SOLD.com Reviews 465

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their expertise, professionalism, and dedication, highlighting how helpful and knowledgeable they are throughout the selling process. Many people appreciate the personalized approach and the effort made to ensure a smooth experience, often noting the staff's ability to navigate difficult market conditions and secure favorable outcomes. However, some people were dissatisfied with the lead generation service, reporting that many leads were not genuinely interested in selling or had already engaged with other agents. Additionally, some customers mentioned difficulties with contacting the company, experiencing long wait times for callbacks and issues with unretrievable referrals on the website.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Consumers find service to be ambiguous. Many reviewers praise the service, highlighting quick sales, helpful... See more

Website

People report ambiguous experiences with the website. While some consumers found the website very... See more

Customer communications

Customers consistently note negative experiences with contact. Many reviewers report that the contact... See more

Marketing

Clients share ambiguous opinions on marketing. Some customers report positive experiences, praising proactive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wrote a review back in April but apparently got deleted somehow so I am not impressed by that. But otherwise my leads were solid. I received seller leads that closed. Everything went smoothly. Paul... See more

Rated 4 out of 5 stars

SOLD.com helped me navigate the real estate market smoothly. Their resources are pretty solid, and the agents are responsive. A strong choice for sellers!

Rated 4 out of 5 stars

Kaitlyn did a good job in a very difficult market. Not only did she represent me well, she also was instrumental in securing a foundation repair company that helped save me money. Her expertise and pr... See more

Rated 5 out of 5 stars

It was very good experience with Evelyn in marketing my property located at 1703 North Monroe street, Baltimore, Maryland over a month ago. With her expertise in Mortgage enterprise, my property sal... See more


Company details

  1. Estate Agents

About SOLD.com

Written by the company

Planning to sell your house?

SOLD.com is the only service to provide unbiased guidance across every selling model.

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Contact info

3.9

Great

TrustScore 4 out of 5

465 reviews

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Replied to 60% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Best possible outcome

While the market has softened compared to a year or two ago...Barry helped position the house for the best possible outcome and 20k+ what other realtors were saying it should sell for. He did a great job.

5 December 2024
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Reply from SOLD.com

Thanks for sharing!

Rated 5 out of 5 stars

Victoria has made my experience selling…

Victoria has made my experience selling my home phenomenal. She’s an excellent seller and I would recommend her to anyone and I want to thank her all that she has done and I appreciate it very much.

27 November 2024
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Reply from SOLD.com

Thanks for the review!

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Travis explains what he knows and listens to client. Goes above and beyond in my view. Any other real estate transactions for me would be back to him. No brainer.

26 November 2024
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Reply from SOLD.com

Awesome to hear!

Rated 5 out of 5 stars

Tammy Halveland.

Tammy Halveland is what made our experience outstanding! She was everything you would want in a realtor; patient, faithful, and was always helpful and kind. We were back and forth on selling our house for over a year and not once did Tammy show any frustration over our indecision. She was a total professional from beginning to end.

14 November 2024
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Reply from SOLD.com

So awesome to hear!

Rated 1 out of 5 stars

The client swore up and down she did…

The client swore up and down she did not use your services
WAY too much asking for closing details..over and over and over

31 October 2024
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Reply from SOLD.com

Hi Joanna - Our service is to connect homeowners with great providers. We qualified the lead and set up an appointment for you to meet with them and you did and listed the home (and closed the deal). That is the service :) Sorry to hear you feel the service is too expensive. Would you like us to remove you from the agent network and stop sending appointments to you? Just let us know...we would hate to lose you but also respect your decision should you feel our qualified appointments aren't worth it (despite having closed deals from them).

Rated 1 out of 5 stars

Do not buy their zip code exclusive service

Avoid purchasing their service. I was misled by their promises of high-quality leads, but instead received outdated and irrelevant ones. They sent me leads from homeowners who had no connection to the company and weren't even aware of it. I paid $4,800 for three zip codes over a six-month period—an absolute waste of money. Don’t be fooled by their deceptive claims.

2 August 2024
Unprompted review
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Reply from SOLD.com

Hi Duc, it looks like you are using our mortgage product. Our mortgage platform is not a ZIP code product. The fee you are referring to was not for sponsoring ZIP codes. We will have someone reach out to you right away to help you better understand the product you purchased and how you can make the most of it.

Rated 4 out of 5 stars

Excellent team

Excellent team, but disappointed with the bottom line at closing. Should have been more, but if I had negotiated a 50-50 agreement with the buyer for the newly-installed roof, the sale may not have gone through. Overall ok, but gouged on the bottom line due to state and local fees, which are exorbitant, and a very good reason not to buy property in Washington state!

1 November 2024
Rated 5 out of 5 stars

Great service!

Kristi Teague followed-up with me after our more recent closing. Very helpful, friendly and informative. Gave me some tips on how to use the site better and told me more about the zip code lead program. Thank you!!!

1 November 2024
Rated 5 out of 5 stars

Glad my house sold

Dustin is great as a realtor, he took care of everything from start to finish, was open, honest, and great with communication, however Sold.com taking so much of his commission was garbage in my opinion

29 October 2024
Rated 5 out of 5 stars

Great realtor!

I love Diane! She is an excellent realtor and very knowledgeable and professional. She went above and beyond to get my house sold. I highly recommend her.

18 October 2024
Rated 1 out of 5 stars

Everyone thinks I am a buyer

Everyone thinks I am a buyer. Not an agent. Most feel misled. This transaction was the only one thus far that didn’t care that I wasn’t a buyer and I almost didn’t make enough on it to be worth my while. 35% is incredibly steep especially on these low price points.

3 October 2024
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Reply from SOLD.com

Congrats on the sale Ashley! Sorry to hear that some of the leads were confused...that's odd. Regarding price point, feel free to reject any appointment that our team sets up if it is a price point that you are not interested in. We can send another agent in the network if it is not a fit. You can specify in your preferences through our agent portal the types of appointments you would like to receive. Hope that helps! Congrats again on the sale...glad we could help!

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