Sole Fitness Reviews 

I purchased a new Sole F80 treadmill with white glove delivery and setup. After geeting the treadmill setup and installed, it was perfect. However, I didnt realize the white glove installers had installed the main display screen crooked. I immediately called Sole Fitness and it's affiliated warranty company to see how Sole would take care of this improperly installed display screen, considering the treadmill was brand new. This is where I have my issue. I was advised, "I would have to fix it myself." I said, "WHAT!?" I expressed that I paid $350 for set up and I would now have fix an improperly setup treadmill that I didn't set up. You can see where my dismay and anger is from. This treadmill is brand new, not even a week old and never used yet. At this time, out of principle, Im about to return this Sole F80 treadmill for a complete refund. The fact that I was told to handle the repair is an insult, and far from what I expected from deciding to go with a Sole treadmill. So while I'm quite sure the treadmill is solid, beware the lousy inconsiderate after support as well as the poorly done initial setup, which is not worth $350. I hope I'm contacted by Sole as this is an embarrassing situation for them

Sincerely,
Chris C.

Purchased LCB (2020 model) exercise bike on 1/8/2024 that had the power control switch completely missing stated is located beside line cord plug. Called twice agents said there is nothing they can do. Wrote a CHAT request for assistance and they never replied. Now, the only way to completely power off is to unplug and re-plug each time.

Treadmill broke, they refuse to fix it. The parts are back ordered. Likely taking them to court.

I purchased an F85 Treadmill December 2023 as an xmas gift for myself from my husband. I had some questions about having a service person come to help with the set up of the tread(the delivery men did not center it apparently , and I was told by Sole customer service rep, that I needed to send them a video from my cell , and they would listen to the sound, and determine what is causing that sound, and if they felt it was necessary, they would send someone out, but ONLY if they felt they had to order a new part.They expected me to read the instruction booklet on my own, and center the tread myself! Pluis, my husband said it was not easy to do, he had a difficult time, and there was NO way, they could have walked me through this over the phone as the rep suggested. I never could have had the strength in my arms to do it my husband said. We feel that after you purchase their product, that you are then on your own, with any situations that arise. I only have it few weeks, so I hope I dont have many issues in the future with always having to send them a video before they can determine if a service call is necessary! I want someone in my home, simple, I do not want to read an instruction booklet, I want to be shown in person how it works, noone ever showed me anything. they just put it together, and showed where to plug in, where I would need to put lubrication every few months. A customer should not have to put in lubrication. I never once had to touch my Nordictrak treadmill in the 15 plus years i had it,,,service people came without any issues, and i had extended warranty as always. Not even showing me how to set up screen functions, as simple as setting the clock. I asked what if a senior(as my mom) does not have a cellphone or computer, to send pics, they said then the customer would have to ask a friend or family member to do so! What if I did not have a husband to center the tread for me? The service people should need to come out and do it, simple....... I think as polite as customer service was on phone, they need to help the customer with easy requests of sending service people when customer asks. Why do we have warranties!!! This is a brand new machine no less!

The E55 elliptical machine was a disaster from the start. It was extremely loud from the start; clicks, squeaks, thumps and grinding noises. I gave the manufacturer the benefit of the doubt and called support, they needed someone to come out and asses the situation, fine. They came about a week later, said I needed to order parts, they were ordered and delivered another several days later. Then needed to wait another week for the repair company to come back. This process happened about 3 more times. The repair company couldn’t figure out how to fix it and now I had the elliptical in my house for about 2 months unusable. The repair company even told me it was a mistake to buy Sole as their experience was that they always have issues and customers hate them. They told me I should ‘milk the warranty and as soon as it was up to get rid of it immediately!’ - not what you want to hear spending this much on a piece of workout equipment. I reached out to Sole to return it and they told me I was outside of the return window and it couldn’t be done. So because I gave them the benefit of doubt to try and fix it, I get penalized being outside the 30 day return window. To make matters worse, I tried to do an A-Z claim with Amazon and they did nothing and denied it because it was more than 30 days. Shame on Sole and shame on Amazon but I would avoid Sole at all costs! DO NOT BUY!!!

This is what you get if you order replacement parts from sole and they will only send you a label through the mail for the return and then they have to get the part back before the refund then you have to order a new one and try again. Well I guess you can’t put photos in here. The new screen I ordered can all dusty and looked like someone throw it sliding across a parking lot on it face.

Straight forward and easy to navigate website. Good concise information.

Super easy to navigate and choose different options for treadmills. Financing was also very easy.

Bought a Sole F63 treadmill in 2017. My wife and put about 600-700 miles per year on a treadmill. Mostly during winter months. After 5 years, this treadmill sparked, causing a small fire. The damage was only to the control board. After contacting Sole, they sent a new motor and said the control board was on order. Well, guess what, I’m still waiting for the control board. Whenever, i contact Sole, they say that they are still waiting for a shipment(?) New treadmills are being sold, but sold ones are not being supported. Very disappointing.

