Solitaire Plumbing & Heating Ltd Reviews 58

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and efficiency, often highlighting their professional and friendly demeanor. Many people appreciate the excellent service, noting the punctuality, clear communication, and the tidy way the work is completed. Some reviewers also mentioned specific instances of engineers being knowledgeable and taking great care with installations, even in challenging situations. However, a few other people also felt that there were occasional delays in arrival times or issues with initial communication regarding appointments.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the efficiency and professionalism of the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just had quite a few electrical jobs done.Sam and Paul arrived to do the works,they were hardworking,polite,very clean and tidy and helpful with advice given.I would recommend solitaire to anyo... See more

Company replied

Rated 5 out of 5 stars

I can thoroughly recommend Solitaire. They’ve just fixed my boiler in time for me to return from overseas to this freezing weather! Their engineers are very knowledgable, polite and efficient. They ca... See more

Company replied

Rated 5 out of 5 stars

First Class plumbing Services. They have carried out various jobs for me. Their response to my enquiries have always been prompt, well organised in notifying me and attending at the time given. Thei... See more

Company replied

Rated 5 out of 5 stars

Exceptional service by Solitaire in finding and repairing a leak from my bath waste. Tradespeople always unnerve me a bit as they are dealing with things I don't understand and can't imagine sorting!... See more

Company replied


Company details

  1. Plumber

Written by the company

Which! Trusted Trader, Solitaire, are a fully qualified locally run company working in Essex, Kent and surrounding areas to work with Natural gas, LPG, Oil, and all domestic and commercial plumbing works, carrying out services and breakdowns on all heating and hot water systems including maintenance contracts to suit all budgets.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

58 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

After reporting a leak on my radiato to…

After reporting a leak on my radiato to Solitaire heating company,
Old radiator out and new radiator in and all down within 48 hours.
Very professional highly recommend.
5/5

15 May 2025
Unprompted review
Solitaire Plumbing & Heating Ltd logo

Reply from Solitaire Plumbing & Heating Ltd

Good morning, thank you so much for leaving this review. I will pass on your kind comments to everyone involved.

Rated 4 out of 5 stars

A professional job

I had to chase my original enquiry for which the company was apologetic. That done I got a visit to assess my faulty shower within a few days, followed by a quotation the same day and then the replacement unit installed within days. All seems well and I sense the work was professionally done.

16 May 2025
Unprompted review
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Reply from Solitaire Plumbing & Heating Ltd

Good morning, thank you for taking the time to leave this review. Please accept my apologies the service was not 5 star, we will try our best to avoid this in the future.

Rated 5 out of 5 stars

Prompt efficient service

Prompt efficient service, repair carried out with professionalism and care. The engineer was very polite and explained what the problem was and then resolved it with no issues at all. Couldn't have been better.

8 May 2025
Unprompted review
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Reply from Solitaire Plumbing & Heating Ltd

Good morning, thank you so much for leaving this wonderful review. I will pass onbb your kind comments to all involved

Rated 5 out of 5 stars

Great company

Great company.
Professional and efficient.
I’ve used them for years and I wouldn’t use anyone else.

25 March 2025
Unprompted review
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Reply from Solitaire Plumbing & Heating Ltd

Good morning, thank you so much for taking the time to leave this review. It is really appreciated

Rated 5 out of 5 stars

With no heating the lads at Solitaire…

With no heating the lads at Solitaire sorted it, they found the fault straight away. A very friendly receptionist was very polite and arranged everything, she put my mind at ease as did the the lads who turned up.
A first class team from the office to those out on the road.

19 March 2025
Unprompted review
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Reply from Solitaire Plumbing & Heating Ltd

Good morning, thank you so much for taking the time to leave this review. I will pass on your kind comments to all involved.

Rated 5 out of 5 stars

We had a problem with our lighting

We had a problem with our lighting. Initial survey was provided quickly and the advice given proved to be spot on. The work was carried out very efficiently by Sam, with clear explanations given throughout the process. Very happy.

