SOLD.com Reviews 465

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their expertise, professionalism, and dedication, highlighting how helpful and knowledgeable they are throughout the selling process. Many people appreciate the personalized approach and the effort made to ensure a smooth experience, often noting the staff's ability to navigate difficult market conditions and secure favorable outcomes. However, some people were dissatisfied with the lead generation service, reporting that many leads were not genuinely interested in selling or had already engaged with other agents. Additionally, some customers mentioned difficulties with contacting the company, experiencing long wait times for callbacks and issues with unretrievable referrals on the website.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Consumers find service to be ambiguous. Many reviewers praise the service, highlighting quick sales, helpful... See more

Website

People report ambiguous experiences with the website. While some consumers found the website very... See more

Customer communications

Customers consistently note negative experiences with contact. Many reviewers report that the contact... See more

Marketing

Clients share ambiguous opinions on marketing. Some customers report positive experiences, praising proactive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wrote a review back in April but apparently got deleted somehow so I am not impressed by that. But otherwise my leads were solid. I received seller leads that closed. Everything went smoothly. Paul... See more

Rated 4 out of 5 stars

SOLD.com helped me navigate the real estate market smoothly. Their resources are pretty solid, and the agents are responsive. A strong choice for sellers!

Rated 4 out of 5 stars

Kaitlyn did a good job in a very difficult market. Not only did she represent me well, she also was instrumental in securing a foundation repair company that helped save me money. Her expertise and pr... See more

Rated 5 out of 5 stars

It was very good experience with Evelyn in marketing my property located at 1703 North Monroe street, Baltimore, Maryland over a month ago. With her expertise in Mortgage enterprise, my property sal... See more


Company details

  1. Estate Agents

About SOLD.com

Written by the company

Planning to sell your house?

SOLD.com is the only service to provide unbiased guidance across every selling model.

We've done the homework for you!
There are new companies emerging who are introducing new ways of transacting real estate. We've dedicated ourselves to the science of helping you know which approach would suit your unique scenario best.


HOW IT WORKS


Answer a few questions
Tell us a little bit about your situation and what is important to you.

Get data driven matches
We merge your inputs with local market data to generate recommendations that would best accomplish your goals.

Compare and connect
Get in-depth information about local market trends, your home's estimated value, and the companies that you are considering engaging.


Compare your home selling options for FREE.


Contact info

3.9

Great

TrustScore 4 out of 5

465 reviews

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Replied to 60% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

FTB, Good Experience

Had a great experience all around as a first time buyer.
Thea, our case agent, updated us every step of the way and answered all our queries promptly. Couldn't ask for better!

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Honest

Honest, dependable, reliable service.
Thank you for helping us.
God bless 🙏

20 June 2024
Rated 5 out of 5 stars

Kanisha is very professional and…

Kanisha is very professional and personable. She took time to ask questions and learn about our needs. She listened. She went above and beyond to expedite our sale. She was always available and offered to help us in more ways than just selling. I would highly recommend her. She worked to find the right buyers for our house.

13 June 2024
Rated 5 out of 5 stars

Molly gave her full attention to every…

Molly gave her full attention to every aspect of the sale process. From preparing the property for sale, to helping solve problems when the arose, to finding a great deal of prospective buyers and finally making sure the closing went smooth and flawless.

13 June 2024
Rated 1 out of 5 stars

Be Very Careful using this as a lead source!

Wow, Seller leads with all the great results online! But wait, after purchasing 3 subscriptions for seller leads, most leads were never really homeowners intending to sell. I have spoken with numerous other vendors (Realtors) and homeowners and these leads are misled with some being sourced and posted on FB as FSBOs or having appointments scheduled as listing consultations that homeowners believed were Cash offers. Be very careful - These Real Estate and Mortgage Leads come with disguises!

12 June 2024
Unprompted review
SOLD.com logo

Reply from SOLD.com

Hi Todd, it appears you are a mortgage professional so your perspective is that of a lender. We are very transparent and open to all our real estate partners that SOLD.com focuses on home owners. That is an important clarification. We DO NOT set up "Listing appointments", so that is a false statement. We focus on connecting home owners with real estate professionals who can help them with their needs and build a relationship with them so they can assist when the home owner comes to learn they are ready to sell their home. While some of our clients do decide to sell quickly, most take time before they sell and are looking to educate themselves (what is their home worth, what options do they have when it is time to sell, should they consider FSBO, should they sell to a cash buyer, etc). All of our partners work with us because they want to be connected with home owners and build a relationship and we have helped thousands of home owners connect with the right people who got the job done for them. You should know by now that no online source exclusively provides leads ready to transact immediately. It takes work and relationship building to earn business with any lead source.

Rated 2 out of 5 stars

35% referral fee is outrageous

18 months for a client to say no and then come back to the agent 6 to 12 months later and the agent having to pay a 35% referral fee is way to high and way to long. My community is very small. Most of the people here we know so sold.com doesn't really do enough work to justify a 35% referral fee 6 or 12 months after the client initially says no. I cancelled due to this. Your services of literally only providing a phone number and a name is not worth 35% of my livelihood.

10 June 2024
Rated 5 out of 5 stars

Lance was a caring patient realtor that…

Lance was a caring patient realtor that helped me more than he probly realizes very caring and sweet. I would recommend him to anyone I am so grateful for him.

21 May 2024
SOLD.com logo

Reply from SOLD.com

Lance is the best! Thanks for sharing your experience!

Rated 5 out of 5 stars

Mariangel was a great roll up your…

Mariangel was a great roll up your sleeves and get it done Realtor. Her hands on approach towards our transaction was outstanding and way beyond our experience with any other realtor we’ve experienced. I would very highly recommend her.

15 May 2024
SOLD.com logo

Reply from SOLD.com

Love to hear it! Thanks for sharing your experience!

Rated 5 out of 5 stars

Great Lead Service for Sellers

Sold.com sent me lead. I promptly called the seller and I got it closed! There customer service was great and they followed up with me to see how things were going with the lead. This is a great source for seller leads. I am very satisfied with Sold.com and am absolutely looking forward to more seller's leads!

22 May 2024
SOLD.com logo

Reply from SOLD.com

There is more where that came from :) You are doing a great job Lydia! Our customers love you!

Rated 4 out of 5 stars

Sold.com was supposed to get paid by…

Sold.com was supposed to get paid by title at closing. I gave them all of the info and nothing happened after that.

We had to figure it all out. Just not as clear forward as it could have been.

17 May 2024
SOLD.com logo

Reply from SOLD.com

Sorry to hear about this Kyle. Every listing gets assigned to a closing coordinator and it looks like they made multiple attempts to get the info. We also have all the information escrow needs available through your agent portal so it is there with a click of a button in case you need it on your next closing! Thanks for being in the network and congrats on the closing!

Rated 5 out of 5 stars

Our agent

Our agent, Ms.Teresa Burk, was knowledgable about the process and walked us through every step. She did what she said she would in a very professional manner and it feels like we have made a new friend. Thank you Ms. Burk

25 March 2024
SOLD.com logo

Reply from SOLD.com

Thanks for sharing! Glad you had a good experience!

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