased that the installation worked from day 1, inputs of the complexities of three phase power and multiple existing solar arrays with both DC and AC inverters

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Great price & product

Great price & product. Installer's were great cleaned up after themselves. Staff over phone were very helpful. Very happy with job done, and can recommend them.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Everything done professionally

Everything done professionally, on-time, clean and tidy.
The system is fantastic - solar panels giving lotsof energy, and the battery working well - 20Kw.Hr so good capacity. My energy from the grid has dropped to nearly nothing - overcast days knock it back, but it still helps.
I have nothing but praise for the whole team, right down to the lady on the end of the phone, who found answers to all my questions (I am an electrtical engineer so there were quite a few.) Rod. C, Parkdale.

21 January 2026
Unprompted review

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