Sole Fitness Reviews 

I bought the CC81 Climber in Aug 2020. This was a very expensive piece of equipment; a significant investment. It arrived as communicated in mid September and I was excited. Took about 45 minutes to assemble. Began using immediately. This is a excellent piece of equipment; incredible work out. However, Sole has a number of problems: 1. Poor quality control in packing: I received two left handles. Felt this was bad sign and soon fond it it was. 2. Poor manufacturing, I think. The machine was well designed and operated great for 4 months...then equipment problems began. First, a knock began. I isolated this to stepper paddles rubbing. After thorough inspection, I found the paddle arm was cracked just behind a joint weld. This means machine is out of commission. Hmm..not a great sign and it was all downhill from there. 3. Absolutely the worst customer service. Sole contracts to another company customer support. My machine was still under warranty, now Feb 2021. I call the support number. It takes a few calls before I get an answer. I describe my problem and guy places an order for the part. Not sure how he knew which part, He states he will notify a technician but I will need to schedule appointment "at my convenience". Could not be a more incorrect characterization. The service technician is sub-contracted and obviously a independent contractor and my repair will be at HIS convenience. Takes 3 weeks before he can come. He arrives, looks at the part sent by Spirit Fitness (service contractor),looks at the machine, and says they sent the wrong part. He orders the correct part and states when it arrives to call and schedule an appt. We are now approaching Mar 2021. I find out the part is on the way...meaning in shipment from across the Atlantic. The Part does not arrive until end of May. Call service tech....he will see when he can work me in. Now it is Jun 2021. He arrives mid june. Fixes the machine. I am excited , back in business. Two week later the same very same problem, but with the opposite paddle arm...UGH! I call warranty service (Spirit Fitness) and report the problem, but this time I know the part needed and get right part ordered. Same scenario...they put in order to technician but I must schedule appt. BUT, BUT...I must wait until the part arrives. Two weeks later part arrives...I call the tech and he claims to know nothing about my service need. I schedule the appointment anyway and call Spirit who assures me they will sort out arrangement. The appointment is in one week. I hear nothing, Tech is a no show. I call Spirit, they call the tech, Spirit says call tech and schedule appt. I do...no show. It is now Aug 2021 I call Spirit who now informs me the machine is no longer under warranty but they will get me another technician. It is now one year later, Aug 2022 and me and my $1600 piece of junk are waiting....still.

Worse customer service ever!!! 5 months trying to get parts to fix my treadmill that the wires burned after 61 miles on the machine.

Worst customer service possible. Horrific experience

I received my machine in December 2021, an E35. It never worked, showing little to no resistance 1/2 the way to the top setting rendering the programs (e.g. fat burn, etc) useless. The firm sent repair people to my home 3 times between January and March, unable to resolve the problem. I emailed and called multiple time and the firm agreed that I should be able to return it, but I never heard back. I called and they agreed but never sent return authorization or a box, which considering it has been 4 months and I have a disability would be appropriate. However, there was not even an offer of a return without providing a box. I tried to work with them and offered a partial refund to settle the issue, they did not try to make any offer. Would never buy from them again. I have multiple emails records and made multiple calls to the firm.

Terrible customer services. Prior to writing this I read some reviews on Sole customer service. Ten to one harrable frustrating customer service. Reviews suggested not doing business with these folks if you can avoid them. Some of us already have a sole 300 pound junk bolder in our living room that doesn't work. I will not enter my number. These folks are so bad I'm afraid of retaliation!?!

