Somnox Reviews 1,329

TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

Customer service was really good. The connection between my somnox and the charger stopped working. I could send it back to the company and they repaired it quickly and free of charge. I use it m... See more

Rated 5 out of 5 stars

It really helps me to fall asleep faster when I'm stressed or when I wake up in the middle of the night. Also when on holiday or in a hospital I use it to feel more relaxed during the night. I reall... See more

Rated 4 out of 5 stars

In about 80 percent of the cases the device helps me to fall asleep within 5-10 minutes. Smaller improvements include: an extended library of ‘white noice’ (in my case: more forms of realistic rai... See more

Company replied

Rated 5 out of 5 stars

Highly recommend the Somnox. It makes me instantly fall back asleep when I wake up at night. I’m more rested when I wake up in the morning and fall asleep faster in the evening. This thing is so good.... See more

Company details

  1. Health and beauty shop
  2. Meditation Class
  3. Sleep Clinic

Written by the company

Somnox provides bad sleepers with drug-free and validated sleep-aids they can use to relieve stress & anxiety resulting in better and deeper sleep to experience more energy throughout the day. Somnox is known for the world’s first sleep robot that works by using scientifically proven cognitive and simulated human breathing techniques to accelerate the process of falling asleep. Founded in 2015, Somnox is headquartered out of the CIC Tech Incubator in The Netherlands and currently has multiple patents filed. Multiple awards have been won - Red Dot Design Award / iF Design Award. Follow us on Twitter and Instagram or like us on Facebook


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 88% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I SLEEP LIKE MY TODDLER!

I SLEEP LIKE MY TODDLER!

At first I was focused on the pillow's breathing. I changed my focus to the soothing sounds of the pillow and I was fast asleep. Best of all I stayed asleep. The quality of sleep I've had this month is definately better than last month.
Thank you!

17 August 2020
Unprompted review
Rated 4 out of 5 stars

It takes time to get to use sleeping…

It takes time to get to use sleeping with the robot. hehe. After a weeks, you would not want to sleep without it anymore. I just have to focus and follow the breathing of the robot to stop my wandering mind. The robot is heavy so it doesn't go places on your bed.

17 August 2020
Unprompted review
Rated 3 out of 5 stars

The pillow definitely helps me sleep

The pillow definitely helps me sleep. But, I found that the software was like a Beta version, the user documentation is very out of date, especially for the phone app and the speaker is a joke. River sounds are like a can of marbles being shaken. The concept is good but for $600 I definitely expected to find everything working to the nine's. The extra cover is a convenience but for $50 it is hard to not feel that it is overpriced.

5 August 2020
Unprompted review
Rated 5 out of 5 stars

Definitely recommend

It works really well to slow down your breaths so you take deeper breaths and fall asleep faster. My favorite feature is that the robot plays relaxing sleep music because its very soothing. In the app you can choose what songs you want it to play. Another good thing is the charging wire Is really long so I can plug it in and Leave it on my bed so every night I just unplug it and use it. Definitely recommend because I was falling asleep at three am almost all the time, but now i sleep at around 11 pm.

4 August 2020
Unprompted review
Rated 1 out of 5 stars

I was excited to receive the product as…

I was excited to receive the product as it has so many benefits. However, I did not realize how heavy it might be, and at age 81 and slight build, it was too heavy for me. Also, the technical skills for setting it up and using it are beyond my ability. Sadly, I had to return it for a refund.

29 July 2020
Unprompted review
Somnox logo

Reply from Somnox

Hello Patricia,

Thank you for your review. We are sorry to hear that the Sleeprobot was too heavy for you.
We understand that the weight of the Sleeprobot might be a problem for some users and we are looking into options to reduce the weight. The technical side of the Sleeprobot is something we are constantly making more accessible. We do offer an onboarding call where we help the users setting up their Sleeprobot for the first time. Your refund has been processed has been transferred back to your account.
If you have any questions or need help with our Somnox products please send us an email at info@somnox.nl.

Kind regards,

Ruben from Somnox Customer Service

Rated 1 out of 5 stars

The blanket was very heavy

The blanket was very heavy. I couldn’t use it.
It now in a storage room.

12 July 2020
Unprompted review
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Reply from Somnox

Hello Monica,
Thank you for your review. We're sorry to hear that the weighted blanket was too heavy,
The weighted blanket can be quite heavy when you need to lift it. We do suggest when buying the blanket that it is around 10% of the the users bodyweight. However there are some factors that influence how comfortable the weighted blanket to pick up or put away. Medical conditions etc.
We do offer a 30 days return policy for all of our products unfortunately for this order the trial period has expired . If you have any questions please send us an email (info@somnox.nl).

Kind regards,

Ruben

Rated 5 out of 5 stars

Somnox

Somnox Is amazing it relaxes me so much
I always get up refreshed now and always get a good nite sleep

26 May 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Weighted blanket!!!!!! - Winter

I have been using the weighted blanket for already 3 weeks! It has been amazing!! I am really sleeping way better than before! I’m already looking forward the sleeping time. The weight makes me move less and for sure I feel more calm during the night.

I really really recommend it :)

1 May 2020
Unprompted review
Rated 4 out of 5 stars

I’m a little disappointed in how fast…

I’m a little disappointed in how fast it changes the pace of breathing when I’m trying to fall asleep. After just a little while there is no way I can follow it, I can’t take breaths that long - at least not while I’m awake. It doesn’t seem to react on my breathing even though I have that setting.
Also, my husband finds it a little loud. I don’t mind myself, but he says it keeps him awake.

