Installation team were great. Andy the electrician explained everything really well. We are still waiting for the export licence over a month later and no updates despite chasing. There seems to be j... See more
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I can recommend Wickes Solar, we had a more complicated roof arrangement and tesla system. It took time to finalise the system but the process went smoothly. The installation team took time to route... See more
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The installation went very smoothly June 2023 and the system has worked very well since with not issues what so ever. In the last couple of weeks installed a EV charger, had to adjust a few setti... See more
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I met with Nadir to see if my home was suitable for solar panels. He couldn't have been more honest and helpful with his feedback. Unfortunately I don't have enough roof space and Nadir didn't try and... See more
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Company details
- Solar Energy Company
- also in
- Energy Equipment and Solutions
- Energy supplier
- Green energy supplier
- Solar Energy Contractor
- Solar energy equipment supplier
About Wickes Solar
Written by the company
Wickes Solar, formerly known as Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
If you’ve had a Wickes Solar installation, we’d love to hear from you. Please share your experience on the main Wickes Trustpilot page;
https://uk.trustpilot.com/review/www.wickes.co.uk
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
If you’ve had a Wickes Solar installation, we’d love to hear from you. Please share your experience on the main Wickes Trustpilot page;
https://uk.trustpilot.com/review/www.wickes.co.uk
Contact info
Solar Fast Head Office, Unit 17, Allerton Bywater Network Centre, Letchmire Road, Castleford WF10 2DB, WF10 2DB, Castleford, United Kingdom
- 0330 818 3116
- contact@solarfast.co.uk
- solarfast.co.uk
4.3
Excellent
2k reviews
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Replied to 86% of negative reviews
Typically replies within 1 week
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Fantastic job from design to install
Fantastic job from design to install. Would highly recommend.
31 July 2026
Unprompted review
Reply from Wickes Solar
Thank you for your wonderful review!
We're delighted to hear that you had a fantastic experience from the initial design through to the installation. It's great to know everything met your expectations, and we're especially grateful for your recommendation.
Thank you for choosing Wickes Solar. We hope you enjoy the benefits of your new solar system for many years to come.
Thanks
Wickes Solar Team
UPDATE - we did eventually get a call back from Matthew an Operations Manager and after reviewing our list of queries he did instruct the installer to come back out to redig the trench and cleat the cables to the wall. Satisfied in the end.
Had the panels and battery installed last week and whilst we are pleased with the product, the process has not been plain sailing. At 9am on the dayof installation we got a call to say the installers wouldn’t be coming but were left hanging for 2 days to be allocated an alternative date. However, the panels and battery etc turned on a lorry on the original delivery date by a different company which my wife and I then had to unload and store. The install took place the following week and was squeezed into one day and silly mistakes were made such as piercing the main electric supply into the meter with the earth rod which SSE had to come out and fix in the evening. The SSE guy noticed that the live and neutral wires were installed incorrectly I.e. switched, so the polarity was reversed and the installer had to send an out of hours electrician out to immediately correct before SSE would put the power back on. The installer was supplied 32amp breakers not 63 which would have meant the 11KW system installed would have been unnecessarily restricted to 7KW. Tried to contact Wickes during all this but really poor customer service as they don’t answer the phone, prompted to leave voice messages but never received any call backs, don’t respond to emails, and if you can get through to a human in another department they promise they will get to the bottom of it and they wi absolutely will call back in 10 minutes and never do. I still have an outstanding serious concern as my ‘trench’ (for which I was charged) for underground cabling as it is 4cm deep not 45cm as per the regs.
See update - after much chasing we did get it resolved in the end and the end product is working well
30 July 2026
Unprompted review
Reply from Wickes Solar
Thank you for taking the time to provide such detailed feedback and for updating your review. We’re pleased to hear that, following Matthew’s involvement, the outstanding concerns were addressed and the installer returned to rectify the trench and secure the cables correctly.
We’re sorry that your installation experience was not as smooth as it should have been, particularly with the installation issues and difficulties you experienced when trying to contact us. We understand how frustrating this must have been, and we appreciate your patience while these matters were resolved.
It’s good to hear that you are now satisfied with the end result and that your system is working well. Your feedback is valuable and will be shared with the relevant teams to help us improve both our installation process and customer communication.
Thanks
Wickes Solar Team
Excellent solar PV install, professional throughout
Really pleased with our new solar PV system from Wickes Solar. The whole process was well organised from start to finish.
Gary carried out the physical survey and was very thorough. He walked me through the panel layout, cable routing and the positioning of the batteries and inverter to make sure everything was optimal and that I was comfortable with the plan.