Sole F65 treadmill. 6 weeks old, hardly used, a lot of Loud Whining noise from the motor (much louder than a 'quality' motor should be) and a rhythmic clunking sound from somewhere. Low speed is not quiet and higher speeds are even louder. Also has developed a clicking noise when using incline function. When I told the sole rep that this was not whisper quiet as advertised the reply was, 'well they don't make them like they used to'! So they are saying, we charge a lot more money now for our product but we now make useless garbage instead a quality product. This certainly seems to be true. Bad product and poor attitude about it. Then I was told to submit a video of the noises so that 'They' could let me know if it was normal/acceptable, what a joke. If it is advertised as quiet and it is noisy then there is nothing normal about it. Their idea of normal will be whatever suits them so that they do not have to honour warranty. I was also told to jump up and down on the deck without the treadmill running, to see if this stops the clicking noise when inclining! REALLY, that is your solution for a poorly made product, jump up and down to fix the noise! How about you make a decent, noise free, product and when there is a problem send someone out to fix it. Even if the incline noise temporarily goes away from jumping on the piece of junk this will not be a long term solution! This company might have made a quality product many years ago but now they are using cheap low quality parts and trying to Rely on their Past Reputation. It's just a matter of time before consumers will realise what many of us already know, Sole has gone down the proverbial hill, at a very high rate of speed but they probably didn't make as much noise doing it, as Their Treadmills Do. UPDATE
After two months of emails, making too many videos of the same problem and two repair visits the treadmill is worse than ever. New incline motor is as bad as the old one, the noises when inclining and going back down are even louder. I have requested a full refund based on soles product being junk but dyaco/sole are still wasting time and supposedly looking into it, whatever that means. These people do not care about the customer. they kill time hoping you will give up and go away.

Sole Fitness uses a freight company to deliver their equipment to their customers. Unless you have your own forklift or a moving company, don't plan on getting these 400 lb. treadmills into your home without assistance. From there, if it's going upstairs or downstairs, good luck. This treadmill was dropped off at my garage door, on the opposite side of the front door where the treadmill would be coming inside. It was left on a pallet in my driveway without any assistance from Sole or the freight company. Upon returning the treadmill, you have to get the thing back outside on your own and hope it doesn't snow or rain before the freight company picks it up again.

My review is specifically around customer service as I haven’t had adequate time to properly review the treadmill (F63) recently purchased.

The subcontracted delivery service was a nightmare initially but the efforts made by soles customer service to fix it as quickly as possible (considering COVID/ staff shortages etc) was impressive and commendable. For context I am A Canadian customer, ordered Jan 18/2022, directly from sole and spoke with the same person until issue was resolved. Gave me great confidence that they will Stand behind their products.

I bought Sole Treadmill 2021 Thanks Giving. I found immediately that the lock at the bottom of the treadmill was not working after I assembled it. I called the customer support and they sent the lock to be replaced but till now no one has come to fix this issue. I have sent multiple emails to customer support and called them and I get to hear that my issue is assigned to a technician and some one is going to come and no one has come till now. It is close to 4 months. I made a mistake of buying this product. Please don't buy this product as their customer support is very bad and they don't care after you purchase the product.

I am so disgusted and disappointed In this company. My treadmill that I’ve had for 3 months broke and I have contacted customer support 6 times and have been told that my parts have been shipped but I still do not have them. No one will give us a tracking number because there isn’t one. I want it picked up and to be refunded. I am ready to move on from this bad experience. We have no order number because they haven’t done anything to give us one.

what a huge waste of money! machine makes knocking sound and no one can fix it. tried to give it away on facebook no one wants it. Have had it less than a year and used about 5 times due to knocking sound. stay away from this company..CS is useless.

I received a broken treadmill and now it is a hassle to get it fixed. I reported that the treadmill came in damaged they said they will send me replacement parts and then I don’t have to assemble it because the service will assemble when they are replacing the damaged parts. Now for the service I have to take time off my work so they can come over.
Service came today and said that they only fix damaged parts they do not assemble treadmills.
I tried calling Sole but the customer rep kept talking over me, saying that it’s impossible that someone from their company sad that the service will assemble the treadmill for me blah blah blah. Always excuses. I specifically ordered treadmill from their original website so I wouldn’t have to deal with any BS. Now I got BS over my head. I WOULDNT SUGGEST PURCHASING THEIR PRODUCTS.

Worst customer service ever!