25 April 2020
Unprompted review
Rated 4 out of 5 stars

Definitely soothing! Love using it to relax. Just need some tweaks.

It's only been day 1 since I used Somnox. It definitely helped me relax, fall asleep faster! Here are some of the downsides: (1) It’s a little heavy and hard so was uncomfortable to hug it while in bed (not really a problem when I'm sitting and relaxing). (2) My wrists and arms had to hug it kind of tightly to really feel it breathing. I don't want to try too hard to find a perfect posture/position to hug it. (3) I need an easier way to identify the buttons perhaps deeper indentation? so there's no need to find my phone in the dark, turn the flash on, and find the right button to click. (4) When it breathes in and rises, that movement felt a bit machine like. It distracted me from thinking it’s not a machine while I was half asleep. The breathing out motion is absolutely perfect. You know when a baby is sleeping next to you, you fall asleep faster and sleep deeper? I want Somnox to be that baby. If it has a baby breathing as a sound that would be cool.

22 April 2020
Unprompted review
Rated 1 out of 5 stars

You write

You write: "we are happy to schedule a phone call with you".
The phone call is a very difficult way to communicate: I'm italian, you're from Netherlands. The dialogue would be a series of "Can you repeat?, I don't understand, ect.
In any way, I want to send the robot back to you and have a refund.
The robot is almost new, you could resell it.
My phone is: 0039 342 9616192 .
SEND AN SMS with the confirmation you're sending me the refund, and I'll reply to the sms with the number of current account.
Send the money, and I'll send immediately the robot to you.
Remember that I paid 514 euro and you delivered the robot 14 months later.
After this exchange, as a bonus, I'll explain to you what is wrong with the robot and the ways to fix the problems.
Yours faithfully

16 April 2020
Unprompted review
Rated 4 out of 5 stars

Somnox

Sleeping with Somnox gets me asleep very quickly. I think I cant even fall asleep without Somnox. It really helped me :D

20 March 2020
Unprompted review
Rated 3 out of 5 stars

Sympathetic initiative and carefully designed product, but poor communication internally and with customer

Although I like the company and appreciate the development of new products by young designers, I really hope that Somnox will pay more attention to communication (both internally and with the customer). At several moments in the process this was really substandard.
And even after I made this known and got my money back because unfortunately the sleep robot didn't have the desired effect on me, I had to find out for myself whether the money had finally been returned (neither from the receipt of the returned sleep robot nor from the financial settlement I received any message).

5 March 2020
Unprompted review
Somnox logo

Reply from Somnox

Hi there! Thank you for your honest review. We will look internally at how we can improve our communication both internally and to our customers. Very understandable that you would have liked to receive confirmations during the return process. We're happy that you've shared your thoughts and we will make sure to take the steps required to improve our internal processes. We wish you good luck in finding another solution and hopefully we can be of better service to you in the future.

Rated 5 out of 5 stars

I use it nightly

I use it nightly. When I awake and fret I won’t get back to sleep, the breath pacer and sound of the wind distract my worry and direct me back to sleep

19 February 2020
Unprompted review
Somnox logo

Reply from Somnox

Hi Sarah, thanks for sharing your experience. We're happy to hear the sleep robot helps you to focus more on the breathing rhythm and music and less on disturbing thoughts. Hopefully your nights rest continues to improve.

Rated 5 out of 5 stars

The Best Presents I ever got for Christmas in my Addult Life!

The Best Presents I ever got for Christmas in my Addult Life.

It brought me back in my sleep rythem. And even sometimes I sleep before I put my ‘Botje’ on. After so many years of bad sleeping. This is even good for our relation. And when I am sleeping I automatically turn ’Botje’ in my Husband Back. So he can’t turn on his Back and stops snoring (or I don’t hear him anymore🤔😴). So it is a win win situation. Wel its very late I have to sleep 💤 now (I am no longer worried about falling asleep).

5 February 2020
Unprompted review
Somnox logo

Reply from Somnox

Dear Roze03,

The entire Somnox Team really enjoyed your review! 🥰

Thank you so much for your kind words. Fantastic to hear that you have found your sleep rhythm again with the help of the Sleep Robot. Also great to see that you have found an anti-snoring device for your husband. 😴

Sweet Dreams Roze03!

^Jeroen from Somnox

Rated 2 out of 5 stars

Not Ready For Production

I really think this product was put on the market before it was ready. Especially for $500 it misses the mark. Low grade speaker that essentially limits dramatically one of the primary features. " Snoring sound" that cannot be minimized and a " CO2 sensor" in beta phase that does not really monitor my breathing pace. My wife describes the snore sound it has as " the sound of a plane constantly crashing"....she now makes me turn it off. I agree because it keeps me awake.

Big, bulky, like hugging a car battery in a pillow case. Not very pliable or comfortable as a pillow would be. Very odd rigid shape.

26 January 2020
Unprompted review
Somnox logo

Reply from Somnox

Hi Steve,

Thank you for writing a review and for sharing your experience with us. We are sorry to read that our Sleep Robot didn't meet your expectations.

We are always looking to improve on features and therefore your feedback is valuable to us.

If you like, we can always schedule a phone call to see what else we can help you with. Contact us on info@somnox.nl to make an appointment with us!

We would like to thank you for sharing the feedback with us. With your feedback we can improve our product & services for in the future.

Rated 5 out of 5 stars

Quick and positive responses

Quick and positive responses, Helped me with my problem.

13 January 2020
Unprompted review
Somnox logo

Reply from Somnox

Hi Anne!

Thanks for your review. We're happy to hear we've been of great service to you! 😴

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