The scaffolding went up a few days ahead and came down within a week. On installation day the team worked hard in the heat and had everything finished by 4pm. The install itself is tidy and high quality.
The system is excellent. A top spec EcoFlow setup with a car charger to match. I now have a zero electricity bill and I'm even exporting, though I'll grant that peak summer helps.
One note, echoing other reviews: the office can be difficult to reach by phone. I've found emailing is the best way to get a response. Not enough to knock a star off, as the quality of the work speaks for itself.
Highly recommended.
10 July 2026
Unprompted review
Reply from Wickes Solar
Hi,
Thank you for taking the time to leave such a detailed and thoughtful review.
We're delighted to hear that you're so pleased with your new solar PV system and that you had a positive experience from start to finish. It's fantastic to know that Gary's survey was thorough and that he took the time to explain the panel layout, cable routing, and equipment positioning to ensure you were happy with every aspect of the installation.
We're also pleased to hear that the installation team worked efficiently to complete the job to a high standard, and that you're already seeing the benefits of your EcoFlow system, with zero electricity bills and the ability to export excess energy.
We also appreciate your honest feedback regarding contacting the office by phone. Customer feedback like yours is invaluable, and we'll ensure your comments are shared with the relevant team as we continue to improve our service.
Thank you once again for your recommendation and for choosing Wickes Solar. We wish you many years of savings and enjoyment from your new system.
Kind regards,
Wickes Solar Team
Solar Monitoring App offline
Unfortunately on this occasion it took several days to get the system app back online. Which has not been the norm with Solar Fast since the install in 2024.
However once I finally got through to the technical department, Charlie email me some documentation, and provide verbal instructions, the problem was resolved quite quickly.
Great technical support, thank you
27 July 2026
Unprompted review
Reply from Wickes Solar
Hi,
Thank you for taking the time to share your feedback.
We're sorry to hear that it took several days to get your monitoring app back online, although we're pleased this isn't something you've experienced since your installation in 2024.
It's great to hear that once you reached our Technical Support team, Charlie was able to provide the guidance and documentation needed to resolve the issue quickly. We'll be sure to pass on your kind comments to Charlie – we're sure they'll be delighted to hear your feedback.
Thank you again for your patience and for recognising the support you received. We really appreciate your continued support.
Kind regards,
Wickes Solar team
Valued Customer
Great service from planning to the install. Really recommend Wickes Solar. Very happy customer. Excellent service
27 July 2026
Unprompted review
Reply from Wickes Solar
Hi,
Thank you for taking the time to leave us such a great review.
We're delighted to hear that you had a positive experience from the planning stage right through to the installation. It's fantastic to know that you're happy with the service you received and that you would recommend Wickes Solar to others.
Your feedback means a great deal to the team, and we're grateful you chose Wickes Solar for your solar journey.
Kind regards,
Wickes Solar Team
Solar Install
We recently had our solar panels installed through Wickes Solar, and the whole experience has been excellent from start to finish.
The process was well organised, with clear communication throughout, and the installation team were professional, punctual, and incredibly tidy. They took the time to explain everything clearly, answered all of our questions, and made sure we were happy before they left.
The quality of the installation is excellent, and the system is already performing well. It's reassuring to know we're reducing our energy costs while making our home more environmentally friendly.
Overall, we're really pleased with the service we received and wouldn't hesitate to recommend Wickes Solar to anyone considering installing solar panels.
31 October 2025
Unprompted review
Reply from Wickes Solar
Hi,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you had an excellent experience from start to finish. It's great to know that the installation process was well organised, communication was clear throughout, and that our installation team were professional, punctual, and respectful of your home.
We're also pleased that they took the time to answer your questions and ensure you were completely happy before leaving. Knowing that your system is already performing well and helping to reduce your energy costs while supporting a more sustainable home is fantastic to hear.
Thank you for your recommendation and for choosing Wickes Solar. We really appreciate your feedback and wish you many years of savings from your new solar system.
Kind regards,
Wickes Solar Team
Wickes sub-standard installation.
19 months into our solar panel experience Wickes Solar have failed to protect our system from bird intrusion under the panels. my latest letter to them:-
Good afternoon Matthew.
Subject:- Failed bird defence installation.
Further to our various communications and your assertion that you can do no more to solve our problem we are advised to call in a specialist consultant to examine our installation and report his findings and recommendations.
We hereby put you on notice that once this process has completed we intend to act on those recommendations to install bird ingress defence and pursue Wickes Solar, in court if necessary, for all costs plus our time, inconvenience and stress.