1.5 years ago I bought a F80 as a Christmas gift for my wife. Since then I have had to get the control board replaced 3 times. I am 220 lbs and jog for 2 miles at 7.5 mph for a total of 15 minutes. These treadmills are cheapy made and are not sturdy enough to withstand everyday use. Each time I have properly lubricated the treadmill above the recommendations in the Sole catalog that the treadmill come with. Do not spend your money. Each time you need to get the parts replaced its a long process on rewind. I asked if there was anything that can be done differently this time due to the treadmill being faulty or something and they said NO we will continue to have it looked at and fixed until the warranty is through and then I can try to return it to Dick's. Dick's Sporting Goods will not take it back it has been too long. Sole obviously does not stand by their products with no mention of upgrading to the "more commercial" treadmill or anything like that. Do yourself a favor and look elsewhere for your treadmill needs or you'll end up like me.

Update: Turns out they shipped quickly, just didn't bother to let me know and didn't update the order when I looked directly. Had to send an e-mail to find this out.

I ordered a treadmill a week ago, I had to contact them to even get a confirmation that they got my order, they said it would take 3-4 days to ship, it's been 7 days, and still hasn't shipped.

Pros: I love my elliptical machine. It only took about an hour for us to set it up and it works like a charm. My workouts are significantly better and more efficient than my old machine. The machine is quiet and easy to use.

Cons: the fan is the worst and I have to lean up on my tip toes to even feel it. Not even worth turning it on.

Shipping: This is the fault of the shipping company, not Sole. They scheduled a delivery for us 4 days earlier than it could even be delivered. So we had to take 2 separate days off work. Frustrating and the shipping company was not helpful in ANY way.

STOP DOING BUSINESS WITH THIS COMPANY. I purchased F63 from Sole Fitness and it delivery on time. However, I paid $200 to assembly and it run three time and treadmill stop working. Try to call the customer service and get transfer to technician department but no one picks up. This company never have technician on phone to help. I have to contact the shipping company to request for return. I have to paid another $150.00 for guy come to take the treadmill down and move to outside of my house because the delivery company will not help.
I spent total of $350 for NOTHING.

I bought a climber from them. First the unit came assembled WRONG from the factory. They have sent techs to the house THREE times and the unit still does not work. They pass me around between departments via email and phone calls. It feels like they just want you to pay for the product and then get so frustrated with the service that you will just give up DON'T buy from here unless you know you will NEVER have problems with the product you're purchasing

Some years ago I purchased one of their treadmills. First problem is they double charged me on shipping and I had to ask twice for them to refund the overcharge, which they eventually did. Second problem is because I paid for turnkey delivery (i.e., delivery and set up in the room of my choice) I had to be present for the delivery. I cut a meeting short to be at home during the appointed time but their delivery company failed to deliver it then. On another day, without notice of any delivery they just dropped it off on my porch, so much for the extra money I paid for turnkey delivery (incidentally, the phone number of the delivery service they gave me when I requested it was out of service). There were other problems such as the delivery company claiming they were not informed I had requested and paid for turnkey service (despite I did and Sole confirmed this).

I finally got them to cancel the order and pick up the treadmill but they then took awhile to refund my money. All around a really frustrating, if anything can go wrong it will, experience during which something like thirty or forty emails were exchanged (although the company ignored many of mine) only to end in me purchasing a different treadmill from a more customer service oriented company. .

I write this now (years later) because I am looking at purchasing an elliptical machine and checked the reviews of this company to see whether anything has improved with their customer service given their elliptical machines generally get good ratings. I now see that years after my terrible experience with them the negative reviews are still flowing in, and I want to let others know their bad customer service is a long-term problem that it seems they have done nothing to improve.

DO NOT BUY FROM THEM!! They use horrible 3rd party delivery services and will not help you get your purchase! Customer service is an absolute joke!!

Sole Fitness is a joke of a company. How can you miss delivery for ordering an elliptical 3 times in a row to my home. I just cancelled and I would never order another equipment from this company or Dayco (Taiwanese parent company).

Whenever you call in for a status, the customer agent has no clue where the delivery is.