You could, certainly improve the comunication!! For more than 10 days I had no word about my order! The product is amazing! After a while I received my order!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
Men's, Women's and Kids Designer Sunglasses from Fashion brands such as, Fendi, Gucci, Maui Jim, Dior and more available at Solstice Sunglasses.
Contact info
5th Avenue 665, 10022, New York, United States
- solsticesunglasses.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service
May use AI-assist with repliesRead more
I had a small issue with payment where…
I had a small issue with payment where the funds were not released with the business, though they were taken from my account (completely on the payment platform, not Solstice!). Sky was so helpful and patient, making sure all bases were covered on their end while I made calls to the payment platform to make sure funds were delivered. Sky continued to update me throughout the entire process, was patient, and let me know when things finally were able to process and be shipped! I was so impressed with the customer service, patience and attentiveness. Will definitely shop with Solstice again!

Reply from Solstice Sunglasses
I haven’t received any tracking number…
I haven’t received any tracking number or confirmation
this website is a fraud they just took…
this website is a fraud they just took my money and never shipped anything out want personal information and pictures of my id and credit card which i never in my life had to do
Potential Scam
Potential Scam. The label was created over a week ago and it has never been sent. The customer service phone number has a recording saying it was spooked, whatever that is. I think this may be a rip off site. Glad I used Paypal, So I can get my money back. Beware of this site
DO NOT BUY FROM THIS SITE
DO NOT BUY FROM THIS SITE. I’ve been waiting two weeks for my order with no updates. Can’t even get a response about my order. $200 paid and radio silence. No sunglasses. You’ve been warned!
Not trustworthy!
I placed my order and have not received any tracking update in over a week. Also problematic is that there is no contact information in the one confirmation email I received for my order.
I believe I’ve been scammed, stay away from this company!
Straightforward purchase with timely…
Straightforward purchase with timely delivery. Good info online.
Love my Revo glasses!
Dude I can't wait to get my Joes
Dude I can't wait to get my Joes! Was bummed when they were no longer in stores. Glad I could find them thru you.
Great attention from Lisa.
Terrible Experience
My experience was extremely disappointing.
I received the wrong pair of sunglasses. Mistakes happen, but what was most frustrating was the company's response. Rather than immediately shipping the correct item that I had already paid for, I was asked to spend additional time and effort fixing an error that was entirely on their end.
As a customer, I fulfilled my obligation the moment I paid for the product. Solstice failed to deliver what I ordered, yet expected me to bear the inconvenience and delay caused by their mistake before they would correct it.
I would strongly recommend looking elsewhere unless you're willing to risk long delays and a frustrating resolution process if something goes wrong with your order.
Ordered a pair of shades on June 4th
Ordered a pair of shades on June 4th. It’s June 10th and still haven’t received an order update. Also ordered a pair of shades from Walmart on the same day and received them two days later. Never ordering from here again.
I ordered a pair of sunglasses 11 days…
I ordered a pair of sunglasses 11 days ago and they still haven't shipped. I needed this as my grandson broke my other pair. Less than thrilled
Outstanding experience from start to…
Outstanding experience from start to finish! The team was professional, knowledgeable, and genuinely cared about delivering the best possible service. Their attention to detail, excellent communication, and commitment to customer satisfaction truly set them apart. Everything was completed on time and exceeded my expectations. I highly recommend this company to anyone looking for quality work and exceptional service. Thank you for a wonderful experience!
I couldn't be more pleased with my…
I couldn't be more pleased with my experience with Solstice. From start to finish, their customer service was absolutely phenomenal. Every question I had was answered promptly, professionally, and with genuine care, making the entire process smooth and stress-free.
What impressed me most was the authenticity and quality of their products. It's clear that Solstice takes pride in offering genuine, high-quality items, which gave me complete confidence in my purchase.
On top of that, my order arrived right on time, exactly as promised. In today's world, reliable shipping and excellent communication make all the difference, and Solstice exceeded my expectations in both areas.
If you're looking for a company that stands behind its products, values its customers, and delivers on its promises, I highly recommend Solstice. I will definitely be a returning customer! ⭐⭐⭐⭐⭐
Awful!!
Awful!!! Took forever to ship!! Terrible customer service!! NEVER AGAIN
I had a really positive experience with…
I had a really positive experience with this company. From start to finish, the customer service was excellent—responsive, helpful, and genuinely attentive to my questions. It’s clear they value their customers and take pride in providing support that actually makes a difference.
The product itself felt authentic and exactly as described, which gave me a lot of confidence in the purchase.
Delivery was also impressively quick. My order arrived on time, well-packaged, and in perfect condition, which made the whole experience even better.
Overall, I’m very satisfied and would definitely recommend them to others looking for reliability, authenticity, and great service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







