Soldo Reviews 

Hard to use and they disabled SMS log in and made me switch to an app because apparently my time isn't valuable.

I've been using Soldo since its early days and have witnessed significant improvements to their product. They've integrated numerous services, making the platform very powerful and comprehensive. The customer service has been excellent, with representatives like Marco providing outstanding support that gives customers peace of mind.

LEFT ALONE IN TROUBLE WITH NO ANY SUPPORT. We've been with Soldo for many years, and year to year the service was deteriorating before culminating in an incredibly massive issue. We are a company of 75 workers and hold 10 company cards. 2 weeks ago we experienced fraud - around 9K was taken from our Soldo account. We never used our cards abroad and had EUR transaction blocked, but still somehow fraudsters were allowed to pay for something in euros in EU. Contacted Soldo... Very slow online or email responses taking days, no options to call anywhere. We managed to get the account blocked. In several days got a request for information from Soldo in a very rude, intimidating manner. In a week after - a response from them that they could see it was fraud and they had nothing to do with the data leak. Two weeks now - accounts blocked, no more responses on how to revive cards or super-admin account, how to ensure security or even how to withdraw the remaining funds. NO response on what is happening with our stolen funds. Nothing. Dry AI messages in the system that they are dealing with our requests. Emails have gone totally quiet. We had an issue with them before when they never refunded the fraud, but the amount was under 1K and we swallowed it. But right now it is awful, we have to urgently change all our operations, as we relied on Soldo among all our employees for day to day orders. EXTREME TROUBLE for business. SWITCH TO REVOLUT!

Fast onboarding process and support team very friendly and kind

Dealt with Marit this morning and just as in previous experiences she provided a prompt response to the issue we were having. The problem was clearly explained, quickly resolved and we were provided with advice for our future transactions.

The most important thing for me is that if I am unsure of anything or having a senior moment the online advisors are always so helpful and explain things in a clear and easy to understand way. It has always been a pleasure contacting them.

Our account was frozen and closed without any reasons. I believe soldo has certain problems with the UK regulator right now. Please take into account this experience. Unfortunately, we are preparing for court hearing.

Not all costs are exported to Xero meaning every year we need to write-off losses.

My card got frauded and Soldo did not even wanted to hear about compensation etc.
They allowed two cash transactions in a matter of a minute and they still blaming me.
What I found very intriguing was that the person who called me (the fraudster) knew all of my details including my address, which means they have got access into my account and also sent a message on my phone in the same thread I have initially had messages from Soldo. Clearly their system was hacked from all angles in order for this guy to send messages form their system. Soldo did not even apologised for anything, but they were very busy in sending me e-mails blaming all the way. When asking to speak with a higher ranked manager I was rushed saying there is nobody else to speak with on this matter. Scary experience

I’m the treasurer for a small non-profit. I had set up a Soldo account for a temporary worker. When the worker left, we kept the account with £100 in it if we needed to do the same thing with another worker. I didn’t notice that Soldo had introduced a charging scheme until they had already taken £12 out of the account. I asked them to refund it into the account and close the account and transfer the balance back to my organisation. They said it was too late because I had been served noticed that they were going to charge me. I’d missed the cut-off by a matter of weeks at most. I’ll never use them again. And I wouldn’t recommend them to anyone else, if they think so little of their reputation that £12 is more important to them than putting right an honest mistake after their stealth raid on our account.

Hoya

Can someone contact me re a lost card please

Soldo support is brilliant - always sort out queries really quickly and keep in touch via email for ongoing issues - thank you Sean, you were a star with my last problem - no more emojis for me :)

Imagine running a business, using Soldo cards for fuel and accommodation and Soldo randomly block every single card with no communication what so ever! Would be frustrating wouldn't it. Yes! Now also imagine you try to resolve this and they take 24 hours to respond to emails and there is no number to call. The cards work great day to day but heaven forbid you have to contact customer service. It is terrible. The person on the live chat cannot help and always has to send your request to another member who will "get back to you asap".

If we didnt already have our whole company using these cards, we would looked elsewhere.

Sort your customer service Soldo team. Have a number you can call for help.

Jillian was super fast and helpful with upgrading our multiple company plans. Not the first time Jillian has helped me and each time is always pleasant and quick to respond.

There always teething problems with new companies and app set-up etc, but the Soldo chat service has been invaluable in resolvng any issues or questions we might have had. Works well for our guys on the road and financce management. If we could squeeze some more value by linking to fue cards that might be an added benefit.

A good, pre-paid funds option for staff.

Sean helped with a timing difference query, on this specific chat request. Additionally the support is more often than not a quick and efficient. Highly recommend