This is my third Sole machine, and my second elliptical machine. I never had a single problem with Sole exercise equipment, and this is the reason I keep coming back.

We had to call Sole 5 times to straighten out this order after Sole initially "Declined" the order despite Affirm having accepted the loan request. Even though the Sales Dept Personnel promised call backs they NEVER called us back to give us status updates. We finally received an email from Affirm that Sole had accepted the order nearly a week later.

Loved the fitness bike I was able to find. The details, the feedback, and the reputation that Sole has is great! I've had one of their ellipticals for 3 years now and it's a key part of my routine.

However, the website experience left a lot to be desired. I had pop-ups every time I added items to the cart. It was frustrating to be "sold" additional items when I just wanted to purchase a few items. In the end, I opted just for the stationary bike because I was so frustrated with the website experience.

Great and fast even thought it is to early to tell. I will update the comment in a few months.

Have had a sole F63 treadmill for 3 years.
Fantastic treadmill, even better customer service.

I ordered a e98 eliptical February 2023. The resistance stopped working maybe 4 minutes into use. Couldn't adjust it it was gone. This was shortly after the delivery men left. I tried to reach the company to have them come back and fix it with no luck. It took several calls and finally after a month a man was here to fix it. It turned out the belt fell off. He put it back on and left. It broke again. One tech from sole told me I was probably running to fast on it. I reminded her it was used for 4 minutes. Again, this whole process took over a month until finally they just sent me a new one. I got the new machine. It was partly The 2020 edition of e98 elliptical But had a smaller blueprint. The delivery guy told me I got a newer addition. They set it up in my house and they were here till about 11:00 PM to set it up. I was excited to finally be able to use the elliptical. The next day I did a 30 minute workout on it using all the features. It was wonderful. My daughter went to go on it And said that she thinks that it was broken again. I got on it and again same issue. Resistance gone, can't adjust it. I'm returning it and I'm done with the company.

Shipping and communication with sole and the many other companies you need to talk to to sole problems is awfulI. I paid for turnkey delivery. It took almost two months before it was delivered. The company that organized my delivery was arc best, the individuals who delivered the eliptical were individual contractors from another company. Each had there own confirmation numbers,delivery numbers, etc, which made it hard to communicate issues with anyone. I was lied to a few times when I would call to talk to Individuals from Sole and Technical assistance. The only progress I made is through e-mail, and I began only communicating in that way.

The individuals at last delivered it. Told me they never put one together before. From the reviews that I've watched on YouTube of putting it together I learned that tightening the arms too much and other factors can interfere with the machines Functionality. I also learned from one of the delivery men that a lot of these machines get damaged in the delivery to the warehouse (ie dropped).

I love the elliptical. It's a one machine I use in every gym that I belonged in. I thought maybe I should just own my own stay at home with my family. The sole Elliptical looked like a beautiful machine. My experience with the company has been a drawn out nightmare. I wasted four months of my life on this.

Six years after we purchased Sole F80 treadmill, we discovered the running deck had cracked and the rollers were rusted. After several mails and calls over weeks with the Sole service people, we were told that the damage would not be covered as our exercise room was not in a 'climate controlled interior room.' Apparently, having an insulated room with a heater and dehumidifier did not count. They claimed that the humidity in the room would have cracked the deck, though we sent pictures showing the cracks clear without any rust. We agreed that the rollers may have rusted due to moisture and were prepared to forgo replacement for rollers. The warranty mentions not placing the treadmill near a pool or spa, which it was not. The warranty does not mention anything about requiring an interior climate controlled room. Also, the service people were under the misconception that we were using a 'humidifier' (?!) rather than a 'dehumidifier' in the exercise room. When we pointed out that it was a dehumidifier to keep the room dry, they stopped answering mails. It looks like they were trying their best to not honor their warranty. Really surprised that a reputable company like Sole would resort to these tactics.

Bought an E35 elliptical and it came damaged. Called customer service for repair and they sent the wrong parts. Took another 2 weeks for a technician to come out, but they ordered wrong parts. Reordered parts, but now I can't even get a technician to come out. Been over a month now. I would never buy from them again!

I have a Sole F80 treadmill (2021 I believe) and it functions fine, but Sole limits the bluetooth functionality so that it will not work with third-party fitness apps to control treadmill incline and speed, which means that you are stuck with their very small built-in workout menu. You can still adjust speed and incline manually, but you will lose so much functionality to use different workout programs of your choice. Asked about a firmware upgrade, SOLE told me sorry, no plans to do anything about that. Basically we have your money, see ya sucker…

Don’t buy Sole! The customer service is the worst. I have ordered parts for over 6 months. The staff sent me rear roller and other parts still waiting. They told me to call every two weeks to check if other parts were available. After over 6 months of calling, I told them I would not want the rest anymore. I would buy a new treadmill, and wanted to return the rear roller (it’s in the box or package as it’s shipped. Not been opened at all), they didn’t respond to my request. No one, staff nor manager has ever did anything to process my request. They only said they would called back but never happened. I have receipt that said it could be returned.