Solstice SunglassesReviews 

194
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 186 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products, finding them to be as described and feeling high-quality right out of the box. Some also highlight positive interactions with customer service representatives, who are described as helpful, patient, and attentive in resolving issues. Conversely, a significant number of people experienced considerable delays with their orders and shipping, often waiting weeks longer than expected without clear communication or tracking information. Some customers also received products that were either used, damaged, or not as described, sometimes lacking essential accessories or original packaging. There are also reports of difficulty reaching customer service or getting satisfactory resolutions for problems, leading to frustration and the need for external intervention.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and authenticity; some customers express... See more

Order

Reviewers express significant dissatisfaction with their orders, citing frequent cancellations and long... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising fast delivery, some receiving... See more

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness, attentiveness,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction, noting that... See more

Reviews shaping this summary

Rated 3 out of 5 stars

You could, certainly improve the comunication!! For more than 10 days I had no word about my order! The product is amazing! After a while I received my order!

Rated 2 out of 5 stars

For the price I paid, I would have expected much better visual quality; the quality of the plastic and the product overall is comparable to a simple pair of $50 sunglasses and I’m talking about Armani... See more

Rated 2 out of 5 stars

Poor communication when my order was late caused me to purchase a different pair of glassses for a trip. There should have been plenty of time with the 7-10 business days they said. Skeptical about bu... See more

Rated 2 out of 5 stars

They took longer than expected to arrive, and one of the hinges was bent, causing the left temple to point downward. I had to take them to an optician to have them fixed because I didn’t want to wait... See more


Company details

  1. Sunglasses shop
  2. Clothing Shop
  3. Fashion accessories shop

Information provided by various external sources

Men's, Women's and Kids Designer Sunglasses from Fashion brands such as, Fendi, Gucci, Maui Jim, Dior and more available at Solstice Sunglasses.


Contact info

3.0

Average

TrustScore 3 out of 5

194 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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3.0

All reviews

(194)

189 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a small issue with payment where…

I had a small issue with payment where the funds were not released with the business, though they were taken from my account (completely on the payment platform, not Solstice!). Sky was so helpful and patient, making sure all bases were covered on their end while I made calls to the payment platform to make sure funds were delivered. Sky continued to update me throughout the entire process, was patient, and let me know when things finally were able to process and be shipped! I was so impressed with the customer service, patience and attentiveness. Will definitely shop with Solstice again!

30 June 2026
Unprompted review
Solstice Sunglasses logo

Reply from Solstice Sunglasses

We are so happy to hear about your positive experience with us! We understand that payment issues can be frustrating, and we are glad our team could assist you effectively and keep you informed every step of the way. We truly appreciate your patience and kind words regarding our customer service. We look forward to serving you again!

Rated 1 out of 5 stars

Potential Scam

Potential Scam. The label was created over a week ago and it has never been sent. The customer service phone number has a recording saying it was spooked, whatever that is. I think this may be a rip off site. Glad I used Paypal, So I can get my money back. Beware of this site

6 June 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS SITE

DO NOT BUY FROM THIS SITE. I’ve been waiting two weeks for my order with no updates. Can’t even get a response about my order. $200 paid and radio silence. No sunglasses. You’ve been warned!

22 June 2026
Unprompted review
Rated 1 out of 5 stars

Not trustworthy!

I placed my order and have not received any tracking update in over a week. Also problematic is that there is no contact information in the one confirmation email I received for my order.

I believe I’ve been scammed, stay away from this company!

11 June 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Experience

My experience was extremely disappointing.

I received the wrong pair of sunglasses. Mistakes happen, but what was most frustrating was the company's response. Rather than immediately shipping the correct item that I had already paid for, I was asked to spend additional time and effort fixing an error that was entirely on their end.

As a customer, I fulfilled my obligation the moment I paid for the product. Solstice failed to deliver what I ordered, yet expected me to bear the inconvenience and delay caused by their mistake before they would correct it.

I would strongly recommend looking elsewhere unless you're willing to risk long delays and a frustrating resolution process if something goes wrong with your order.

11 June 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a pair of shades on June 4th

Ordered a pair of shades on June 4th. It’s June 10th and still haven’t received an order update. Also ordered a pair of shades from Walmart on the same day and received them two days later. Never ordering from here again.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding experience from start to…

Outstanding experience from start to finish! The team was professional, knowledgeable, and genuinely cared about delivering the best possible service. Their attention to detail, excellent communication, and commitment to customer satisfaction truly set them apart. Everything was completed on time and exceeded my expectations. I highly recommend this company to anyone looking for quality work and exceptional service. Thank you for a wonderful experience!

7 June 2026
Unprompted review
Rated 5 out of 5 stars

I couldn't be more pleased with my…

I couldn't be more pleased with my experience with Solstice. From start to finish, their customer service was absolutely phenomenal. Every question I had was answered promptly, professionally, and with genuine care, making the entire process smooth and stress-free.
What impressed me most was the authenticity and quality of their products. It's clear that Solstice takes pride in offering genuine, high-quality items, which gave me complete confidence in my purchase.
On top of that, my order arrived right on time, exactly as promised. In today's world, reliable shipping and excellent communication make all the difference, and Solstice exceeded my expectations in both areas.
If you're looking for a company that stands behind its products, values its customers, and delivers on its promises, I highly recommend Solstice. I will definitely be a returning customer! ⭐⭐⭐⭐⭐

1 June 2026
Unprompted review
Rated 5 out of 5 stars

I had a really positive experience with…

I had a really positive experience with this company. From start to finish, the customer service was excellent—responsive, helpful, and genuinely attentive to my questions. It’s clear they value their customers and take pride in providing support that actually makes a difference.

The product itself felt authentic and exactly as described, which gave me a lot of confidence in the purchase.

Delivery was also impressively quick. My order arrived on time, well-packaged, and in perfect condition, which made the whole experience even better.

Overall, I’m very satisfied and would definitely recommend them to others looking for reliability, authenticity, and great service.

4 June 2026
Unprompted review

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