SO Legal Limited Reviews 

403
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for making property transactions remarkably smooth and stress-free. People also deeply appreciate the fast response times and clear, reassuring updates provided consistently throughout the entire process. Clients emphasize the dedication and expertise shown by solicitors when handling house sales and purchases. However, some customers also noted communication challenges and difficulties getting in touch with their assigned team. A few reviewers experienced inconsistencies, delays, or felt that specific tasks required constant chasing and extra attention. Others mentioned instances where replies were missing or information regarding completion steps was not clearly communicated.

What people talk about most

Service

Consumers find service to be positive, highlighting professional, fast, and well-organised assistance from... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, efficiency, and helpful... See more

Response time

Customers had positive experiences with response time, frequently highlighting the speed and efficiency of... See more

Customer service

Customers consistently note positive experiences with customer service, praising the professional, polite,... See more

Customer communications

Reviewers highlight ambiguous aspects of customer communications. Some customers report it is extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first telephone enquiry was warm, informative and reassuring. The fee was explained and was a one off inclusive fee. There was a deadline of about 4 weeks. The whole thing was completed in less... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend SO Legal enough, they helped me with a business sale. They explained everything, I always had a contact and someone to ask any questions. I can highly recommend their team who work... See more

Company replied

Rated 5 out of 5 stars

We're very happy to recommend SO Legal. They were very proactive with pushing through the sale of our house. They provided regular updates and were easy to get hold of any time we needed to speak with... See more

Company replied

Rated 5 out of 5 stars

We intructed SO Legal for the the purchase of our house. Jessica and Susanna were really helpful in getting what was sometimes a challenging process over the line. The pricing was fair, the documents... See more

Company replied


Company details

  1. Law firm

Written by the company

SO Legal is one of the fastest-growing law firms in the South East – with offices in Eastbourne, Brighton and Hove, Hastings, Ulverston and London


Contact info

4.8

Excellent

TrustScore 5 out of 5

403 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(403)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

SO Legal are brilliant

SO Legal are brilliant! Zoe and Dominic managed our property sale and purchase. Zoe was with us every step of the way, providing excellent legal advice, guidance, support and brilliant work. I can’t recommend them enough, everyone at the firm is so friendly, and really care about you as a client and the work they do is superb! Thank you!

1 March 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you so much for your 5-star review! It’s great to hear you enjoyed your experience with us and we’ll pass your kind words to Zoe and Dom.

Rated 5 out of 5 stars

Transfer of Equity

So Legal were recommended to me and were brilliant. Katie kept me informed of everything and it all ran smoothly.

22 March 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Sarah, thank you for the 5-star review! We have passed on your feedback to Katie. Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

No hassle from start to completion

I have to say having moved properties a number of time over the past 50 years Katie Handoll from So Legal was a breath of fresh air from finding a buyer to completion took only 6 weeks!!! No hassle always returned my calls or emails immediately. Brilliant from start to completion 100% would recommend So Legal,

26 March 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Peter, thank you so much for the 5-star review! Katie is a star! We will make sure she receives your feedback. Best wishes from the conveyancing team at SO Legal.

Rated 5 out of 5 stars

I would highly recommend So Legal if…

I would highly recommend So Legal if you are looking to buy a property. Quick and efficient. The whole process moved quickly and smoothly. They kept us informed. Jessica and Anzhela gave us that personal touch.

15 March 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Nigel, that’s great to hear! Thank you for taking the time to write this review. We are happy to hear about your experience working with Jessica and Anzhela. Best wishes from the team at SO Legal.

Rated 5 out of 5 stars

Joe and George were excellent.

Joe and George were excellent.
Very proactive and kept me informed all the way.
Would strongly recommend.

1 March 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for your kind words, Steve.

Rated 5 out of 5 stars

A multi jurisdiction remortgage.

We had a complicated remortgage involving the owner in one jurisdiction with the asset in another. Dylan Leet and the team at SO Legal were there for every step, which included handling a series of fresh last-minute requirements from our counter party.
Highly recommended.

26 February 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for taking the time to leave this review, I will make sure Dylan sees your kind words!

Rated 5 out of 5 stars

Professional and helpful.

The agent selling my property recommended using a local firm with experience of auction sales. I was lucky enough to find James Halpin and Katie Bacchus from SO Legal.
They were extremely knowledgeable and professional throughout and made the whole process very straightforward. They kept me well informed at every stage and took the time and trouble to explain any issues I encountered.
I would happily use them again.

21 February 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for this 5-star review!

Rated 5 out of 5 stars

First class conveyancer

I was looking for a conveyancer in the area for a property purchase and stumbled upon Nicola by accident, as the Eastbourne office had been recommended. However they were acting for the vendor, but introduced me to Hastings, at my request, as the firm had been recommended. Throughout the process I was kept apprised of progress and always felt that my interests were protected. A highly proficient service.