It is a sad day when a national company declaring itself to be a national leader in solar PV installations fails to install adequate protection against birds getting under the panels with the associated risks to both health from bird born diseases and safety from potential fire hazards caused by bird damage to wiring etc.
The Wickes Solar response to this review is confirmation that the bird defence product that they installed does not work at our property and highly possibly not at other sites. Anyone looking to have solar panels installed by Wickes Solar should consider very carefully the bird/pest protection that is needed for a clean and safe installation and ensure that it is specified in the contract.
27 July 2026
Unprompted review
Reply from Wickes Solar
Hi,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that you remain disappointed with your experience and appreciate how frustrating this situation has been for you.
We understand that you've spent a considerable amount of time trying to resolve your concerns, and we're sorry that we haven't been able to provide the outcome you were hoping for.
Since your concerns were first raised, we have returned to your property on several occasions in an effort to address the issues and support you. This product is designed to act as a deterrent to help reduce the likelihood of birds accessing the area beneath the panels; however, no bird deterrent can guarantee that birds will never gain access.
Following our repeated attendances and a full review of your case, we are satisfied that we have taken all reasonable steps to assist. At this stage, we're not sure what further action we can reasonably take, and as previously advised, we will not be arranging any further site visits in relation to this matter.
We appreciate that this is not the outcome you were hoping for and respect your decision should you wish to seek an independent assessment. We're sorry that we have been unable to meet your expectations and thank you for sharing your feedback.
Kind regards,
Wickes Solar Team
Professional service throughout the journey
I had the system installed.a very professional service from start to finish.The duracell app is easy to follow and the system has dramatically reduced my energy bills even in the winter using the batteries to fill at night on the cheaper rate.Dawn at solar has been there every set of the journey and continuous contact after installation. Would recommend to anyone.
25 July 2026
Unprompted review
Reply from Wickes Solar
Hi,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that you've had a professional experience from start to finish and that you're already seeing a significant reduction in your energy bills. It's great to know that you've found the Duracell app easy to use and that charging your batteries on the cheaper overnight tariff is helping you maximise your savings.
We're especially pleased to hear your kind words about Dawn. We'll be sure to pass on your feedback, and we're sure she'll appreciate the recognition for the support and communication she's provided throughout your journey.
Thank you again for your recommendation and for choosing Wickes Solar.
Kind regards,
Wickes Solar Team
Battery Faulure Update
Further to my review of 6th July relating to the battery system failure. The Wickes Solar engineer did attend as scheduled. After much investigation and numerous phone calls, it was deduced that there was a faulty solar unit in my fuse box. This was not carried by the engineer and would need to be ordered.
Two weeks later, not a call to provide an update on the repair or confirmation of what the engineer had said.
Once again, left in the dark losing money every day. This is leaving a very bad impression.
Thanks to the aftercare, or lack thereof I would not recommend Wickes Solar to anybody.
25 July 2026
Unprompted review
Reply from Wickes Solar
Hi,
Thank you for taking the time to provide an update. We're truly sorry that your battery issue has taken longer than expected to resolve, and we completely understand how frustrating this has been, particularly with the ongoing impact on your system.
Following our recent contact with you, we're pleased we've been able to discuss the current position of your case. As agreed, our Technical Team will remain in regular contact with you, keeping you updated on the progress of your repair and any developments along the way until the matter is resolved.
We appreciate your patience and thank you for giving us the opportunity to put things right.
Kind regards,
Dawn Wickes Solar Team
Excellent service from the Wickes…
Excellent service from the Wickes support team . Allocated engineer Mathew was a great help in the configuration system process .
22 July 2026
Unprompted review
Reply from Wickes Solar
Hi,
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that you received excellent support from the Wickes team and that Matthew was able to help you through the system configuration process. We'll be sure to pass on your kind comments to him – I'm sure he'll really appreciate the recognition.
Thank you again for your feedback and for choosing us. We hope you continue to enjoy your new system.
Kind regards,
Wickes Solar Team
Terrible service all round
Terrible service all round. Scaffolders damaged my property, left rubbish everywhere and were very unprofessional. Installers themselves fitted the wrong inverter, didn’t fit the panels to my roof correctly and caused damage to my roof tiles. Took months to come out and fix their mistakes, several days taken off work for them to not turn up. then the guys who turned up wandered around my property taking photos of my animals without permission. Caused power cuts that interrupted work and damaged stock that was in production at the time. And many other issues. Managers absolutely useless at getting it sorted. Have offered us £100 in compensation for what has been an extremely stressful experience. What a joke. Sincerely regret using this company. Thought they would be trustworthy being so well known.
