I am posting here because Solvaderm will NOT post my review to their site (gave a one star there on the product). The Dermpura that is currently being sold as Dermpura, is NOT the Dermpura (foaming c... See more
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See what reviewers are saying
I’ve been using Solvaderm products for a few months now, and I’m genuinely impressed. My skin looks noticeably more youthful, smooth, and radiant. I’ve tried countless skincare brands, but nothing has... See more
Excellent experience! Easy and fast place my order. Glad to receive messages about savings and member rewards. I was overdue to replenish my supplies. Solvaderm 'was' on my to-do list. Yay now its... See more
Company replied
I'm in my 70's & have good skin but it has a rough texture. Moisturizers don't always penetrate & I'm washing it off in the morning! After using this product & applying moisturizer & suncreen, my ski... See more
Company replied
Company details
Written by the company
Solvaderm is a reputable skincare brand renowned for its innovative approach to dermatological solutions. Founded on the principles of advanced scientific research and high-quality ingredients, Solvaderm has emerged as a leader in the skincare industry. With a commitment to delivering effective and safe products, Solvaderm has garnered a loyal following among consumers seeking professional-grade skincare solutions. Central to Solvaderm's philosophy is the fusion of cutting-edge technology with natural ingredients, resulting in formulations that address a wide range of skincare concerns. Whether targeting signs of aging, acne, hyperpigmentation, or sensitivity, Solvaderm offers comprehensive solutions designed to promote healthy, radiant skin. One of Solvaderm's distinguishing features is its emphasis on clinical validation and evidence-based results. Each product undergoes rigorous testing and evaluation to ensure both efficacy and safety. By collaborating with dermatologists and skincare experts, Solvaderm develops formulations that deliver tangible benefits while minimizing the risk of adverse reactions. The brand's product range encompasses various categories, including cleansers, moisturizers, serums, and treatments, all formulated to work synergistically to optimize skin health. From the Hydra Repair Intensive Moisturizer to the Stemuderm Anti-Wrinkle Treatment, each product is meticulously crafted to address specific skincare needs, utilizing potent ingredients backed by scientific research. Transparency and education are also core values of Solvaderm. The brand provides comprehensive information about its ingredients, formulations, and skincare techniques, empowering consumers to make informed choices about their skincare routines. Additionally, Solvaderm's customer service team is readily available to offer personalized recommendations and guidance to ensure optimal results. Beyond its commitment to product excellence, Solvaderm prioritizes environmental sustainability and ethical practices. The brand endeavors to minimize its ecological footprint through responsible sourcing, eco-friendly packaging, and cruelty-free testing methods. Overall, Solvaderm represents a fusion of science, nature, and innovation in the realm of skincare. With its unwavering dedication to quality, efficacy, and consumer satisfaction, Solvaderm continues to set the standard for advanced dermatological solutions, helping individuals worldwide achieve healthier, more radiant skin.
Contact info
Ram Ridge Road 6, 10977, Chestnut Ridge, United States
- 1-888-211-8468
- customerloyalty@solvadermstore.com
- solvadermstore.com
4.1
Great
3K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
It was easy to order
6 March 2025
Reply from Solvaderm
Dear Valued Customer,
Thank you for your review and for letting us know your experience in placing an order online.
We appreciate your business and look forward to having the opportunity to service your next orders.
Healthy Regards,
iHealth Fulfillment
Reply from Solvaderm
Dear Valued Customer,
Thank you for taking the time to submit this review.
We truly appreciate your business and look forward to servicing your next order.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
When a delayed shipment might come.
I ordered 3 products on Feb. 9, 2025 - Stemuderm, Eyevage, and Revivatone and paid for them with my credit card. There was a notification that the Revivatone was out of stock and would be delayed. I did receive the other two products on Feb. 21, 2025 but I have heard nothing about the Revivatone yet. An update on the status of when it might be delivered would be nice.
9 February 2025
Reply from Solvaderm
Dear Valued Customer,
Thank you for sharing your feedback. Your Revivatone order was shipped on February 18, 2025 and was delivered to your community mailbox/parcel locker/apartment mailbox on March 6, 2025, at 11:00 AM.
We sincerely apologize for the inconvenience this may have caused you.
Healthy Regards,
iHealth Fulfillment
Excellent Ingredient Listing
What I appreciate about the Solvaderm website is the thorough write-up of the product ingredients, as well as what the product hopes to achieve and customer reviews/pictures.
5 March 2025
Reply from Solvaderm
Dear Valued Customer,
Thank you for your positive review! We’re glad you appreciate our detailed ingredient information, product goals, and customer reviews. Your feedback means a lot to us!
Healthy Regards,
iHealth Fulfillment
Reply from Solvaderm
Dear Valued Customer,
Thank you for taking the time to submit this review.
We truly appreciate your business and look forward to servicing your next order.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
Reply from Solvaderm
Dear Valued Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with both our product and the ordering process. We truly appreciate your feedback and look forward to serving you again soon!
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
Reply from Solvaderm
Dear Valued Customer,
Thank you for the fantastic feedback! We're so happy to hear that you had an excellent experience. We truly appreciate your support and look forward to serving you again soon!
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
Ease of ordering
This is my first order, the ordering process was smooth, hopefully the product is as great as people say!