6 February 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for this review, Tony. I will make sure your kind words are passed on!

Rated 5 out of 5 stars

Professional Service with successful result

When our supplier failed to deliver on a contract and cited that cancelling would mean we were not entitled to our deposit back (several thousands) we realised the only way to get our money returned would be to obtain legal assistance. We cannot thank SO Legal and specifically Michael Mulcare enough for the swift response. Michael was an excellent communicator and diligently went through all details relating to the failed contract before sending on our behalf a methodical, reasoned legal letter before claim on our behalf. The successful result of this was a full refund of the deposit within the two week deadline. We would not hesitate to recommend Michael and SO Legal to others for litigation advise and action. While we don’t want to have a litigation issue again in a hurry, if we did, Michael would be the first person we would contact. When it comes to law and getting results a legal advisor is worth his/her weight in gold.

15 January 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for this wonderful review, Sandra!

Rated 5 out of 5 stars

Great service - highly recommended.

Outstanding service from the team at SO Legal.
They were responsive and proactive - always quick & creative in solving those inevitable problems that arise when selling a house.
Definitely recommended.

11 January 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi David, thanks for taking the time to leave us this great review!

Rated 5 out of 5 stars

Highly recommended, would use them again in a flash

We were recommended So Legal by the estate agent managing the sale of our property and I'm so glad we took them up on their recommendation. Joe and his legal team were proactive and responsive. The overal service was exceptional, I couldn't fault it. I will highly recommend them and would gladly let the So team manage future sales and purchases for me again.

22 November 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Chris, thanks for sharing this review; we really appreciate it!

Rated 5 out of 5 stars

Joe and his Team at Legal were as…

Joe and his Team at Legal were as previously excellent ! The speed and efficiency was first rate and made a rather difficult sale and purchase as easy as it could be with humour as well! Thank you sincerely could not praise enough!

13 December 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for this 5-star review, Ian!

Rated 5 out of 5 stars

Joe and his team at So Legal were so…

Joe and his team at So Legal were so helpful. They used easy to understand language and provided an excellent service. I would definitely recommend them to my friends and family :0)

9 January 2024
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for this 5-star review, Pam!

Rated 5 out of 5 stars

First Home Buyers

Me and my partner bought our first house in august 2023 (sorry Joe for taking me this long to write a review) but Joe and his team at SO legal were absolutely amazing I cannot fault them one bit. Joe and his team managed our sale from around 100miles away and I never had any complaints - he was very responsive and managed all my queries quickly.

I cannot recommend this company enough and especially Joe! If we were to buy another house we would definitely be using SO legal again without doubt.

Joe was always very proactive and shared emails with us regarding him chasing our sale so we were always up to date and in the know - it made the house buying process a lot easier with him managing it appropriately.

All solicitors are busy but when they make conscious efforts with you it’s worth paying for!!! Absolutely recommened and we are so happy we chose you!!

Olivia and Patrick

28 August 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you so much for taking the time to share this amazing review, Olivia and Patrick! I will make sure Joe sees your kind words.

Best wishes in your new home, from everyone at SO Legal.

Rated 5 out of 5 stars

Very good for morale!

Dominic Mercer and his team in the Brighton office were amazing start to finish. They handled the sale of our old and purchase of our new home and were readily available to answer questions and solve problems when they arose. Will be recommending them and using them again in the future!

22 December 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for this brilliant review, William! Congratulations on buying your new home!

Rated 5 out of 5 stars

Outstanding professionalism

Outstanding professionalism! We have used So Legal for numerous business and personal house purchases and sales. Sarah Spittle has gone above and beyond every time. She is efficient, quick to respond, and very personable. I cannot fault their service in any way. A special mention also to Maryam Pour who is equally just as amazing! Highly recommend using So Legal and will continue to do so. Monique

20 December 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Thank you for taking the time to share this great review Monique!

Rated 5 out of 5 stars

Helped with sale of first property and…

Helped with sale of first property and guided me along the way with the added difficulty of me being an expat and living in Australia.

All round good service at a good price and did everything as promised

19 December 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Hi Richard, thank you for the brilliant review, it is greatly appreciated!

Rated 5 out of 5 stars

A breath of fresh air!

Nicole Hoddinott dealt with my wife's complicated deputyship for her mother's affairs, then handled the probate, which included the sale of her property. Having dealt with other solicitors in the past for conveyancing and other matters, it was clear that Nicole deals with all matters promptly and efficiently.

4 July 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

I will ensure Nicole sees this, Tony. Thank you for taking the time to leave this review.

Rated 5 out of 5 stars

I'm a returning customer

I'm a returning customer and the service received was superb. They listen and follow on my instructions and were communicating with me promptly through the entire process.
Thank you so much,

8 December 2023
Unprompted review
SO Legal Limited logo

Reply from SO Legal Limited

Your kind words will be passed on to the team, Adam.

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