SONDORS Premium Electric Bikes Reviews 1,667

TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Why would anybody trust this crook. Invested in his “Sondors Electric Car Co” stock only for him to use the money on other endeavors. Have contacted the company for refund of purchase price and have... See more

Rated 3 out of 5 stars

Bike came efficiently in mail. Easy to put together. Had a bike shop overlook the components to make sure they were assembled ok. They told me that because the design is slightly off for the braki... See more

Rated 1 out of 5 stars

Bought an MSX September '23 delivered early October. Arrived with bad motor and Sonders promised to replace. It's almost TG. and still no wheel/motor assembly. Sent numerous inquiries only to get zend... See more

Rated 5 out of 5 stars

The process from email marketing to website link and ordering was seamless. Account creation imported my personal info from the other sondors metacycle website. My card was already on file and orderin... See more

Company details

  1. Bicycle Shop
  2. Bicycle rack
  3. Bicycle wholesale

Written by the company

Home of the award-winning SONDORS Electric Bike. We go the extra mile to provide electric for everyone. We design and build premium, head-turning electric bikes at an affordable price. Join us, and love your ride!


Contact info

2.9

Average

TrustScore 3 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Why would anybody trust this crook

Why would anybody trust this crook. Invested in his “Sondors Electric Car Co” stock only for him to use the money on other endeavors. Have contacted the company for refund of purchase price and have either received the run around or NO response at all. If investors can’t trust him why should the public buy his products… You m,ight not get what you paid for!!!

24 May 2024
Unprompted review
Rated 1 out of 5 stars

I never received my damn part

I never received my damn part. Purchased December 2023 and I just got an email asking me to review. I tried calling and emailing many times and then I heard SONDORS went out of business. Please send me a refund. 70 something bucks like a year ago. Sooo frustrating. REFUND ME. I BOUGHT THE PART ELSEWHERE.

Jeffrey Syrop

23 December 2023
Rated 5 out of 5 stars

Wonderful bikes.

Great design and function. I love the foldability. Long lasting battery. I've had a lot of fun on these bikes. (I bought two.)

16 November 2023
Rated 1 out of 5 stars

Bike Never Received, Order Cancelled

Ordered a bike and never received any information as to when it would be delivered. Called multiple times and never was able to contact anyone. Messages were never returned. Eventually went to my credit card company and had the transaction reversed. Never had anyone from Sondors contact me. Eventually bought another brand bike.

12 November 2023
Rated 2 out of 5 stars

What's going on with this company?

I love my bike, a Step, but the company appears to have disappeared from operations. I had to wait many months for delivery of a replacement battery, and never got any kind of confirmation of my order. Just lucky it eventually showed up, or else the bike would be useless. Are you back in business?

10 November 2023
Rated 1 out of 5 stars

No customer service

No customer service. Never returned my emails or my phone calls. My bike came very damaged. Sent pictures. At the end, I sold the bike because could not ride it due to a bad front rim that was shipped to me bent and would not hold air.

13 October 2023
Rated 4 out of 5 stars

I have bought two bikes

I have bought two bikes. One for Fl and one for MN.
The one in Mn has 700 miles on it and is squeeking. I can’t figure out where sound is coming from.
Otherwise I’m happy.

10 October 2023
Rated 1 out of 5 stars

FK SCAMMER STORM SONDORS!!!!

terrible, horrendous, worst experience with any purchase ever made! betraying people’s trust you deserve all the hate sent towards you, hoping that all the lawsuits will put everyone involved in jail, especially Storm, who will be tormented by the demons till the rest of his pathetic scammer life!!!!

11 October 2023
Rated 1 out of 5 stars

Your products are really great, but you sir are thief!

Your products are really great! They are.
In fact, I've bought many, well over 30. (33)
Most of which I've seen fit to give away.
EVERYONE LOVES THESE BIKES!! Me too.
I SO-O-o-o-o Loved this lil' Co. when it was,
"Doing the right thing" ... (oh boy, here it comes),
HOWEVER; You FXXXXXG ripped me off for,
my dirt bike: Paid In Full $7,500.00, 2 years ago!!
Thus, you're a thief!

& The rest, as they say, is history!

Great Product(s) // F-ked over 1 too many times ty -
..And I don't use toilet paper twice!! so fk-off!!

One not at all happy camper!

10 October 2023
Rated 1 out of 5 stars

Never received the bike or refund

Never received the bike, would not respond to communications and refunds, had to successfully dispute transaction with credit card co after several months. Will not ever buy from Sondors again.

9 October 2023

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