Something Different Reviews 188

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I ordered two bracelets for mother's day yesterday and opted for express delivery. Received this morning well packaged so they wouldn't get damaged. The bracelets come in a lovely gift bag with a bow.... See more

Rated 5 out of 5 stars

I’m so happy with my experience with Something Different. My item was packaged extremely well and included a lovely personal note, which was such a nice touch. The item was posted quickly, and I... See more

Rated 5 out of 5 stars

Beautiful products exactly as described,very speedy delivery,.3 days from order to delivery! I particularly appreciated the fact that someone had taken the time to hand write thanks Debra on the in... See more

Rated 5 out of 5 stars

I bought these flowers for my brother & sister in law, it was their 50th Wedding Anniversary present. All I can say is they're beautiful, so beautifully infact I had to buy another bunch for myself... See more

Company details

  1. Gift shop

Written by the company

Family-run, independent gift shop based in Swindon, Wiltshire; stockists of Bomb Cosmetics, Jellycat, American Candy, home fragrance, jewellery, and more!


Contact info

4.9

Excellent

TrustScore 5 out of 5

188 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Superb customer service!!

I was personally contacted when i'd requested a refund on a lovely Cat i'd purchased and an e-mail i sent was replied to immediately very friendly staff!! The item came in a beautiful bag and my order form even had a thankyou note with a smiley face x very impressed x have already purchased again!! many thanks :)

9 March 2023
Rated 5 out of 5 stars

Fantastic gift shop

Fantastic gift shop, my first purchase from them but couldn’t be happier. Gorgeous Jellycat Bashful Bunny arrived beautifully packaged and within 3 days. Great email communication updates on the delivery, highly recommend and I will definitely be buying from them again. Thank you so much x

22 March 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely stunning.

Absolutely stunning.
I don’t often review, but I was actually lost for words on opening the package. What gorgeous crystals and fantastic workmanship
Speedy shipping as well
Definitely recommend

20 March 2023
Unprompted review
Rated 5 out of 5 stars

Wax melt order

No problems with this company..delivery was fast.and I am happy with my purchase! Also respond to messages as quick as they can..overall would recommend)

19 February 2023
Rated 5 out of 5 stars

Really great customer service

Really great customer service, so friendly and helpful. I ordered a salt lamp online and they let me take my pic of the ones in store I liked the best and gave me an extra spare lamp for free 😊

28 February 2023
Rated 5 out of 5 stars

All ended well

I ordered a yellow bunny but there was a mixup and I got a different one. The shop responded immediately, they sent me the correct one and let me keep the wrong one as an apology. Now I have two bunnies!! :-) Thank you!

10 February 2023
Rated 3 out of 5 stars

The parcel was not delivered

The parcel was not delivered. The postcode was autofilled to the wrong address - two streets with the same name in London... Shame - the website should be adjusted to show if there's more than one option for the street address in London

31 January 2023
Something Different logo

Reply from Something Different

Hi Tami,

As mentioned in our email, the parcel was delivered to the address supplied during checkout. If we had been made aware of the error before delivery then we could have instructed the carrier to change the address but it was not brought to our attention until after delivery had been made and so our hands were tied. We can only send the goods to the address supplied by the customer.

We always strive for speedy delivery and excellent customer service so I'm sorry that you feel it necessary to give us a 1 star rating for incorrect delivery details.

Rated 5 out of 5 stars

Cute

When my parcel went astray they resent the item out at no further cost and it arrived a few days later. That's customer service

12 December 2022
Rated 5 out of 5 stars

Lovely family business

Easy to order on line great
personal customer service,very well packed and fast delivery I will definitely order or visit the shop again great family run business

27 November 2022
Rated 5 out of 5 stars

Great shop, great prices

Great shop, really pleased. Found the Jellycat I was after at the right price (difficult to find, other retailers putting the price up), and great communication from the shop with fast delivery. Many thanks

5 December 2022

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