11 May 2026
Unprompted review
Fantastic service
I have saved £1200 in the last 12 months, when we extend I will be extending our solar panel system as it is such a no brainer. The services from Wickes Solar was amazing. In and installed within 6 hours.
30 July 2025
Unprompted review
Reply from Wickes Solar
Thank you so much for your fantastic review! We're delighted to hear that you've saved around £1,200 over the past 12 months and that you're already considering expanding your solar panel system.
It's also wonderful to know that you were pleased with the service from our team and that the installation was completed efficiently in just six hours. We take great pride in delivering a smooth, professional experience from start to finish.
Thank you for choosing Wickes Solar. We look forward to helping you with your future solar expansion!
Thanks
Dawn Wickes Solar
Superb service
Superb service. Very professional and very clean installation.
22 July 2026
Unprompted review
Reply from Wickes Solar
Thank you for taking the time to leave us such a fantastic review.
We're delighted to hear that you received superb service and that you were pleased with the professionalism of our team and the quality of your installation. It's also great to know that our installers left everything clean and tidy.
Your kind feedback is greatly appreciated, and we'll be sure to share your comments with the team. Thank you for choosing Wickes Solar, and we hope you enjoy the benefits of your new solar system for many years to come.
Wickes
Solar Team
I have my install of panel and battery…
I have my install of panel and battery by wickes solar and the whole job was complete in just over a day the team helped me understand how to use the system and if I had a query I could asked there helpful call centre team for advice
31 July 2025
Unprompted review
Reply from Wickes Solar
Thank you for taking the time to leave us such a great review.
We're delighted to hear that your solar panel and battery installation was completed efficiently and that our team took the time to explain how your new system works. It's also wonderful to know that you've found our Customer Care team helpful whenever you've had any questions.
Your feedback means a great deal to us, and we'll be sure to share your kind comments with everyone involved. Thank you for choosing Wickes Solar, and we hope you continue to enjoy the benefits of your new solar system for many years to come.
Thanks
Wickes Solar Team
Had fantastic service from Wickes…
Had fantastic service from Wickes Solar, ranging from sales, to installation to even aftercare. Nothing seemed too much and no question too silly. I have since recommended friends and family as they offer a referral scheme also! The savings we are making on our electric and payback are fantastic, we hardly pay for it.
13 November 2025
Unprompted review
Reply from Wickes Solar
Thank you so much for taking the time to leave us such a fantastic review.
We're delighted to hear that you had a great experience throughout your journey with Wickes Solar, from your initial enquiry through to installation and aftercare. It's wonderful to know that our team was able to answer all of your questions and provide the support you needed every step of the way.
We're especially grateful that you've recommended us to your friends and family. There is no greater compliment than a personal recommendation, and we're thrilled to hear you're already seeing fantastic savings on your electricity bills.
Thank you once again for choosing Wickes Solar, and we hope you continue to enjoy the benefits of your system for many years to come.
Thanks
Wickes Solar Team
Great solar package and installation…
Great solar package and installation team were quick and helpful
23 October 2025
Unprompted review
Reply from Wickes Solar
Thank you for taking the time to leave us a fantastic review.
We're delighted to hear that you're pleased with your solar package and that our installation team provided a quick and helpful service. It's great to know they made the installation process a positive experience for you.
Your feedback means a great deal to us, and we'll be sure to pass your kind comments on to the team. Thank you for choosing Wickes Solar, and we hope you enjoy the benefits of your new solar system for many years to come.
Thanks
Wickes Solar Team
I am so glad I had solar fitted from…
I am so glad I had solar fitted from Wickes. My installation was complex due to being a new house with different stages, but this didn't phase them and they did an amazing job
6 October 2025
Unprompted review
Reply from Wickes Solar
Thank you so much for taking the time to leave us this fantastic review.
We're delighted to hear that you're so pleased with your solar installation. We understand that your installation was more complex due to the different stages of your new build, so it's great to know that our team was able to deliver a smooth installation and provide the service you expected.
Your kind words mean a great deal to us, and we'll be sure to pass your feedback on to the installation team. Thank you once again for choosing Wickes Solar, and we hope you enjoy the benefits of your new solar system for many years to come.
