Solaris Japan Reviews 

5,317
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and the secure, well-protected packaging that ensures items arrive in perfect condition, even for fragile goods. Many people appreciate the fast delivery services and the excellent customer support, which is often described as quick, helpful, and personable. The overall ordering process is smooth, with consumers highlighting the wide selection and clear information provided. However, some customers also noted significant delays or instances where orders were not received, sometimes without clear communication. A few other people also felt that shipping options could be more varied, and some expressed concerns about additional, unexpected costs for customs duties or express delivery that were not initially clear.

What people talk about most

Product

People report positive experiences with products, consistently praising their quality and authenticity, with... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the fast shipping times and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the craftsmanship and attention to... See more

Order

Reviewers mention positive feedback about order experiences, with many expressing satisfaction and a strong... See more

Customer service

Customers had positive experiences with customer service, consistently praising the team's helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SolarisJapan do everything best for your order, lower customs, packages are well protected, emails are answered, and you arw informed about delays or additional details about shippemnt. SolarisJap... See more

Rated 5 out of 5 stars

Easy to use website. Despite my very diverse taste, due to vast selection of figures, I could find exactly what I wanted, including older releases still in brand new condition. Relatively quick d... See more

Rated 5 out of 5 stars

I received the product safely. The shopping experience from you was excellent. The reasons are: a) easy-to-use UI / detailed and necessary information being provided on your website b) your ki... See more

Rated 5 out of 5 stars

have ordered off there tons!! i love how it says how much shipping would be before you put it into your basket or anything no extra hidden fees or anything, frequent updates where possible there... See more


Company details

  1. Game Shop

Information provided by various external sources

Figures, Games, Retro Stuff, XRGB and Merchandise shipped worldwide right to your doorstep.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(5,317)

125 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent service. Safe shippin- excellent packaging. A pleasant shopping experience!
Most highly recommended!

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Smooth sailing all the way.

The goods arrived all in one piece thanks to the safe and considerate packaging. It was also just as speedy as I had hoped the express delivery would be.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

More than a perfect shopping experience

I received the product safely. The shopping experience from you was excellent. The reasons are:

a) easy-to-use UI / detailed and necessary information being provided on your website
b) your kind and steady monitoring emails till receiving the product
c) a resonable price of the product / nice packaging
d) abundant number of goods being in stock

To sum up, your service was just more than perfect. I will keep remembering Solaris Japan.

15 October 2025
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE

I never got my order. I went back and forth with this lady asking for information and seeking help getting my order and still never received it. I paid for insurance and was told it didn't cover orders that are never delivered. I would never recommend this company or purchase from this company again.
This company has attempted to make me change my review which I will not do. This order was never stated that it needed a signature to be delivered. This company claims to have contacted USPS but refused to provide the number that they used to make this contact which leads me to believe that they did not contact the provider. Do not purchase from this company. I am out of $100 which I will never get back and I will never receive my item.

29 September 2025
Unprompted review
Solaris Japan logo

Reply from Solaris Japan

Hi Tanisha,

We are editing our reply to add USPS marked your package as delivered on October 25th, signed for by "T BROOKS".
We would appreciate if you could update your review accordingly, and we again urge you to redirect your delivery service feedback to your local post office.

Original reply:
We are sorry to hear about your experience, however we need to clarify some inaccuracies.

According to USPS they are holding your package for pickup at your local post office, after they could not deliver at the door due to the recipient being absent, as clarified via email correspondence with our Support Team. 
You shared you could not schedule a redelivery with USPS, which we advised to contact them for help as they provide the delivery service for your package, however you informed you are too busy to go to the post office in-person. 

Regarding insurance, as stated by our Support Team, our Shipping Protection covers your order in full in the case of loss, damage, or theft during transit. 
At present time, there is no indication that the post have lost your package, as it is waiting for the recipient to collect it from the post office.

We’d appreciate if you could update your review to reflect the above, redirect your feedback of USPS's delivery service to them, and please do get back with our Support Team for continued assistance!

Rated 5 out of 5 stars

Great website

I've ordered multiple times and my figures have always arrived quickly. With excessive padding to protect them. Even the preowned figure I got from them were excellent condition.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

I always find what I am looking for and…

I always find what I am looking for and at a great price. Solaris Japan is a very reliable store with excellent customer service service. I highly recommend them and have been a long time customer.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

New favorit store

The parcel was shipped extremly well protected. The packaging from the product wasnt damaged at all, not even a scratch. Of course the product itself was perfect as well. The shipment was fast if i consider it was going to the other side of the world :D

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Well protected, large choice

I really like the large choice. I've got some of my favorite figures here. I'm impressed with shipment, fast (with the option) and most important, the amount of protection for my package is very appreciated. It's a very good point to know that your figures are well protected. Thanks Solaris

2 September 2025
Unprompted review

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