1 March 2025
Reply from Solvaderm
Dear Valued Customer,
Thank you for choosing us for your first order! We're so glad to hear the ordering process was smooth. We’re confident that you'll love the product as much as others have.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
I wanted to order one under eye bag…
I wanted to order one under eye bag cream and somehow ended up with 2 lip balms. I need money back and maybe try to order what I wanted
1 March 2025
Reply from Solvaderm
Thank you for your email,
The order placed was for one bottle of Eyevage, and the Lip Balm was free.
If you have any additional questions, please reply to the email sent to you separately, or feel free to contact one of our professional customer care agents to assist with any other inquiries. Our toll-free numbers are 888-675-0241 or 888-211-8468. Our phone support hours are:
Monday to Friday, 9:00 AM - 5:00 PM EST.
Healthy Regards,
iHealth Fulfillment
Customer Loyalty Division
Numerous benefits & many compliments
I am going into week 2. I love the products so far. As far as the bad reviews, I don't think people give it enough time or are expecting a miracle right away. My face is incredibly soft and looks well balanced. I use all the products and have had numerous compliments after using them for just one week! I will continue to use Solvaderm, the benefits are amazing so far!
8 February 2025
Reply from Solvaderm
Dear Valued Customer,
Thank you so much for your thoughtful review! We're thrilled to hear that you're already seeing such positive results after just one week. It's wonderful to know that your skin feels soft, balanced, and that you've received compliments! We agree that consistency is key, and we're so happy you're enjoying the benefits of Solvaderm. We truly appreciate your support and look forward to hearing more about your continued progress!
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
Disappointing customer service when a product pump is broken.
I ordered two daily moisturizers and after i went thru one jar i opened the next and could not get the pump to work. i emailed customer service and was sent a video showing me how to use the pump. really? i tried doing what the video said and replied back telling customer service lady that it didnt work. to which i got no reply.
7 February 2025
Reply from Solvaderm
Dear Valued Customer,
We sincerely apologize for the lack of follow-up on your previous inquiry. We appreciate your patience and want to make this right for you.
Since the pump is still not working, could you please provide the lot number located on the bottom of the jar? This will help us investigate the issue and determine the best resolution for you.
Healthy Regards,
iHealth Fulfillment
No positive change in skin appearance
I have been using for a couple weeks and actually appear to have more defined lines
5 February 2025
Reply from Solvaderm
Dear Valued Customer,
Even though we have carefully researched the ingredients and formulation to provide the greatest benefit to the most people, everyone is different and effectiveness can vary.
As you know we offer a 60 day return policy on the products that we sell. If you would like to return your purchase we would be more than happy to satisfy your request. Just email us your order number at support@ihf.zendesk.com or call us at 888-675-0241 or 888-211-8468.
Healthy Regards,
iHealth Fulfillment
Good product, poor customer service
I placed two separate orders and paid expediting shipping on one of them. The wrong order was expedited. I contacted customer service because I felt I should be reimbursed. I never heard back from customer service rep Theresa S and was not reimbursed. So far I'm pleased with your product but disappointed in your customer service.
8 February 2025
Reply from Solvaderm
Dear Valued Customer,
We have processed a $10.95 reimbursement today for the expedited shipping charge. You should see the refund reflected in your account soon, depending on your payment provider.
We’re glad to hear you’re pleased with the product, and we deeply regret any frustration caused by this experience.
Healthy Regards,
iHealth Fulfillment
Very prompt service for a product that…
Very prompt service for a product that was omitted from my order. The issue was resolved and I received the missing product within several days. The company also followed up with me to be sure all issues were resolved.
2 February 2025
Reply from Solvaderm
Dear Valued Customer,
Thank you for taking the time to submit this review.
We truly appreciate your business and look forward to servicing your next order.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
Reply from Solvaderm
Dear Valued Customer,
Thank you for your feedback! We're pleased to hear that you found our website easy to use.
We strive to provide a seamless and user-friendly online experience for our customers. Your satisfaction is important to us, and we're glad that our website met your needs.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
Love These Products
Love these products and they arrived quickly the last time I ordered
8 February 2025
Reply from Solvaderm
Dear Valued Customer,
Thank you for your review.
We're glad to know that you love our products. We appreciate your business and look forward to having the opportunity to service your next orders.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
Reply from Solvaderm
Dear Valued Customer,
Thank you so much for your kind words! We're thrilled to hear that you love our products and discounts. Your support means a lot to us!
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
Time will tell!😉
7 February 2025
Reply from Solvaderm
Dear Valued Customer,
Thank you for your feedback! We appreciate you taking the time to share. We look forward to hearing your thoughts after you’ve had a chance to use the product.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
I love Stemnucell
I love Stemnucell. It is so easy to shop online. I have
been using this product for years. I was recently told
that I look 52 years old, but I am actually 77. I did a live
testimonial, and it was used to promote your product.
7 February 2025
Reply from Solvaderm
Dear Valued Customer,
Thank you so much for sharing your wonderful experience with Stemnucell! We're thrilled to hear that you've been using our product for years and seeing such amazing results. Your live testimonial is truly appreciated, and we’re honored to have you as a loyal customer.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
The website is easy to use
The website is easy to use. I was able to find my favorite products and got 25% off!
7 February 2025
Reply from Solvaderm
Dear Valued Customer,
Thank you for your feedback! We’re so glad to hear that you found our website easy to use and that you were able to get 25% off on your favorite products. We truly appreciate your support,.
If you have any questions, please email us at support@ihf.zendesk.com.
Healthy Regards,
iHealth Fulfillment
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