Thanks
Wickes Solar Team
Customer after service is poor
Installation went great but customer service after is poor very poor
I got free bird protection with solar panels but hasn’t stop pigeons nesting and Wickes solar does nothing to help
With solution to fix it poor service from a big company like Wickes would recommend think twice now by using Wickes solar customer service is very poor
18 July 2026
Unprompted review
Reply from Wickes Solar
Thank you for taking the time to leave your review. We're sorry to hear that you've been disappointed with the service you've received following your solar panel installation.
We're pleased that the installation itself went well, but we understand how frustrating it must be to continue experiencing issues with the bird protection.
We'd like the opportunity to investigate this further and work towards a resolution. Please email your full name, postcode, and any order or reference number to contact@wickessolar.co.uk, and a member of our Customer Care team will review your case and contact you as soon as possible.
We look forward to hearing from you and resolving this matter.
Wickes Solar Team
Disappointing customer service
The installer are good and friendly but the thing that really lets them down is the customer service and dealing with any issues.
From install to having extras added each time they do something there has then been issue with my system after, that I report but end up speaking to the makers of the system (Duracell) and they manage to get it sorted straight away as Solarfast take to long to respond or do anything. It’s silly thing that they should have done at the time but didn’t and would have been a simple fix.
The system itself when working correctly is brilliant and would recommend that part. They just need to get better at there aftercare and customer services.
13 July 2026
Unprompted review
Reply from Wickes Solar
Hi,
Thank you for taking the time to share your feedback.
We're pleased to hear that you found our installation team to be friendly and that you're happy with the performance of your solar system when it's operating correctly.
We're sorry, however, that our aftercare and customer service have not met your expectations. We understand how frustrating it must have been to experience issues following installation and additional works, particularly when you felt you had to contact the equipment manufacturer directly to achieve a resolution.
Your comments regarding our response times and communication have been noted and shared with the relevant teams. We recognise that prompt after-sales support is just as important as a quality installation, and we're committed to improving the service we provide.
Thank you again for your honest feedback. We appreciate your recommendation of the system itself and hope we have the opportunity to restore your confidence in our after-sales service.
Kind regards,
The Wickes Solar Team
Spoiling a good solution by dreadful customer service
Having spent £16k on a significant solution, yes after many, many weeks we are fully installed and up and running, and it is appearing to be performing well. The installers were all lovely lads.
My beef is that I felt and feel abandoned. When issues arose throughout the installation, my calls and emails were seemingly ignored - yes it all got sorted eventually, but they chose to leave us in the dark until they were ready to resolve. I had no appreciation as to how long it took to get in and outbound tariffs applied - I don’t know how to programme the Ecoflow to achieve the best outcome re charging up our batteries once the summer has gone, or how to control exporting excess power at the optimal time or understanding the difference between what our electricity supplier is telling us we are still using off the grid vs the Ecoflow telling us we are 99.7% self sufficient with no Grid use… we have a grid failover device but no idea how or if it will work without our intervention but don’t know how. I’ve joined a couple of Ecoflow forums to try and help myself as the last time I attempted to secure technical support and a promise of a call the next day, nothing happened. All that’s missing is a basic instruction book and a follow up call post delivery checking that all is okay… for a little lacking of customer interest, they’ve lost at least three new sales to Octopus from my contacts who are impressed with our set up but who I’ve expressed my disappointment in the Wickes experience.
Update:
Yes, positive response from Wickes Solar - so much better than the usual defensive reactions we tend to read - but zero reaction re solutions!!!
I won’t hold my breath but I’ll get it all sorted with or without their support but I’d like to feel that I can recommend Wickes and feel good about my decision in selecting them… I think their management should be looking over their shoulders as the workers deserve better too!
14 May 2026
Unprompted review
Reply from Wickes Solar
Hi,
Thank you for taking the time to share such detailed feedback.
We're delighted to hear that your installation is now complete, that your system is performing well, and that our installation team made a positive impression. We'll be sure to pass your kind comments on to them.
We're very sorry, however, that your experience with our communication and after-sales support fell short of your expectations. We appreciate that investing in a renewable energy system is a significant decision, and you should feel supported not only during the installation but afterwards as well.
We understand your frustration regarding the lack of updates, the difficulty in obtaining technical guidance, and the absence of post-installation support. Your comments about understanding your EcoFlow system, tariffs, battery charging, exporting energy, and your grid failover device are valuable, and we recognise that clearer guidance and follow-up would have made a real difference.
Your feedback has been shared with the relevant teams as we continue to improve both our communication and customer aftercare. Thank you for bringing these points to our attention, and we're sorry that your experience has led you to feel unable to recommend us.
We appreciate your honest feedback and hope we have the opportunity to restore your confidence in our service.
Kind regards,
The Wickes Solar Team
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