25 February 2025
Unprompted review
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Reply from Solitaire Plumbing & Heating Ltd

Good afternoon, thank you so much for taking the time to leave such a great review. I will pass on your kind comments to Sam and his manager

Rated 5 out of 5 stars

Speedy Responce

Failure of hot water last night. Called Solitaire at 9am this morning. Problem fixed by midday.

26 February 2025
Unprompted review
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Reply from Solitaire Plumbing & Heating Ltd

Good morning, thank you so much for taking the time to leave such a great review. I will pass on your comments to our engineer and their manager

Rated 5 out of 5 stars

First class tradesmen!

Needed to Drain and remove existing hot water cylinder
Remove existing pump on hot water pipework and re-join the pipe
Supply and install 120l Gledhill unvented direct hot water cylinder
Supply and install Unvented hot water safety kit
Connect to existing immersion wiring/timer
Commission and register installation on a an urgent basis due to no hot water!!
Solitaire were there to assess job and all of the above work was completed by Spencer who worked non stop from 9am onwards!
Absolutely brilliant. The job was completed professionally, no mess and tank area was tidied and looks fantastic!
Will DEFINITELY be using again and would DEFINITELY recommend to other.
Pricing was very competitive and no hidden costs!

10 February 2025
Unprompted review
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Reply from Solitaire Plumbing & Heating Ltd

Thank you so much for taking the time to leave this review. It is very much appreciated and will pass on your kind comments on to Spencer and his manager

Rated 5 out of 5 stars

Boiler service

Contact quick, efficient, polite, as stated. Boiler serviced: respectful to property, polite, no problems.

13 January 2025
Unprompted review
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Reply from Solitaire Plumbing & Heating Ltd

Good afternoon, thank you so much for leaving this great review. I will pass on your kind comments to the engineers who attended and their manager

Rated 5 out of 5 stars

I highly recommend this company

I highly recommend this company. Very friendly and efficient. Work was carried out on time and cleanly. I also feel their pricing is very competitive.

26 December 2024
Unprompted review
Solitaire Plumbing & Heating Ltd logo

Reply from Solitaire Plumbing & Heating Ltd

Good afternoon, thank you so much for leaving this great review. I will pass on your kind comments to the engineers who attended and their manager

Rated 5 out of 5 stars

Great service

Great service from this company with staff that care. Used for the first time this week and now won’t go anywhere else.

6 December 2024
Unprompted review
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Reply from Solitaire Plumbing & Heating Ltd

This is wonderful news Toni and it has been a pleasure working with you. Hopefully you are all good for much time to come but we are here if you need us. Thank you for taking the time to write your review.

Rated 5 out of 5 stars

More than just a great plumbing service

Solitaire have completed several jobs for me - moving a boiler, a full kitchen install, and moving and replacing radiators. I'll continue to use them as my 'go to' plumbing service, though the additional skills of electrics and carpentry are invaluable to save juggling various tradespeople. Installers are always polite, on time and communication is excellent. A highly trustworthy team.

30 November 2023
Unprompted review
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Reply from Solitaire Plumbing & Heating Ltd

Thank you and we very much appreciate your valuable feedback. You've hit the nail on the head as we aim to support our customers to take the stress out of their home projects and get them the results they are looking for. We're here to help any time

Rated 5 out of 5 stars

A company at the top of their game ...

This company is at the top of their game. The customer service is polite, swift acting and wonderfully efficient. First class installation team and superb after sales. Would recommend looking at this company before all others for plumbing, boiler installation and general central heating services be it whether you are local to Chelmsford or afar

22 November 2024
Unprompted review
Solitaire Plumbing & Heating Ltd logo

Reply from Solitaire Plumbing & Heating Ltd

Very much appreciate your custom and kind comments. We here if you ever need us in the future

Rated 5 out of 5 stars

Solitaire have done several jobs for us…

Solitaire have done several jobs for us now, they are polite, neat, courteous and always do a good job!

12 November 2024
Unprompted review
Solitaire Plumbing & Heating Ltd logo

Reply from Solitaire Plumbing & Heating Ltd

Good morning, please accept my apologies as it doesn't look like I replied to this review.
Thank you for taking the time to leave this review, it really goes a long way.

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