Solar Scooters Reviews 

856
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers had a great experience with this company. Customers frequently praise the quick and efficient delivery service, often noting items arrive ahead of schedule. Many people highlight the superb service and helpful staff, noting excellent communication and quick issue resolution. Reviewers express high satisfaction with their purchases, describing the scooters as brilliant, outstanding, and excellent products with great quality. However, some people mentioned significant product issues, including melted wires, motor failures, or structural defects, sometimes shortly after purchase. A few others noted poor quality replacement parts or unresolved repairs. Some customers were also dissatisfied with support, citing unexpected fees or difficulties in resolving complex product issues.

What people talk about most

Product

Clients share ambiguous opinions on product quality and reliability, with many expressing satisfaction with... See more

Quality

Customers consistently note ambiguous experiences with quality, with some praising products as excellent,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick and efficient... See more

Service

Reviewers highlight positive aspects of service, noting impeccable, punctual, and helpful assistance.... See more

Staff

Customers had positive experiences with staff, highlighting their helpfulness and quick responses. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke with support via email on several occasions, sometimes they replied within a hour or two, sometimes it was the next day. Considering the time difference between the U.K and the U.S.A. that is... See more

Rated 5 out of 5 stars

Outstanding services. The Main key of this amazing services was the comunication. Every single email I sent to them I had replay strait away. I have receive advice feed back... See more

Rated 5 out of 5 stars

Great scooters and brilliant prices, very helpful staff and the deliveries are quick, even if shipping overseas. Purchased my 2nd scooter from Solar and would recommend to family and friends and have... See more

Rated 5 out of 5 stars

Brilliant company. I got my solar eq It's been a brilliant scooter. Well built and stable daily commute had 41mph the customer service from solar is amazing even after hours they will help you and b... See more


Company details

  1. #7 of 13 best companies in Motor scooter dealer

Information provided by various external sources

Solar Scooters - Travel With Fun. The Best Electric Scooter Retailer in UK. UK Stock and FREE Next Working Day Delivery


Contact info

4.1

Great

TrustScore 4 out of 5

856 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.1

All reviews

(856)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Scooter quality is brilliant and…

Scooter quality is brilliant and definitely picks the speed like I hoped for maybe even faster. It’s like a little electric moped!

Very easy to put together!
Although the price is high it is worth the money !

12 October 2024
Rated 1 out of 5 stars

I bought a P1 Pro escooter from Solar…

I bought a P1 Pro escooter from Solar Scooters (USA) just over a year ago. At first I was happy with it but now something is afoul with it (display just started blinking various errors). The scooter seems to still run but I don't know if it is safe.

I contacted Solar about it and they are not providing a good follow up service at al! This scooter is supposed to have a two year warranty but it seems like they want to avoid honoring that because if they reply to emails at all, they can take 24 hours to reply and then just keep replying with things like 'check this', or 'check that'. No actual solutions or resolution.

I totally regret my purchase.

25 August 2024
Unprompted review
Rated 5 out of 5 stars

The best E-scooter company on the market

The website is really easy to use, whether it comes to looking for a perfect scooter/bike aswell as making customisation really simple too. I was hesitant with my first purchase as i have just started working whilst in college and need to spend money wisely. Solar Scooters is an amazing investment however, since they offer the highest quality and performance for the best prices compared to other e-scooter/e-bike companies. I will definetely be upgrading to better models in the future. Customer service is really quick and extremely helpful whether it comes to changing anything about the scooter or anything regarding the purchase. They are also very polite and understanding. Highly recommend.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Solar Scooters are amazing

Solar Scooters are amazing. Their Customer service are fast if you have any problems. I would recommend buying a Scooter from these guys 100% super fast Customer service and great Scooters

6 August 2024
Rated 1 out of 5 stars

Awful company brought a scooter and …

Awful company brought a scooter and battery broke within 200 miles won't hold charge I'd avoid heard slot of horror story's about the frame cracking too hoping mine doesn't when messaged got a rude reply that battery's fail clearly they use rubbish battery's

12 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer support

Excellent communication from customer support, even though the had me email them nearly every day the were still great and answered everything I needed to know and never once lied to me.

Now in regards to the scooter, she is an absolute animal
I was getting up to speeds of 45 and having the death wobble until I popped the seat on there as well and she zoomes up to 50mph 😍 safe to say after a long and exhausting wait I am very satisfied with my solor p1 pro

Thank you solor team
Still gutted I didn’t get my free balaclava that I asked for tho having to wait 3 months for the scooter to finally arrive haha but all good that was me trying to get a freebie lol! You don’t ask you don’t get as my mum always use to tell me

30 May 2024
Rated 5 out of 5 stars

My scooter cane with in around 2 days…

My scooter cane with in around 2 days of ordering and even when I thought something was wrong with it without no hesitation they arranged a currier to come and pick the scooter up from my address free of charge and they ran a full testing on it and then sent it back within a week also free if charge would definitely recommend

6 July 2024

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